888-710-9983

they are asking for someone - I can't understand who.  It's not me, so I tell them wrong number.  I've had this number for a few months now.  EVERYTIME, they say they will take me off the list - but they haven't.  This has been going on for almost a month.

Encore Receivable Management
Div. of Convergys, Cincinnati, OH

400 N. Rogers Rd.
Olathe, KS 66062 Phone:  

913-782-3333
800-901-4731
877-213-1152

Fax: 913-393-5163
Fax  913-633-5726

6863 Spencer Street, Building E-1
Las Vegas, NV 89119
(702) 507-4500 (phone)
(702) 507-4505 (fax)

Lenexa, KS, Edmonton, Alberta CANADA
Woodstock, GA, Westerville, OH
&  Somewhere in the Philippines

Web Addresses: www.encorermi.com & www.convergys.com

Head Debt Collectors:
Alan Lee Summerlin, President & CEO
Stephen M. Panik, Owner
Gregory Ferrall, Owner
Mark Strauss, Sr. VP
Teri Strahine, Sr. VP
Jack C. Freker, President, Convergys

From their website:  “Our mission is to drive greater value through strategic customer interactions.”
-Encore Receivable Management, Inc

Nice slogan if you are a car manufacturer or perhaps Wal-Mart, but a DEBT COLLECTOR?

Encore is now one of those MEGA big debt collection agencies with a zillion accounts and thousands of employees all across the globe. I never paid much attention until I recently placed a call to them and encountered a call center in the Philippines, which gave me a chill and cause for alarm. Whenever these mega-conglomerates get so big or so cheap that they have to outsource their collections, it is time for all of us to voice our concerns.

The ONLY people benefiting by this are Encore CEO Alan Lee Summerlin and Convergys President, Jack C. Freker, who don’t have to pay American wages and benefits to those working for them outside the U.S. My concern with Encore and all of these debt collection free loaders is they are putting millions of American consumers at risk with their outsourcing. Places such as the Philippines, India, Pakistan and others are NOT where you want your name, address, social security number and a LOT more personal information floating around. All of these HEAD DEBT COLLECTORS will sit and tell you your information is safe, that you have nothing to worry about but they cannot guarantee your information will not fall into the wrong hands. Not to mention the utter ignorance of anyone being asked a question that is not contained in their workplace script.

The private company with about 1,100 employees was founded by Alan Lee Summerlin (president and CEO) and eight others, including Mark Strauss (senior vice president) and Steve Panik. Greg Ferrall is another owner. In May 2004 it was sold to a public company called Convergys Corporation based in Cincinnati, Ohio.

Convergys employs more than 55,000 people in 51 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com and has world headquarters in Cincinnati.

Encore and Convergys make money off American consumers by collecting debts. They are debt collectors as defined by law and as such, are subject to the laws enacted to regulate their industry, the Fair Debt Collection Practices Act (FDCPA). You have the right to dispute the validity of ANYTHING they are attempting to collect, by making demand for all validation that supports their claim. I urge you to utilize this law in the manner it was intended. You also have the right to dispute the validity of anything they place on your credit bureau reports.

http://www.budhibbs.com/collectorpages/encore_receivable.htm

Send them this "drop dead" letter VIA certified mail and request a return receipt:


Date

Your Name
Mailing Address
Your City, State, Zip

Re: Notice to Cease Contact Regarding Debt for ______________________

Name of Collection Agency
Mailing Address
City, State, Zip

VIA CERTIFIED MAIL

I am notifying you in writing that your agency has contacted me regarding a debt for [name of person who collector is contacting you about]. No one by that name lives at my address or phone number.

Therefore, I am requesting that you cease all communication to my phone number regarding this person's debt. If you persist in believing that [name of person] is somehow connected with my address and/or phone number, please provide proof of your claim.

You should direct all future correspondence in writing as outlined in the Fair Debt Collection Practices Act (FDCPA) and to cease all communication with me by telephone.

Lastly, I would like to receive confirmation in writing that you have received this letter and will no longer be contacting me about this other person's debt, or I will be forced to seek further legal action.

I look forward to your acknowledgement that you have received this notice by [date that is two weeks from date of letter].


Sincerely,

_______________
(Signature)

Your Name

http://www.privacyrights.org/Letters/debt6.htm

If they continue calling after you have written proof they have received your letter, they can face fines of up to $1,000.00 PER violation.

They keep calling me also, this started a couple days ago. They call about 9 times in the morning, and the same amount of time in the afternoon. They called this morning at 8, I turned off my phone after and about two hours later when I turned it on I had 7 voicemail messages from them. They they called two times again after that, and when I pressed 1 to talk to a person who works there I told them they had the wrong number and they hung up. My mom called yesterday to ask them to stop calling but they just hung up on her also. Every time they call it's an unknown number also, but yesterday when they called the number showed so we were able to call back. They will not stop and it's getting very annoying.