866-642-2000

it's eToll collection company..I don't know where this company is,but I rent my car in an Avis in Atlanta,Georgia.They charged me $13($2/day plus tax),ish, after 4 months I rent the car.

owl

Yes it really stinks that Avis doesn't mention this fact. I ran into this in Colorado recently. If you have a problem with a tool charge then you need to deal with this company and so far the customer service has been poor to non-existent. There has to be another option.

etoll sucks because they don't tell you up front that they charge you for just merely opening the box. Plus it malfunctions and charges you even when you go through the cash line with the transponder closed. What a rip off.

I had a similar charge that I challenged...  The Toll Plaza that recorded the charge was a distance from the rental location that exceeded the total mileage logged for my rental.

The agent I spoke with was courteous, and at my request looked-up the rental records, confirmed the above, and also confirmed that the EX-Pass Transponder had been removed from the car BEFORE I rented it.  Accordingly, she issued a credit.

I basically see this event as a fault of the Rental company, for not properly tracking where the EZ-Pass transponder was installed.  The e-Toll folks were just doing their job, and were courteous & professional.

This still raises some issues:  If I had agreed to use the EZ-Pass Transponder, is the $3.95 daily "convenience fee" a fair deal?  (Evidently, this is charged regardless of whether you incur a toll or not).