888-346-9202

I picked up after the machine did -and tried to speak to person but they kept speaking - didn't sound like a computer generated voice but whomever it was or whatever, I couldn't interrupt.  They said it was Joyce Black from "Your home security alarm system and it was important to call them back asap".  I do have a home security system and had to think about it.  I am on the do not call list.

they are calling because the account is over due.  It is just a recording, based in UTAH. Apex Alarms.

I received a call today as unavailable. I don't use their service.

Their computer billing had a glitch and I had to authorize a payment.  they were very nice and professional

We told them we were reporting their company to the Office of Consumer Protection for their business practices and would not be paying our bill until they resolved the issue, so they have been calling every day purely to harass us.  look up Vivint (formerly Apex Alarm) in ripoffreport and you will see hundreds of people like us with the same problem.

It just comes up as a number and when answered sounds like a fax is trying to come through. Call every day

I believe these folks are crooks, big time.

Caller ID lists this number as a toll free call, but it is really Vivint (formerly Apex), an alarm company with whom we have stopped doing business.  They won't leave a message on the answering machine (they just hang up if we don't answer, and we don't answer non-identified caller ID calls).  They are attempting to collect on an account which we attempted to close in August of this year after I became unemployed and my salary ran out.  I did call the company and explain that we needed to close the account as we would no longer have room in the budget for their monthly fee.  The person with whom I spoke tried to get us to pay about $500 we did not have (or get someone else to take over the account ... as if).  They had been getting their money through automatic billing, but I was forced to stop payment to them so they wouldn't continue to withdraw funds we did not have.  I did not hear from then until I got a notice in the mail 10/9/201 seeking a previous balance of $86.58 and a new monthly service charge of $39.99 (plus $3.30 sales tax).  I emailed them at support@vivint.com, reminded them that (due to financial exigency) we considered the account closed, and informed them that we wouldn't be able to pay the bill.  We will NOT be doing business with Vivint again any time in the near future, even if I do get work again.

Called again 10/20/2011 at 4:18 p.m.

called 10/25/2011 @ 6:22 p.m.
Jeez!  These people really don't understand the words "unemployed" and "we consider out account CLOSED".  One thing's for sure:  If I ever do get a full-time job again, I will NOT do business with Vivint ever again!

called again 11/8/2011 @ 12:20 p.m.

called again 11/10/2011 @ 4:03 p.m.

If you are considering a home alarm monitoring system company, whatever you do, AVOID--at all costs--doing business with VIVINT (formerly APEX).  Should you ever become unemployed and limited to one income, this company does NOT understand the words "I am still unemployed, and our total monthly income has not increased.  We still do not have disposable income; therefore, we cannot help you at this time."  The only ways out of a "contract" with Vivint are having someone else take over the account for the remainder of time on the "contract" and paying more of what you don't have (they wanted $600 from us--laughable when we clearly explained we no longer even had $43.29 a month for them after my salary from my last job ran out).

called again 11/18/2011 @ 2:01 p.m.

reported/posted complaint to Consumer Affairs 11/22/2011:
http://www.consumeraffairs.com/homeowners/apx_alarm.html

called again 11/23/2011 @ 12:43 p.m.

I'm a Vivint customer.  Everytime I answer, it's just really really loud static (NOT a modem or fax).  Sometimes v-mail records the static too.  I did not know this was a vivint caller until I looked up the number on this site.

I'm guessing your contract had expired and you were no longer obligated by it?  If not, then you better take a look at the contract b/c you can't just cancel without paying.  This is not unusual. Lots of contracts have that language.

This is Vivant/APX.  They call while I'm at work and leave about ten seconds of static on my voice mail at home daily.  I've asked them to stop doing that because if there is no voice mail, I can sit at work wondering if there was an alarm and what's going on, if Vivant did not call me so much.

The funny thing is they've sent me a letter saying my home phone number no longer works and they will no longer be able to contact me. I called them on that since I do want to be called if an alarm is set off.  They make no sense whatsoever sometimes.

And no, they claim they have not been calling my house for no reason.  

When they're trying to sell equipment upgrades, I receive an email with pretty pictures of their newest keypad.

My account is up to date, and my alarm works.   My pets trigger it about once a month and they call the cops to go investigate when I'm not home to receive their call.  I'm there when my pets set it off at night so I do answer the phone besides jumping out of bed to turn it off.

My initial contract is up, and I'm considering switching because the real reason I got the alarm was the peace of mind I'd have if there was a fire since I do have animals in the house, besides sound sleepers in the family.  The break-in angle's always a possibility, but my worldly possessions are sure to disappoint.

That sound you hear is them trying to access the alarm keypad so they can listen-in on you.  When they connect to your alarm, they have to transmit a "trigger" in order for your alarm keypad to respond.  They can NOT use the same type of sound that a Fax or modem uses.  If they did your fax or modem would anser the "handshake" tone.  I am getting the same thing from them after trying to cancel my account.  I have turned everything over to my Lawyer.  I will not let them extort money from me.

That sound you hear is them trying to access the alarm keypad so they can listen-in on you.  When they connect to your alarm, they have to transmit a "trigger" in order for your alarm keypad to respond.  They can NOT use the same type of sound that a Fax or modem uses.  If they did your fax or modem would anser the "handshake" tone.  I am getting the same thing from them after trying to cancel my account.  I have turned everything over to my Lawyer.  I will not let them extort money from me.

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