866-866-2001

they said my computer had a virus.

They told me my computer had a virus

AVOID this number.  They wanted access to my computer screen!  

I thought I was connecting with Cox support for a new router that I purchased.  The tech asked for access to my screen and showed me several dialog boxes that showed that my computer had some network services turned off.  After almost an hour of very poor English conversation, he wanted me to purchase a virus removal tool for $100.  I shut him off at that point.

I actually called this number for help with Apple products I got for Christmas as I thought it was Apple support.  They actually got access to my computer to help me with my iTunes accounts.  Again, thinking this was Apple support.  they said they could help me with my request but would charge a fee.  I then began to question them and realized I exposed my computer.  It showed them logging out of the access box but now am worried about it?  Any opinions or suggestions?  I did run a Norton check immediately after with no virus detected.  

Thinking I was calling best buy tech support I let one of the tech remotely access my computer. He did quite a few things that I thought were odd for having a printer issue. He said I had a virus and ran a few programs. He then turned on my webcam and after I questioned this (I've never had that happen) he asked if I could see him...I was VERY upset, as this was an invasion of my privacy. I then requested he remove himself out of my computer, which I didn't realize I could do.....He did so about 3 minutes later....ugh. I called geek squad right after and it took them 3 hours to clean my computer....beware of this number.

Make sure you change any and all passwords everyplace and if you kept any banking or CC information, alert the credit agency's and your bank!

credit reports:  Experian, Equifax, TransUnion
http://www.consumer.ftc.gov/articles/0155-free-credit-reports

Thought I was calling Toshiba support. Wouldn't allow access, but they had already corrupted my modem. That's how I got the # in the first place!

I called this 866-866-2001 after searching online for a toll free tech support number for my Epson printer. After I stupidly allowed them to access my computer they said I had a virus and wanted to remove it for $99.99 and sell me virus protection for $199.99 for the life of my computer as long as I was the owner. I rudely declined. Not sure how this was connected to Epson. Maybe they intercept numbers. I had a call intercepted when I was calling Dish; and Direct intercepted not telling me they were Direct. Also had a call intercepted when calling my health insurance by someone want to sell me another insurance and asking for my ss#. Wow this world sure is unsafe for phone calls.

The same thing happened with this number I called this 844-273-2007 after searching online for a toll free tech support number for my Epson printer. After I stupidly allowed them to access my computer they said I had a virus and wanted to remove it for $99.99 and sell me virus protection for $199.99 for the life of my computer as long as I was the owner. I rudely declined. Not sure how this was connected to Epson. Maybe they intercept numbers. I had a call intercepted when I was calling Dish; and Direct intercepted not telling me they were Direct. Also had a call intercepted when calling my health insurance by someone want to sell me another insurance and asking for my ss#. Wow this world sure is unsafe for phone calls.

>> I stupidly allowed them to access my computer  <<

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything
5.  Inform your bank and credit card companies
6.  Sign up for credit monitoring, and check the status frequently
7.  You may have to bring the computer to a local repair shop, and tell them the story.
8.  Tell friends what happened, so they can be aware of strange emails from you
9.  Plug in the cables only AFTER all the above have been done
10.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and chance your online account passwords RIGHT NOW.

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts_rev.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites.
Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

Lesson:
If your computer needs fixing, bring it to a local repair shop

Remember to return here, to 800notes.com, after you look at any of the information at the above sites, either to post more information, or to let us know you avoided the scam or fixed the computer correctly.

I had this happen last night - I had a facebook issue and found this number and allowed them access remotely - did you have any issues on your computer after they accessed it remotely?

For scammed too.  I stupidly gave guy access to my computer.   45
Minutes of telling me he was gonna fix it after showing me 4,000 virus's he then said it would cost about $200 to continue.
I told him to stop, I deleted his program and run a full virus scan on computer.  So far all is good.  This happened yesterday.
Even though Facebook hadn't offered a phone person , they have been in touch over email but it took over 2 days

Apologies for grammar.  Had a kid yelling in my ear

there huge scammers my friend woulnt pay and his wifi got took down they wanted 300$

We have a new Toshiba laptop with issues. Looked up on other laptop for Toshiba phone support and got this number. As she's "logmein"ing, she asks, "How old are you?" I said "Ummm... I'm an adult". She said, "You sound really pretty". I immediately disconnected from that call. LOL!

I thought it was calling Seagate support to find out why I was getting 'cancelled' when I tried to back up my hard drive to a Seagate Goflex drive. I allowed a 'technician' (from click4support but did not realize it was not Seagate when I started the call) access to my computer. He clearly did not know what he was doing but wanted $129 to 'fix' the  errors he saw in Eventvwr. I would not agree to the charge. He did change my colors in the process and did not know how to put the original colors back. He disconnected me. His name supposedly was Eric in New Delhi, India (I think a made up name). I called back multiple times and wasted my time and still did not get the colors back as they were.
Seagate should get on top of these companies that are hi-jacking their support calls and fix it for their customers.

I googled avg tech support to help install an antivirus package that I had purchased. This is the number I found and called. Got someone I could hardly understand and a lot of background noise. She asked why I called and after I told her she asked why install avg? Guess that was an indication this was goofy. She entered my computer and said I had missing files. this is why my avg wouldn't install properly. She wanted 199.00 to fix computer. I immediately shut down computer!!! I soon got the avg security package downloaded by myself and have had no problems with my computer that I am aware of. this same senerio happened to me when I called a tech support number  right off of a wifi router I purchased. It was a Belkin router. Now, am I to believe that some software companies are involved with scamming operations?? I will be a bit smarter in the future, but how does a person know what is legit or not??

I called to get my eMachines computer fixed not knowing what I got into and by when I realized it was a scam it was too late I had already given my debit card info, I was told that I had lots of adware and malware on my computer which did not surprise me since my little brother is the damn reason I am in this mess now, and I paid 229 to get a one time fix then on my bank account I saw I had 229 plus 230 dollars taken under the billing name CLICK4FIX, when supposedly it was supposed to be under CLICK4SUPPORT. Now I don't know what to do about this because luckily none of my data was on that desktop and all I gave out was my card info, my phone number, my address, and my email address. Strange thing is that I checked the computer and it is fixed! It doesn't crash it runs faster... So what the hell!!??

HELP SERIOUSLY!

Call your bank & file a fraud claim if you think you were cheated.

Why did you call them?  Did you get a popup on your screen?

There is a good chance there was nothing wrong with your computer in the first place.  Also --run a virus & malware scans.  There could be spyware placed on the computer - banking information & contact lists!!  Keep an eye on them!