877-628-7409

Brighthouse called from 888 289-8988 and left a message on my cellphone & my home phone claiming there is a formal complaint filed against me and they needed my place of employment and address.  They said I could call the person that is filing the complaint at 877 628-7409 and use docket number xxxxxx. I called the number and they answered United.

I asked the person what is this company and she sort of laughed. I told her about the message and the name she used is not my name. She asked for the docket number, of which I gave it to her, and she asked me for my name. I would not give her my name, so she said "then I can't help you".

The name she used was my former married name from back in the 60's. No clue how she even got that name.

I called the 888 289-8988, by selecting the number and pressed dial, of which, is Brighthouse. Brighthouse tells me my account is up-to-date and verifies my name and claims they never called me.  I told them, well your number is on my caller ID and I selected the number on my phone and pressed redial, and it went to Brighthouse.

I had a 20 minute run-around with Brighthouse with them telling me they didn't call me, and I am telling them but you did, because your number is on my caller ID and when I press the number to call it, it goes right to Brighthouse.

I asked Brighthouse to call the 877- 628-7409 because this is the number they left on my voice mail, but they wouldn't do it.

I asked for a Supervisor and held on another 20 minutes (now 40 minutes), of which, they told me a Supervisor will call me back.  It is now nearly 1/2 hour and still no call from Brighthouse.

I refuse to be pacified by Brighthouse and they need to fix this and fix it QUICK!

Brighthouse finally called and I went through the whole thing again. It is a Brighthouse number (customer service) 888-289-8988, however, they did not leave the message to call 877 628-7409 and gave docket number xxxxxx.  I asked Brighthouse to call the number, and they did, and the company answered United Legal Systems.  They asked the Brighthouse caller if she was the name on the docket and she said no, but received the message.  United gave her a couple of digits from a phone number of 458, of which, is nowhere near my home phone or cell phone or any phone number I have ever had in my lifetime.

Brighthouse will inform their Security about this scam, as I told them, more than likely more Brighthouse customers are going to be getting this phone call, scary the hell out of their  customers.