866-843-7617

I submitted an online form for a FREE TRIAL product by only paying shipping and handling.  This company called immediately the next day trying to sell another product that I was not interested in and enrolled me into a program 15 days after I purchased the "FREE TRIAL" offer.  I paid shipping and handling: $4.95, then I paid for a second product I did not want (from this number calling me): $48.92, then enrolling me in the "premium program" that ships out monthly for: $87.62.

Charges under the names of:
betterdtox
accesscleans
WELLBHEALTH

They all claim to be "sister" companies!  Same return address for all products:
22100 E. 26th Ave. Suite #100, Aurora, CO  80019

I think i've been done by the same scam. How do i cancel?

I have been tring to get my money back for just over a month now I was charged $48.92 and that I had been placed on some recurring subscription & that if I sent back this product to the address above I would recive a ferund with in 5-10 days. I have go nothing no one seems to know anything I found a corporate number on another page like this and when I call that number they gave me this number 888-591-2190 I am currently on hold with them.  Supposedly my refund issue had been sent to the corporate office last week and someone was supposed to call me or email me but still nothing. My bank won't refund my money because the place had the card number so its not considered fraud.  If anyone has any other info please help.

What was the product you were charged for? I have a few different numbers don't know if they will help.

i got the same  but  the trial order the send,now i  have none addy to send it back  however there is a no-02033938389uk this is for  canceling  the  akai berrie, however  they want find ur details, as  you not exist,  i need the accesscleans phone no or  betterdtox number ,  
also  i canceled my card now and   reported it to the fraud department, also took a extra security   policy out with my bank which cost me £6.99 amonth    soon as some1  tries to take money from your account   they get could.its worth doing it   for your own safty,also do the misfurtune of the   conning  people.

this might help some of you..  I called back 1-866-843-7617 and was able to cancel, but you have to call once for each product..

Return Instructions
As per your request for Return Instructions. Please follow the Instructions below exactly as outlined when returning your product to ensure proper handling of refund. Make sure to select the return address for the applicable Country you live in..

1.  Always make sure the product you are returning is within the 30 day Money Back Guarantee time.

2.  Clearly mark your Original Order ID number on the outside of the package being returned.

3.  Ask to insure the package against loss.

4.  Always ask for a Return Tracking number. Keep this in safe spot for future reference if needed.

5.  Address the package to the appropriate address. This is based on where you live.

Return Address for United States of America:
PremiumWhite USA
22100 E. 26th Ave. #100    
Aurora, Co. 80019
Return Address for Canada
PremiumWhite CANADA
1725 McPherson Court
Pickering, Ontario Canada L1W3H9
Return Address for AUSTRALIA
PremiumWhite AUSTRALIA
PO Box 4440    
Milperra, BC NSW 1891
Return Address for NEW ZEALAND
PremiumWhite NEW ZEALAND
PO Box 210014    
Laurence Stevens Drive, Manukau 2154
Return Address for UK
PremiumWhite UNITED KINGDOM
BTB Mailflight Ltd.,    
Unit 2B Viking Ind Est.,
Hudson Road, Bedford MK41 OQB
The refund will be processed within 10 business days of receiving and processing the product back into our Warehouse.

I too had an unauthorized charge to my credit card of $48.92 after ordering a free trial.  I was told that I didn't tick the box that tells them you don't want the product.  The box was not obvious and they prey on people not noticing it in the hopes that you will keep the product once you receive it.  This is deceitful and an unfair business practice, borderline theft.  I spoke to a representative who told me I would receive my money after they had processed the returned package in their warehouse.  They charged my credit card immediately, now I have to pay to return the package and wait almost two weeks to receive my money.  I would love to see these people go out of business in a hurry!!

Call: 8882272950   You'll need the email address used to order their product and the shipping address to cancel. They will provide you with a cancellation number and (LOL) will promise to stop debiting your account.  After I mentioned this is fraud and threatened to file a complaint with the Federal Trade Commission - she said they'd return the $165.24 total within 10 business days back into my checking account..  I am not holding my breath! I still filed a complaint w/ FTC, file # 24626463...  do the same! Go to:  https://www.ftccomplaintassistant.gov/

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-843-7617 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

I called the numbers on my credit card statement and they were disconnected, so I went online to their live chat and was very persistant about cancelling EVERYTHING, and if you are strong about this they will do it all for you right there for all items they have fraudgently signed us up for!!!
Hope we all learned our lessons!lol

I hope this gives you ideas how to deal with it.
Please wait for a site operator to respond.
You are now chatting with 'Natasha'
Natasha: Hello and welcome to PremiumWhite. I'll be your live operator today. May I know, whom am I chatting with?
Sue
Natasha: Hi, are you here to place an order?
Sue I wish to cancell an order I made on the 11-11 2009 as I was unaware of the terms and conditions. Especially No. 5. I had an unauthorized amount of Aud $####taken from my bank account by a sister company called accesscleans on the same date.
Natasha: Could you please provide me with your full name, email address and postal/zip code, so that I can pull up your details?
Sue I will only provide you with my name postcode as you quite clearly have access to the other details already in your database. You can certainly pull up those details. If this is not cancelled immediately I will be pursuing legal action regarding the unauthorized amount being taken. I have already ordered my bank to deny any access by your company and its subsidiary companies. I have reported the case to consumer affairs as well as T….. T…. a tv show in Australia. They are most interested in doing a segment on this scam as they have received many complaints about this rort.
Natasha: We're most certainly not a scam company. I sincerely apologize if there has been a misunderstanding or a lapse in our obligation to our customer; that is why we have live chat as well as email support available in order to rectify any potential issue our customers run into.
Natasha: One moment please while I locate your account information.
Natasha: Is this one your e-mail address correct address given.#######
Sue Please refund the unauthorized amount.
Natasha: You have been removed from the auto ship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card will be charged the discounted rate of $87.62 for the first shipment of PremiumWhite  Teeth Whitening after the completion of the trial period.
Natasha: Your cancellation # is
Natasha: #######
Natasha: You have been charged for $48.92 from PremiumWhite Tray Kit.
Natasha: I understand it, you would like  to cancel your membership with PremiumWhite Tray Kit. I have gone ahead and cancelled your membership and you WILL NOT be receiving any further charges.
Natasha: But I am unable to refund you the amount as this company is separate company and to get the refund, you have to contact them separately.
Natasha: To get assistance, please call them 866-843-7617.
Natasha: They are available 5:00 AM – 8:00 PM (MST) Monday to Friday. On Saturdays, they are open from 8:00 AM – 5:00 PM (MST).  They are closed on Sundays.
Sue: The trial period is 14 days only. I placed the order 11 days ago. It is only the 22nd today. According to my lawyer it is illegal to charge me $87.62 as I have cancelled before the trial period and the bank will also stop any attempted withdrawal. Please explain the amount deducted on the same day by ultifreshwell as that is the only order I placed at the time. I did not order anything to the amount of $48.92
Natasha: You were offered PremiumWhite Tray Kit  with PremiumWhite,  It was optional to our customer. You did accept our offer that's why you have been charged $48.92 for PremiumWhite Tray Kit.
Natasha: If you do not want to pay for the trial all you have to do is send the product back to us. We are more than happy to prevent this charge or offer you a refund once our product is back at our warehouse.
Natasha: Also, I would like to suggest that you return the product so we can refund you, rather than contacting your bank as this will help prevent any inconvenience on both sides.
Natasha: If you wish not to be charged, kindly send the unused product back to us. In order to give you the complete written return instructions, I need to send them to your current e-mail address.
Sue: At no time did I ever accept or agree to that offer. This is already a huge inconvenience to me. While typing this up I did a quick search on the internet and looked up these sister companies. I suggest you also do a search and you will find many websites with numerous  complaints of a similar nature. No wonder T….. T…… was so interested do a feature on this. I am more than happy to go on TV to talk about this.
Natasha: I would like to inform you that you have placed your order with PremiumWhite Tray Kit  that's why you have been charged $48.92 for it, which you have been selected right after placing your order for PremiumWhite and that's why you will be receiving PremiumWhite  Tray Kit.
Natasha: Here is your Order number: ################Please place this Order ID on the outside of the package you are returning. This will ensure the refund is applied to the correct account.
Natasha: You will be receiving an email shortly with the return instructions. If you do not receive it soon, please check your junk email folder as it may have been placed there.
Sue : I only received one article in the mail? Please explain the two deductions from two different companies and only one article in the mail?
Natasha: Please let us know what you have received?
Sue: Two syringes of clear liquid and two plastic trays to go over the teeth.
Natasha: One moment please.
Natasha: You have received PremiumWhite Tray Kit
Natasha: I would like to inform you that your trial package has already been shipped to you and you will receive it within few business days.
Sue: And the amount charged by ulrifreshwell. What is that for?
Natasha: How much have you been charged?
Sue: About $12 Aud.
Natasha: One moment please.
Natasha: We have charged you $12.90 for shipping and handling.
Sue: That was posted from Australia what a complete rip off. I will be cancelling my credit card in the near future as I have totally lost trust in this company. After reading the horror stories of others who experienced unexplained and unauthorized amounts being withdrawn from their bank account there is no way I will be leaving the Premium white fox in charge of the hen house ( Bank Account). How many complaints do you get a day?
Natasha: We have clearly mentioned about all the charges in our website (order confirmation page) and terms and conditions that you had read and agree before placing your order.
Natasha: Some of our most common issues arise from the customer not having a clear understanding of the terms and conditions which they must indicate that they have read and agree to before placing any order with us. Please take a quick read over them here, and see if that helps clear up any concern you have. If not, I'll be here and more than happy to assist you.
Natasha: Is there anything else I can help you with today?
Sue: Those terms and conditions especially number 5 need to be in large bold writing on your webpage as soon as it opens. It should be flashing Warning Warning. If you are gullible enough to sign up for this then your Active Credit Card will be charged the monthly Membership fee of Eighty-Seven Dollars and Sixty-Two Cents ($87.62) from now on until such time as you cancel. Or to quote your CEO "I believe that every corporation has the obligation to make their business practices as transparent as possible, because an informed customer is a happy customer that will always keep coming back. Our product is what keeps the customers coming back, not our marketing practices" Maybe your marketing practices are acceptable in Greece or USA but my lawyer finds them decidedly questionable. Paypal would be a more honest means of payment.
Natasha: We have mentioned about the charges in the offer details on order confirmation page 3 before the order has been placed.
Natasha: Is there anything else I can help you with today?
Sue: Your offer details are extremely dodgy. Why not be honest, up front and transparent. Also the urgency to complete the order and read the terms and conditions in under 4 minutes ensures the customer never gets down to number 5 in time. That one should be first.
Natasha: I apologize if you miss to read the offer details and Terms and conditions, but everything was clearly mentioned there.
Sue: I hope you check out all the websites about the companies dubious practices. How do you sleep at night?
Natasha: There are a few competitor companies that have been known to habitually post negative reviews about us around the internet, however it's because we are the amazing PremiumWhite, selling AUTHENTIC PremiumWhite, and not a cheap imitation brand.
Sue: Not for one minute do I believe your company's spin and pack drill on all the bad publicity on the internet. I will do my utmost to ensure that others don't fall prey to this illegal scam. Trust me!!!!!!!
Natasha: We're most certainly not a scam company.
Natasha: I apologize for any inconvenience
Sue: You're entitled to your opinion after all they pay you. I know better.

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-843-7617 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

That above letter is a standard apology they place on the hundreds of websites that have complaints about this company. It is based in Canada and run by Jesse Willms. His growing bank accounts scams is the only number one concern of this company.

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-843-7617 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

what is the number for the UK?

theifing [***]

I too received a call from them after clincking on a Free Sample site online.  The caller told me in order for them to send me my feee sample they needed my credit card (which I so stupidly gave). Yesterday I was checking my bank statement & found a charge of $86.93 from Premium White. I immediatley called & was told I my FREE SAMPLE was actually a 14 Day Trail  & since the product was not returned within 14 days they would not refund my money but they would cancel my "Subscription". This free sample is the size of a skinny tube of mascara which is most definitley not worth $10 much let alone $86.93.  So on top of being billed this outragious amount of money now I face at least 3 bounced checks which each cost $31.  I have filed a complaint with my bank and with Consumer Protection and now this.  I only hope someone takes all this serious and puts an end to this scam.  Believe you me I will never again click on any "FREE SAMPLES" let alone "14 DAY TRIAL"!
the number I have for these people is 877-594-7850   22100 East 26th Ave Suite 1000 Aurora Colorado 80019

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-843-7617 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

hi yes i having the same problem i done a free trial with these acia tablets from theromplus support company i paid for shipping fees then a week later i got more tablets which i sent back straight away and i still been charged for them this morning i got a bank statement and i got more charges took accesscleans  one is called colohealth and ellitepack these must all be long together i tried calling them no answer also iam scared this wont stop who are these people to do this to us plus iam not sure how to go about all of this

Here we are in 2013 and exactly the same scam is continuing, I mean exactly. I signed up for a trial and end up getting billed monthly for nothing. The product is now called pure collagen but the process is the same. Be warned, only way to stop it is to cancel your credit card.  The banks know this scheme very well.  Don't go there,
The address is the same I only received it from discussing with my bank.  They don't send a return address with the parcel s you cannot send it back if your want to. Tis means that you are unable to comply with the terms and conditions.
Don't buy from or Trust these companies they are the biggest scam.