925-271-5036

Scam. Pretends to be a debt collector on behalf of an ambulance service trying to collect on an unpaid bill. Do not give any information it is a scam.

Not pretending.  They are a debt collector.

You will need to send them a certified, return receipt debt validation (by law they have to go back to the original creditor to prove you owe the debt), cease and desist calling, or "not me" letter (this will be the best money that you have ever invested).  Also send it first class mail in case no one will sign for it.  Make a notation of that fact at the bottom of the letter.  You also need to report them to the proper agencies to which I have provided links to.  Then you need to go out and get a consumer lawyer to sue them on a contingency basis (no money out of your pocket) and let them pay you for the harassment.  If everyone did these three things, these crooks would be bankrupt, and we would all be the richer for it.  Use these web sites to find an attorney in your state that will probably take the case on a contingency basis (no money out of your pocket up front):  http://www.consumeradvocates.org/
http://www.consumeradvocates.org/find-an-atto ... tates_value=All

Everything else you need to know follows including at least two or more federal and state agencies where you should report their criminal activities.

PHOENIX FINANCIAL SERVICES, LLC AKA INDIANA RESOLUTION GROUP LLC

Website says they are in Indiana:  https://www.phoenixfinancialsvcs.com/contact/

BBB gives them an accredited A- (Up from a B+ since 5/18/20) with 212 complaints (BBB removed 249 complaints and 28 negative reviews since 5/18/20) and 45 negative reviews and 2 paid for positive reviews as of 5/10/2023:  https://www.bbb.org/indy/business-reviews/col ... lis-in-90016479

Indiana Dept. of State info:
Business Name:     PHOENIX FINANCIAL SERVICES LLC    Business ID:    2014010700498
Entity Type:    Domestic Limited Liability Company    Business Status:    Active
Creation Date:     01/06/2014     Inactive Date:
Principal Office Address:    8902 OTIS AVE, STE 103A, INDIANAPOLIS, IN, 46216, USA    Expiration Date:     Perpetual
Domicile State:    Indiana    Business Entity Report Due Date:     01/31/2018
         Years Due:     2018/2019

Registered Agent Information
Type:    Individual
Name:    KIMBERLY ENGLAND
Address:    8902 OTIS AVE, STE 103A, INDIANAPOLIS, IN, 46216, USA

Indiana Debt Collection License info:
Phoenix Financial Services LLC
NMLS ID:     1163027
    Street Address:     8902 Otis Avenue, Suite 103A
Indianapolis, IN 46216
Mailing Address:     8902 Otis Avenue, Suite 103A
Indianapolis, IN 46216
    Phone:    877-821-8098
Toll-Free Number:    Not provided
Fax:    Not provided
    Website:    www.phoenixfinancialsvcs.com
Email:    kengland@phoenixfinancialsvcs.com

Other Trade Names  :     Indiana Resolution Group LLC
Prior Other Trade Names  :     None
Prior Legal Names  :     None
Sponsored MLOs  :     0
Fiscal Year End:     12/31     Formed in:     Indiana, United States     Date Formed:     01/06/2014     Stock Symbol:     None     Business Structure:     Limited Liability Company
Regulatory Actions   :     None posted in NMLS.

Branch Locations

No Branch Locations in NMLS
State Licenses/Registrations
(Displaying 9 Active of 9 Total)
Regulator      License/Registration Name     Authorized to
Conduct Business      Consumer Complaint
Arizona
Collection Agency License     Yes     Submit to Regulator
View Details

Connecticut
Consumer Collection Agency License     Yes     Submit to Regulator
View Details

Indiana-SOS
Collection Agency License     Yes     Submit to Regulator
View Details

Maryland
Collection Agency License     Yes     Submit to Regulator
View Details

Massachusetts
Debt Collector     Yes     Submit to Regulator
View Details

Montana
Consumer Loan License     Yes     Submit to Regulator
View Details

North Dakota
Collection Agency License     Yes     Submit to Regulator
View Details

Oregon
Collection Agency Registration     Yes     Submit to Regulator
View Details

Rhode Island
Debt Collector Registration     Yes     Submit to Regulator
View Details

Other complaints:
First complaint here is very interesting:  https://www.consumeraffairs.com/finance/phoenix-financial-llc.html

Wow they get sued a whole lot!!!!
https://unicourt.com/case/pc-db1-centers-v-ph ... ices-llc-523362
https://www.pacermonitor.com/public/case/2027 ... al_Services_LLC
https://www.pacermonitor.com/public/case/1525 ... l_Services,_LLC
https://dockets.justia.com/docket/indiana/insdce/1:2017cv02441/75868
https://dockets.justia.com/docket/indiana/insdce/1:2015cv00558/57940

It is incumbent upon them under the law to prove that the debt exists and that you owe it, and (this is the important part) that they have the legal right to collect it.  You are not obligated under the law to prove that you don’t owe or that it is paid.  

Federal law (FDCPA) requires them to send you a letter (US MAIL ONLY) postmarked within 5 days of their first contact that contains their name, physical address, the creditor’s name, and the amount of the alleged debt. It also must contains “mini-Miranda” telling you that it is an attempt to collect a debt and that all information will be used for those purposes.  The one other important thing that this letter must also have in it is that you have a right to dispute the debt within 30 days of receipt of the letter and if you do so, all collection activity must be stopped until the debt is verified.  If and when you get that letter you should immediately send that debt validation letter by certified, return receipt mail.

First, you should make a complaint at this Federal Agency, and while there you should also read up on how debt collection is supposed to work as well as what your rights in this matter are: https://www.consumerfinance.gov/

Also file a complaint with your State Attorney General's office.
List of State AG’s offices:   https://800notes.com/faq/attorney-general

Wow, that's incredibly slimy.

Thanks for your help. I've filed both complaints and will be responding with a letter requesting a verification of debt / disputing the amount.

This is for a non existent bill and I will do everything in my power to make sure they do not collect a penny of it.