800-234-0984

I am sorry that you were disconnected. My collectors do not just " hang up " on people. If you were put on hold it is possible that the call was dropped. We have no problem in giving documentation if our client has furnished the original for us to scan. Many times we receive accounts electronically. This lends to little documentation. We do however advise people to call the client that we represent if they need exact original records. As far as notices being sent we do so per federal law. We cannot be held responsible for the USPS.If you will give me a call at 912-629-7500 I will try to help you.

Please give me a call to resolve this matter 912-629-7500. I will try to help you.

This company is using illegal tactics & is in violation of the Federal Trade Act. They pocket the money instead of paying to the company that contracted them. They illegally drafted money from my back account a couple of years ago. I had to close the account & re-open with another back. They cost me hundreds of dollars in fees & attorney fees as well for a small outstanding bill (less than $200) which I ended up settling with anyway.
They are guilty of unlawful use of telephone, harassment & wire fraud.
BEWARE!!! they will NOT send your payments to the doctor's office. They pocket it!!!!

These people called me tonight (6:30P.M - very strange business hours...) and right off the rip lied to me about who they were. The first collector lied and said he was an employee of Atlantic Radiology, and then began asking me questions regarding my case. When I tried to answer the he talked over me several times then hung up on me. I then called back and asked to speak to the supervisor and received a rude retort and was put on hold. After a few minutes Tim Shaffer took my call and was just as rude and condescending as the first person then (apparently) as per company policy, hung up on me. I then googled their names (actual names as they never told me their company name) and come to find out, it's this "Profit Services Group" and they have quite the track record of being low.

A note to you Mr. Tim Shaffer: Being a debt collector is about as low as you can go. You're already at the bottom of the barrel, but you... you manage to stoop even lower and specialize in harassing those with medical debts. You can't even go after healthy people, you prey on those who are obviously already in a tough situation. It's not like we ran up credit card debt at the mall and deserve to be insulted by you or your constituents. You're an unnecessary burden on those unfortunate enough to have to interact with you.

Yeah, right! This comment hits the "associated list" "wrong number" "wrong name" "place blame on vendor" calling, preying on family, friends, including elderly, vulnerable, children, and uninformed category. An example of how deceptive and unfair business tactics can be used. Disguising contact with people on a debtors "associated list," you know, family members, is limited under federal and state consumer protection laws. The collection industry has a BS excuse for everything.

Mr Shaffer, Today I retuned a phone call from a rep at 629-7500. He stated that I owed money to Atlantic Radiology for services in October 2013. I assured him that I would look into it and take care of it if I did own the money. He wasn't satisfied with that answer and wanted a firmer commitment immediately. I PROMISED him that if it turns out that it was not paid, I would pay it. He wanted to know how soon. I said tomorrow.  He said he would keep it on his desk only until NOON tomorrow, May 9, 2014. He was belligerent and I disconnected the call. He immediately called me back and left a VOICEMAIL stating that "it was clear that I had no intention of paying, something about taking care of business, and someone would be knocking at my door". Not sure who he meant would be knocking at my door. I called back the 629-7500 and told the female who answered that I would like to speak to a supervisor. She put me on hold for at least 20 minutes before coming back on. (Pretty sure it was the same female).  I told her about the threatening message and that I didn't think that was allowable practices. Then, the same hold music came back, she had put me on hold while I was speaking!!! A supervisor?? Of course, she wasn't. It was probably to make some comments to her fellow reps and maybe you also, as you say your desk is right there. And she wasn't sure whether a threat was not allowed. Too bad you weren't doing QC today. Then she kept asking me for my address, which I would have thought you had since you had my phone number. I told her that I was still recovering from my recent chemo, I was in bed, and that I would follow up tomorrow. Seems that is not good enough for Profit Services. I'm embarrassed by how emotional I became, but sometimes terminally ill people are more fragile. And you know, the reason that I wanted to double check it? Because since March 1, 2013 I have been trying to get Atlantic Radiology to resubmit a bill to Blue Cross that was filed with the incorrect pre-cert date. That was resolved LAST WEEK, and the charge was resubmitted to the insurance company. But, you wouldn't believe, or care about, the toll that took on my health. But, throughout that, Atlantic Radiology, and the collection agency that they had sent it to, were very courteous. Any how, after finding this website and reading all your responses and insults to people, I looked up the Federal Trade Commission's web page regarding debt collection. I'm sure that you are familiar with it, but for the benefit of others, it says:

Can a debt collector keep contacting me if I don’t think I owe any money?
If you send the debt collector a letter stating that you don’t owe any or all of the money, or asking for verification of the debt, that collector must stop contacting you. You have to send that letter within 30 days after you receive the validation notice. But a collector can begin contacting you again if it sends you written verification of the debt, like a copy of a bill for the amount you owe.

What practices are off limits for debt collectors?
Harassment. Debt collectors may not harass, oppress, or abuse you or any third parties they contact. For example, they may not:
use threats of violence or harm;
publish a list of names of people who refuse to pay their debts (but they can give this information to the credit reporting companies);
use obscene or profane language; or
repeatedly use the phone to annoy someone.
False statements. Debt collectors may not lie when they are trying to collect a debt. For example, they may not:

falsely claim that they are attorneys or government representatives;
falsely claim that you have committed a crime;
falsely represent that they operate or work for a credit reporting company;
misrepresent the amount you owe;
indicate that papers they send you are legal forms if they aren’t; or
indicate that papers they send to you aren’t legal forms if they are.

This same company has been calling me for months asking for Bob Brown. I don't know him. How do we get them to stop this?

This same company has been calling me for months asking for Bob Brown. I don't know him. How do we get them to stop this?

To Mr. Tim. I have been trying to reach you and obliviously i am not allow to speak with you. You never available. I get calls from your company about a set up payment that i have arrange. At this point from your employees. They are threatening and very rude when they call me to ask for a payment that at this point i cannot pay. When people get in a situation and can't pay their bill. We just can't pay it. Your company have threaten me, hang the phone up in my ear and will not accept money orders from any customers. Why is that? I don't play around with my credit cards or my bank statements to companies that i have not seen or research on. I tried researching your company and find that you are suppose to be understanding and very nice. I never get that from your employees. I have not yet received a receipt or a bill from this company that i have been paying. I will not send a dime to this company until i get a letter from you saying that i have been paying and show proof. I have your address and I'm only two hrs away to drive there. If you are really there. Now that i have researched and want to know how many complaints you get from this company. I'm not sure about you. I have been paying my bills to you all until i lost my job and you all are still threatening me about paying my bill. I'm working on finding a lawyer so i can get this issue resolved with your company. I need to see proof of my payments before i send any payments. I am going to drive to Savannah and pay a visit also.

call from the 629-7500 ,was put on hold,they never return back,nor tried to return my call.I tried several to speak with someone.....so not professional.

Bet you would have worked with me if i was AFRICAN-AMERICAN...threatening rude 1st grade education these people cannot even answer phone correctly...they act like they are right out of the jungle looking for a fight...never been treated with so much disrespect

I recently received a phone call from PSG Collections. The woman I spoke to was very rude and would talk over me. I thought it was very strange that a collection agency out of my residential town would collect on unpaid medical bills. I have unpaid bills through a local collections agency and they were very professional and we're able to work out an agreement with my payments. The woman from PSG Collections said they were not affiliated with my local collections agency. The woman then told me that if I did not pay as soon as possible legal action would be taken and she rudely advised me to ask a family member to pay if I was unable and then she hung up. Upset I called back to find out what sort of legal actions would be taken and she said she could not tell me for it was to be handled by a different  department. When I asked to be transferred to that department she denied my request and hung up again. This was not handled professionally, the overall experience was extremely rude and unnerving.

PROFIT SERVICES GROUP AKA PSG AKA PSG COLLECTIONS
Posted in:  https://800notes.com/Phone.aspx/1-800-234-0984
https://800notes.com/Phone.aspx/1-912-629-7500/8
Web page lists a PO Box and a street address:   http://www.profitservicesgroup.com/contact/
BBB page gives them an F rating with 12 complaints and 5 negative reviews:  http://www.bbb.org/north-east-florida/busines ... h-ga-235958365/
Georgia Dept. of State info:
Business Name:    PROFIT SERVICES GROUP LLC    Control Number:    09030865
Business Type:    Domestic Limited Liability Company    Business Status:    Active/Owes Current Year AR
Business Purpose:
Principal Office Address:    6602 Abercorn Street, Ste 202, Savannah, GA, 31405    Date of Formation / Registration Date:    4/30/2009
State of Formation:    Georgia    Last Annual Registration Year:    2014

Registered Agent Information
Registered Agent Name:    Shaffer, Tim
Physical Address:    6602 Abercorn St Ste 202, Chatham, Savannah, GA, 31405, USA

Bizapedia lists the registered agent:
Company Name:      PROFIT SERVICES GROUP LLC

File Number:      09030865

Filing State:      Georgia (GA)

Filing Status:      Active/Compliance

Filing Date:      April 30, 2009

Company Age:      6 Years, 6 Months

Registered Agent:                Freitag, David
306 White Bluff Avenue
Savannah, GA 31419

Principal Address:                6602 Abercorn Street Ste 202
Savannah, GA 31405

Looks like the registered agent has his hands in another debt collection scheme:  http://www.bizapedia.com/addresses/306-WHITE- ... H-GA-31419.html
Picture of the house where the registered agent lives:  https://www.google.com/maps/place/306+White+B ... 3c8d5b9!6m1!1e1
Federal law (FDCPA) requires them to send you a letter (US MAIL ONLY) within 5 days of their first contact that contains their name, physical address, the creditor’s name, and the amount of the alleged debt.  It also must contains “mini-Miranda” telling you that it is an attempt to collect a debt and that all information will be used for those purposes.  The one other important thing that this letter must also have in it is that you have a right to dispute the debt within 30 days of receipt of the letter and if you do so, all collection activity must be stopped until the debt is verified.
Read up on your rights here, get template letters to send and also make a complaint at this government site:  http://www.consumerfinance.gov/
Also file a complaint with your State Attorney General's office.
List of State AG’s offices:  http://consumerfraudreporting.org/stateattorneygenerallist.php
Georgia AG:     http://law.ga.gov/
http://consumer.georgia.gov/consumer-services

This company is the most unethical, they call and demand payment, when you request by certified mail debt validation they ignore it, then quite you one price but in actuality it's more than double what you really owe. Maybe if you were operating professionally you might get somewhere. A bunch of nasty attitudes and unprofessional individuals working in that dump.

They were rude to me as well and I'm African American so I don't think race is an issue!

I tried to talk to a supervisor, got the I am the manager reply. Asked to talk to her boss still. Well, hes on vacation. Any other number I can call you on?