(Dell breached) Dell: There is something wrong with your computer

Yeah this is pretty much the Microsoft scam with a different opening.  Instead they say they're from DELL.

When I first received such a call, I wondered why they would pick a specific brand.  Surely, it helps if you have a Dell, but kills the scam if you have another brand.  I soon found the scammer had my name, cell & home number, email address, and Dell Service Tag.

They have called numerous times.  On their last attempt, they spoofed a Dell technical support number (Dell later confirmed that they did not call me).

All of this makes it seem like you're actually talking to the right company, which increases the likelihood that you will comply.

Apparently, I am not alone.  For more info, google "dell breach" and skip the dell.com sites.  It appears that this has been going on for a while.

In my case, they only had partial information (they asked if I had a desktop or laptop).  Others have reported that the scammers have invoice and part numbers of service requests, etc.

If "Dell" calls you, write down what they want.  Get the appropriate phone number from a dell.com site.  Call them on that number.  Do not assume the incoming call is actually them.

Typically, Dell does not call you unless you called them first.

Ars Technica has a short article with 43 comments :
http://arstechnica.com/security/2016/01/lates ... a-was-breached/
Latest tech support scam stokes concerns Dell customer data was breached
Scammers know customers' phone numbers, PC serial numbers, and support history.
by Dan Goodin - Jan 6, 2016 5:55pm CST

I remember seeing that when it first came out

And the calls don't stop!  I get about 3 a week. Threats do not deter them.  Driving me crazy.  May have to change my phone number, but that's such a hassle.

Dell being breached, and their non-response, is becoming a public relations nightmare. Evidently the Dell executives are more into their own ego enhancement.

I had one of these callers read me back both the service tag and serial number of a laptop I had bought from Dell.  The fact these callers knowing the Dell service tag number and serial number reeks of Dell having been hacked and their customer records copied.

If you have never called Microsoft, Dell, and any computer maker, they would not have your telephone.  Because of this, you should automatically know this is a scam.

Some additional follow up...

I have received 2 texts on my cell phone.  These are phishing texts.  They pretend to be from the banks associated with my credit cards.  They give me a website.  On the website they want credit card info and all kinds of other info (address, name, etc.) which will be used for identity theft.  Interestingly, the two texts pretended to be from the actual banks behind my two credit cards.  It seems like an unlikely coincidence that they would correctly guess these banks.  Their info was incomplete, as they guessed one card was a Master Card when it is in fact a Visa.  FWIW, my dell purchase was made via a different credit card from a different bank.

I believe both websites started with wwv not the standard www.

I never received scam calls on my cell until shortly after I provided the number to Dell.

So it appears that they are connecting information to build some type of profile for identity theft.

Other info:  One of these credit cards is used about once a year.  The other was mostly for a recurring purchase and otherwise used about once a year as well.

I already have lifelock.  I have contacted lifelock and the 2 banks.  Cards are being cancelled and reissued although there are currently no fraudulent charges.