877-353-4396

AVOID TALKING TO THESE PEOPLE AT ALL COSTS!!!   They are scammers and will implant malware and spyware on your computer.  I speak from [expensive] experience.

Tech support scam don't give personal info out. Calls them self Cloud 7 Service.

I made the mistake of allowing these people into my computer thinking they were affiliated with Apple because my computer has been hacked already.  I just went from one hacker to another.  They changed my IP address and planted a ton of malware and spyware on my computer and immediately started changing passwords on various accounts that I have (ie Facebook, Instagram, Ebay, anything they could get in to)!! It has been a nightmare and cost me a ton of time and money to get the mistake I made fixed.  Learn from my error!!  Never let anyone into your computer unless you are absolutely sure who they are.  The website I pulled up online appeared to be a local Apple Affiliate, and they will tell you they are, but in fact these people are from India (the web ad was very misleading, and I was fooled). Don’t make the same mistake I did!  Run away.  ADEEBA is the name of the company!!

Exact same experience for me.  Same phone number.  I was fooled twice!

WARNING! These are not real computer techs!- They are slick scammers who claim to be Apple certified technicians. They say they are in California, but really talking to you from another country. Here's my story...Day 1: My internet was slow on my iMac, so I Googled for support. I thought I was calling Apple support, but turned out it was some type of tech support (or so I thought), and they needed to share my screen to run diagnostics. This wasn't alarming because Apple has done this several times before. They told me there would be a 'one-time' charge of $399.99 for the service, but would cover all devices in my home. I thought this was unusual, but seemed legit & I paid the money with my bank debit card. The guy on the phone went by the name of Shawn Watson, but had an east Indian (very strong) accent. They ran the diagnostics and looked like they fixed the problem. My computer was now working perfectly. Day 2: The next morning, it was back to being v-e-r-y slow. I called them again, and they ran another diagnostic. This guy went by the name of Navine (Nuh-Veen). All fixed and seemed good. Day 3: went back to 'slow' mode. This time, I actually looked up "Apple" support and I told them the whole story. They, again shared my screen and check everything, solved the problem but didn't offer any conclusions about the first techs I spoke with. Day 5: These people (the first tech, Shawn) called me back & said they weren't able to solve my computer problem and wanted to refund my money, but needed to get back into my computer to reverse my payment (?). Like an idiot, I opened my bank account so they could "instantly" transfer the funds back. As I viewed my account, it appeared they mistakenly deposited $4,000.00 instead of $400.00 and needed me to give it back immediately. Because their system was unable to transfer money back, they said I would have to go to the nearest Safeway store and purchase "seven" $500 "Google Play" cards and keep $500 for the inconvenience (initial $400 + $100 inconvenience fee), then give them the numbers on the back of the cards. This is when I finally hung up on them and called my bank. As I viewed my bank accounts, I noticed money was being transferred out of two separate accounts totaling $4000. My bank froze the accounts immediately and we (my wife and I) opened all new accounts. Fortunately, I didn't lose my money and everything is ok. The initial $400 was never charged (never intended to be) because that would have left a digital trail. Their scam is to make you believe they "accidentally" deposited too much money and get you to spend that amount on the "Google Play" cards which they could redeem once they had the numbers (on the back). The high balance that showed on my account was an image they placed there. Very convincing.

Got a call from them. Did not let them into computer, but you did. You don't realize what you did? How much information they got?

I have unfortunately been scammed by these same people. How were you able to get back into your computer? I’m completely locked out of mine and they’ve received all of my information.

Quote:

How were you able to get back into your computer?

You can try a few simple combinations, since many scammers don't intend on actually remembering the password they put and just hit "1234", or try the following:
Mac
Press the Command and R keys at the same time when the grey screen appears and hold them until you see the Apple logo. A small loading bar will appear under the logo. Sit tight as your system boots into Recovery Mode. Click the Utilities tab in the top menu bar, select Terminal, Type "resetpassword" as one word, without the quotes, and press Return.
Close the Terminal window, where you will then find the Reset Password tool. A list of all user accounts on your Mac will be on display. To reset the password for your account, you'll need to set a new password for all users. Make sure you write down the new password for anyone who shares your Mac.
https://www.cnet.com/how-to/locked-out-of-you ... to-get-back-in/

Windows Computers:
If you regularly create Restore Points, you can use the last restore point and only lose the data you made since then.
The long version would be to reformat and reinstall your operating system, of course you will lose all your data.

This is old news but the it's the first time I checked with 800 Notes about it. I respect your rules about profane or abusive language. If I didn't, this message would consist of nothing else! I can't even think about these people without cursing, mentally if not on paper.
It all started in March of this year. I was having a lot of computer problems and spent several hours on the phone with HP. At the end of one conversation the person at HP said everything seemed to be OK but someone from HP would call me the next day to make sure. The phone rang the next day and I assumed (never again!) that it was HP. Instead it was someone who claimed to be connected with my "problems" and was only too glad to help. Note: Not once did they mention Apple. The caller had an Indian accent so thick--you've heard the expression "you could cut it with a knife", for this one you'd need a chainsaw!--and for a mere $250 would fix everything. I took the bait, let them charge my credit card, but never let them into my computer. A few hours later I got a call from my bank. They were suspicious because the $250 was being deposited to a bank in Thailand! Thank God they're sharp. They immediately cancelled my credit card account, issued a new one with a different number, and I was eventually able to recover my $250.That's the good news. The annoying part came after. They called me 6 times on 3/28 and four more times over the next few days, claiming they just wanted to make sure I had received and was happy with the nonexistent "service" they had given. I got a few more calls in April, then a few emails. Not once did they mention that I had disputed the $250 charge or that they were being investigated. Sometimes they called themselves Adeeba, other times "Cloud 7". I went online and they actually had a website with an address somewhere in West Bengal, India. In addition to the 877-353-4396, they also used 877-353-3670 and 302-304-8460, so beware.

I'm an old-time veteran of these fake calls and my policy for many years has been NEVER answer the phone if I don't recognize the caller. I have a brief voice mail message and if the caller doesn't leave one, they're dead (figuratively). Even with all my precautions, you can see what happens if you let your guard down. To writer Bill: I'm glad you were able to recover your money and tell your story. It motivated me to tell mine, even after all these months.

Keep sending me text messages

IDIOTS CALLED ME !!! GAME ON ! AND THEIR IT !! SMILE....wrong move on their part !!!  idiots ! I Did not return call or reply to text !!! TELL EVERYONE you know to do the same !! No matter what do not reply !!

Received an email saying it was a Norton representative letting me know my program was expired and I was going to be automatically billed $200+ dollars. I don’t have a personal computer therefore this obviously didn’t make sense. When I called (from a blocked number) they told me without asking who I even was that I owed money. I told them I didn’t own a personal computer and they immediately hung up the phone.