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It is ridiculous when you want to get out.  I had to block them on the credit card.     They call numerous times a day with an automated system with these ridiculous messages about how concerned they are about your pet's health.  Funny, they were never concerned when they were collecting money for years.   They only became concerned when I stopped letting the charges go through on my card.    And today, despite calling to cancel twice, they told me, with attitude that we had not cancelled.  Maybe because they kept giving my husband the run around when he called to cancel. They kept auto renewing.   They also began calling my cell phone which was not the contact number they had for us.   This is a complete scam.   I regret that we used such an unscrupulous group when our pets were alive.  If I had known how they would handle their business when we were ready to leave, I would never have supported their program all of those years.   It is obviously motivated entirely by greed.

Same experience. Our puppy plan expired last December. It is now the end of September and they will not quit calling us no matter how many times we go around and around with them that we paid through the end of the contract and they are getting no more.

These mother f*ckers will not stop calling me. I'm contacting the Better Business Bureau and ever local media outlet.

I am  having the same problem...does anyone know what can be done about
Banfield?

Been there done that.  Since when is a Vet visit a whole day excursion.

They are relentless. They continue to call and call and call. No matter what you tell them. They actually started calling and claiming I had appointments just to get me to call back AGAIN to discuss renewing my plan. They call multiple times a week. It's getting to the point I'm going to change my number. Ridiculous!

I don't know which location you went to, but they are not all like this. My puppies are enrolled in the puppy program and the Sunnyvale location is awesome. We are literally in and out within 15 minutes when I bring my pups to get checked out and everyone is super nice there. The only time they called me was when my card wouldn't go through because I forgot to call them with a new number. Other than that, they have been wonderful.

If you owe them no money and opt out at the end of your yearly contract, just ignore or block their calls.  BUT, you must pay what you owe them before they will stop.  Check your contract initiation date and if you opt out before then you will owe them the balance plus the fee.  Remember, you are paying monthly for services already done. Otherwise you will be sent to collections.

Block them.  Or do like I do just don't answer.  You can always search the number to find out who called you.