800-260-4937

Hi Jane,

I'm sorry for the trouble here. It sounds like you were contacted by a "lead generator". This person, if they are indeed working for us, would have been making a routine call to find out what equipment your office uses. Lead generators do not make any sales calls whatsoever, they only gather data. The information would be stored for our records. In addition to this, they will generally ask who is charge of ordering supplies, or who is over, the department where they've called. A trained sales representative will call back at a later time or date to make a cartridge offer once pricing and stock have been outlined for your equipment.   -As an aside, I am not sure in reading your story where you were "lied" to. If you think you may have been lied to, please provide the telephone number they would have dialed, in addition to the date of the call. I will pull the recordings and have them terminated if need be. Again though, it just appears to be a routine call.

To the best of your knowledge, is Dynatek Solutions still at 3170 East Sunshine Street, Springfield, Missouri 65804?  They now list their telephone number as 877 254-5168.  John Tanner is a principal of their company, not the most pleasant person to deal with.  They called one of our retail locations.  We are disputing their toner shipment.  We want to confirm their address,in order to send it back their product.  Mr. Tanner declined to give me their address.  

7/2/10

John Turner is a bald-faced liar.  Nobody believes the garbage that comes out of his mouth, not even John Turner himself.

Dynatek Solutions tried to pull the same scam on our small company.  

Anybody that gets a call or invoice from these guys should immediately hang up and notify their state's department of consumer protection.

Honest Person;

Why did you call yourself Honest Person? How ironic. I don't even care anymore if you people believe what I'm saying. It's the truth, and there isn't much I can do to change how people think of us. Feel free to notify your department of consumer protection, it's happened dozens of times before. They send us a letter asking what we're up to, we tell them, they request proof, we send it, then they go away. Every time. Clearly because we're still here calling you. We will continue to do so. We are a telemarketing company. As I've stated, the only thing that may have some semblance of truth is the complaints on pricing. We simply don't know what you normally pay, or what yield of cartridge you normally order. We therefore call with our own list pricing, and sell the highest yield cartridge we can. Because consumer's are apparently not fully informed of things, nor do they care to check around before ordering, we get people like you Honest Person. If we really did all the junk these people are complaining about, we'd be out of business. There are a hundred toner scams out there, and that just really makes us look bad. We sell toner over the phone, and people don't always pay attention to what is going on. We call them back to insure they do know what is going on, then and only then do we ship anything. What kind of scam calls people twice? Get out of here with your lies Honest Person. You have no evidence to offer, just an angry opinion.

John Turner

seriously just keep the toner, and tell them to [***].... how are they going to get money from you unless you give it to them....you would have several affidavits by several people in your organization against what? one deceiving telephone call.  What is he threatening that he has someone on record ordering.... tell him to prove it, if he is out of state he will most likely have to come to you to get the money, and I am sure there is a hella bad BBB record... call you attorney general, and if it is cross state lines call the FBI for telemarketing scams.  Me?  I would have him ship the boatload, and then let it sit in my office untouched while he tries to collect, only to end up paying me for wasting my time, and I would still keep all the crap toner

Angry Opinion,

    This is a perfect example of why I have grown to both love and hate the internet...anyone can say anything and get away with it. I think there is a good reason you are remaining anonymous. Suits for defamation are very expensive.

     I certainly hope that nobody here takes your advice. You have no idea how many times over the last several years we've had people with that mindset. It's never the person that ordered the supplies either...it's their boss or purchasing staff that assume we must have conned somebody, simply because they won't do their homework. They say "let's just keep their stuff, that's what they get"  (which is what I would probably do as well to a real toner scammer. I would just do my research first)  -Then low and behold when they are served by their sheriff with a subpoena for them to appear in Greene County, Missouri for a lawsuit, the tune quickly changes. Then they are all ears. Our attorney explains exactly what our business practice is to their attorney. Then their attorney recommends they settle. It's very simple. If you get merchandise from us, someone ordered it. If they weren't supposed to, okay. Take that approach. Don't assume we randomly shipped it to you and that you can keep it. You will not like the outcome. Be professional and contact us directly if there are legitimate concerns. If you steal from us, it is obvious what we'll do. The same thing you would do...

Also, please check your facts before writing them down...it will help people respect what you say. We have a really good BBB record. Especially considering we are a telemarketing company. They grade you with letters ranging from A+ to F. We have a B+. I've personally spoken to the Director of our local Better Business Bureau, Ms. Judy Mills because she wanted to know what we exactly do. The only reason we don't have an A is because the system they use is fully automated, based on algorithms relative to the size of the company vs how many complaints they have over a given period of time, the nature of the complaints, and numerous other criteria. The fact that our complaints are resolved in our favor every time doesn't affect the rating. That doesn't really make sense, but I can't change the BBB. Besides, we're happy with a B+!

You will also notice that there has never been a complaint that we lost on. We have even had the BBB request our recordings. We happily sent them. However here on 800notes.com there is no mediator. Nobody to take both sides of the story and evaluate for truth. The real problem are the people writing things that are untrue because they don't care enough to actually investigate the issue at hand. If they did, they would see very distinct differences between our business model, and that of a "toner scam". If we were really scamming people we wouldn't be in business. It's clear we aren't hiding. I'm on here posting replies aren't I? Our number and address is all over your paperwork with the order isn't it? We have a federal tax ID number and business license, don't we?

We are a bonded telemarketing company. 11 states require telemarketers to get bonded. If you aren't familiar with that, in order to be bonded and licensed, they require copies of our sales pitch, private information on each of our registered sales personnel, and they charge us large amounts of money each year for each sales person we have (up to $150.00 per person). No scam can say that they are licensed or bonded. It's not possible. We had to provide all sorts of information in order to obtain what we now have. Scams I'm sure don't care at all about following state requirements, because they are already breaking numerous other laws, like the FTC's Telemarketing Sales Rule. We adhere to all laws and regulations, and that is why we are open today. I don't know how that doesn't make sense to the people on this site. Do you think your state would allow us to register we were doing the things you say we are? This goes beyond a customer service director and angry people in a forum. You don't have to take my word for it. You can validate it yourself.  

      Over recent years websites like this have developed, allowing people to band together and spew nonsense, unchecked and unfiltered. The BBB and AG and FTC have made it very simple to file a complaint with the click of a button. People get angry for whatever reason, whether it's that they think we scammed them because they assume we're like any other company that calls to sell toner, or whether they simply want to cause us a "headache" for not letting them get away with making stuff up to get out of their bills, and they file complaints. It's annoying, but I can assure you that you aren't affecting any of our revenue, or our reputation with those agencies. People will always buy toner from us because they need it, and we provide it. Sorry if we've pitched somebody that you consider unauthorized to make a purchase. Make them aware of their authorization level when you train them. Matter of fact, I'll bet (and this IS just speculation) that each person on here that gets the spiel that we called and lied to get the sale, or shipped unsolicited, is dealing with an unauthorized employee who is afraid of getting in trouble for ordering something they just shouldn't have ordered. Since there are a ton of office supply scams, they are believed by their superiors. Then it is somehow our job to justify and prove our innocence. Then when we do, businesses sometimes even get more angry that they ARE liable for their employees' actions.

Ultimately "Angry Opinion", you are just inciting more difficulty for others when you do things like this. What if they believe you (though I'm not sure they would given the inconsistency of your article), and they end up getting sued for theft? Or they get their information charged off to a 3rd party debt collector. Your words could very well hurt businesses all across the country. -How many complaints do you see from people that have called to work something out, and that we simply refused to work with them? None! These are all complaints from people who feel they are so correct in their own line of thinking that they haven't even called to try and work out their disputes with us. How silly!

Take care,

John Turner
Director of Customer Relations
DynaTek Solutions, Inc

NO John Turner works at:
1335 E Bradford Parkway
Springfield, MO.

Fake name.His real name is Jeff!

The company also goes by a new name now it is:
INTRATEK (was Dynatek Solutions)
They change company names at least 3 times a year.

Anon,

I'm not really sure where you are coming from with what you have stated... Jeff works in our accounting department, not customer service. Furthermore, you must not know me personally. IntraTek is a DBA that we've had for quite awhile now, and it's certainly not a secret. We do not "change" names 3 times per year. The DBA's that we DO have are simply divisions that carry out different tasks (lead generation, sales (incoming/outgoing), retention, etc. I again am not sure what the intent of your post is, but putting an address and some incorrect information up on the internet doesn't seem to be helpful to anyone..

Thanks,

John Turner

Jeff Sneed, aka "John Turner"

The gig is up...Your only making things much worse for yourself.
Accounting department?-I have been to your location-50 people work there....MAX!
And no I don't know you personally John...Because John Turner is a FAKE name.
The information I posted was/is in NO way incorrect.
Divisions?Oh you...
IntraTek IS a new name that everyone is using on the phones there now.
And is a NEW D.B.A.-I checked with the sate.
What I post is helpful to everyone!
Calling my info here incorrect is like calling the people at Computing Edge and Amanda (Davis/Shanks) a liar.

John Turner is Brad Baker is Zack Martin...three different names, all the SAME VOICE. All working in different "capacities". Maybe he figures that if I didn't like John Turner, maybe Brad Baker can convince me that what they do is ethical....oh wait, now Zack Martin is going to try to convince me. Does he really think I'm that stupid? The phantom name changes of the same person are evidence enough that this firm is dishonest and unethical. I guess I'm too idealistic in expecting others to run their businesses as honestly as poosible. (as I always do). What was that golden rule thing I learned as a child???

Zack Martin?-I had a really good lead John Tuner was/is Jeff Sneed....
But,could be...The king pin there is Rick (Richard) Morsovillo.
Over the 'sales floor' is Felicia Breci (Grinder)
Zack Martin works collections and does [***] work at the warehouse.


I heard the FBI now has a house on East  MEADOWMERE Place just to keep an eye on Jeff-Any truth to this?

The weak-link on the sales floor is Kendall Lewis!

Anon,

You sure are confusing...I'm Zack. I'm 22. I help out with general duties in the office, whether that be shipping/receiving, collections, some customer service, etc. I am also well versed in contract law and am studying for a paralegal certification. I like walks on the beach..the white sands of Destin, Florida are quite nice...and??

I have an alias I use depending on what specific duty I'm carrying out, that way I can keep my jobs and tasks separate. The use of an alias is both legal, and is a common practice in telemarketing companies. The only laws against it are in a handful of states, and they only apply to telephonic salespersons..I suppose you want us to believe "Anon" is YOUR real name?

What is it that you are trying to accomplish here with your rants? You are saying things like "the gig is up", yet you list no useful information about this "gig"....Then you go on to try and tie Amanda and Computing Edge together? Nobody gets that connection. Computing Edge is no longer in business and we haven't dealt with them for 7+ years..they were just an IT company.. Why are you randomly posting some of our names? What does that have to do with anything? It's no secret!  

..And the FBI??!!!! Seriously???!!!!  Let them camp out there and watch us. They are going to be awfully bored...Extreeeemely unlikely they are renting a house across town to watch us, but It's not like it would be the first time we've been investigated..All telemarketing companies get investigated because of complaints like the ones listed in this forum. Obviously we aren't doing anything wrong here as we are still in business! -Just seems to me like you are disgruntled and angry that you can't do anything to us...perhaps an ex employee fired for selling drugs, or some sort of old supplier that wishes they could do business with us again but can't compete? Who knows, who cares.

Again, I bet you are just trying to cause a ruckus here by saying things like "The weak-link on the sales floor is Kendall Lewis!"  -she is good at her job. We don't know what you mean by weak link...

Perhaps you should stop by and speak with us if you have some sort of problem with our company...posting behind some anonymous identity online is just weird. You aren't helping customers or yourself, or us. -John said it pretty well. We sell toner, sometimes it's more expensive than what you normally pay, sometimes it is cheaper. Doesn't matter because we quote prices several times to the customer. We also sometimes sell to people who don't have permission to buy from new vendors. Doesn't matter because we ask them every time "are you authorized to make this purchase" and we only ship/bill if they say they are. Then they deny ordering when their boss comes down on them. Or they were confused or something. Either way, we take returns for a month after they order it if they change their mind. We aren't doing anything out of the ordinary here, so again..we're confused by your posts. The bottom line is that you don't have to like or agree with our business practice to make it legal. It is legal. History has proven it. Our business license, bonds, and state registrations continue to prove it.

Also, to the poster named "LIES LIES LIES", I kind of sound like Brad Baker I guess, but he's older than I am. We are not the same person. Come meet us or have a conference call with the both of us! We don't have the same people call you each time. As a small administrative office, we all chip in on various tasks. Our staff are not very strictly departmentalized. We all do collections from time to time, we all do shipping from time to time, so on and so forth... Big deal..

Upon researching this address, names of individuals involved as principals, and names given to me as representitives of Dynatek, I have found at least 7 different DBA's operating out of this address over the last 9 years, all selling toner/office supplies, and all having BBB ratings of B-, except for one that has an A, and one that has an F. It is quite obvious by reading the complaints on the BBB website that this is the same organization accross all names. Seems to me that they are changing names every time their ranking starts to fall, so that people may be duped into thinking they are a reputable company. How many times has Staples changed their name?...how about Office Max?....They don't...they built their names and their businesses by using traditional methods of marketing, and investing a lot of capitol into their facilities. As a result customers trust that they will be treated fairly, and that if anything goes wrong the company will make it right. These companies stand up for their brands to maintain integrity and respect in the consumer markets. While you go on and on about what you do being legal, it dosen't make it right or ethical. Businesses like yours are the reason our society is so synical and sceptical, and has to watch out for the next abuse on a daily basis. If organizations like yours would go away, people might start trusting their fellow man a bit more. Oh yeah....you mentioned ALL your companies being rated B+??? not true. Also stated not possible to get an A??? not true.

We are a telemarketing company, not a retail chain. The two industries are entirely different, and so are how complaints get filed.  You guys are being so unreasonable about all of this.

First off, we have people on here lying about how we operate, so we get on to lay out exactly how we DO operate. Now we're accused of not being ethical, albeit legal. Where does it end? We are just as ethical as any legitimate telemarketing company. You have no evidence to the contrary. When you have something worthwhile to say, say it. Otherwise you are just adding fuel to this fire that shouldn't exist anyway.

All of our complaints are resolved because customers call in and lie or make up stories to get out of paying their bills. They know real toner scams exist, so they try to pin their actions on us. The BBB sees through this, and that is why we have such good ratings. This forum isn't regulated, so all we can do is try to state rebuttals to all of this nonsense. There is a reason everyone posts with anonymous names.  

Whether we use DBA's or not is irrelevant, and your speculation is just that, speculation. All of this "information" you are finding is public knowledge clearly. Or else you wouldn't' be finding it. You aren't special. You aren't a detective. You are finding information you could simply call in and get from any one of us. What a waste of time and energy. Accept the fact that we may or may not call your business and try to sell you toner or office supplies. Tell your employees not to buy anything over the phone if you want to avoid getting into obligations that you wouldn't or don't approve of. Wasting your time on the internet isn't stopping us from calling and selling merchandise. While you are typing your messages, we are pounding the phones, selling supplies.  Most of those customers get their product at good prices, and pay their bills. 10% or so of you however just don't get it. Most likely because instead of tightening up your purchasing policies you are on 800notes.com and facebook.

Also, we never said it's impossible to get an A rating... clearly one of our divisions has an A rating. I may have said something about telemarketing companies not having A ratings as being commonplace, because it isn't. So we are happy with our B grade. Anytime you work in cold sales, calling hundreds of thousands of people, you are going to get a percentage of people who file complaints, for no reason, for good reason, for fun, etc.

Have a good weekend.

John Turner

Brad Baker is just another fake name.
No one works there with that name...Must be Zack Martin or my guess Jeff.
What this company does is 'legal'...Yes.But,is very shady...And they know this.
This is why they changed the 'sales pitch'  after the FBI raid back in Sept. of 2009.

Ricky,

You mean the Postal Inspector investigation?? The FBI has had zilch to do with us, nor will they ever...That investigation yielded nothing. We were investigated because of complaints they'd received about our business practices over the course of 10 years (much like the complaints on this forum, i.e. "they called, got printer model, then shipped over priced items with no authorization from anyone" -yeah right!), and they needed to make sure that what we were doing is legal, and of course it is. As stated previously, ANY long term telemarketing facility undergoes an investigation. Or a few of them for that matter. (It all goes back to how real scams influence public perception of telemarketing, but that is another story for another time)- This is because of the nature of the industry. Look at Wyndham, Grand Crown, etc..it doesn't matter if you are selling vacations or toner..We call hundreds of thousands of people and businesses. Sheer volume alone will cause us to receive complaints. Over long periods of time, and the ease of internet access, complaints pile up on top of each other. Investigations then take place to find out if the "complaints" can be validated. If they are, legal action is taken against said corporation. Since we are clearly still doing business, it should show the educated researcher that the complaints are invalid. However, because the intent is to get out of obligations made by "unauthorized" employees, business owners and purchasing directors will file complaints anyway, despite the evidence to the contrary. This is fueled by the fact that there are hundreds of fly by night toner scams out there shucking invoices to companies without ever even calling, or delivering product. We don't deny that toner scams exist, but if you read (or listen to) our actual sales pitch, you will find that there is no way it can be misconstrued as "deceptive". Or "unethical". Or "Shady"!  

How is this going to end? Are you going to keep posting things that bear no relevance? I am happy to keep posting replies that invalidate what you say, but this cycle seems to be a waste of everybody's time and energy. I started posting here because the general public seemed to think it a fitting forum for complaints. I want to address complaints. Posting nonsensical information is completely juvenile. If you have an issue with something relative to our company, or it's affiliates, please let us know. We would like to take care of it.

That is all.


John Turner
Director of Customer Relations
Legal Advisory Liaison
DynaTek Solutions, Inc

Why don't you tell us your real name 'John Turner'

Perhaps because it IS John Turner and the people posting are just as wrong on that particular issue as they are on other topics? Even if I were using an alias, it's entirely irrelevant. Entirely. -Why don't you tell us YOUR real name, Ricky? That's the real question here. Why don't you stop by the office for a chat like an adult if you have some sort of problem with our company rather than posting behind a veil of anonymity online? This is really just becoming sad.

Ricky IS my real name.Rick Williams.
NO John Turner works there-So,how would I talk to you?
Give me your real name.
to quote 'Anon' the gig is up.
The fact that you all use many fake names is NOT irrelevant.
This shows how shady your company is.
 
 So,when I come into your office (it's about 5 hours from me) and ask 'Amanda Jones' if 'John Turner' is in who will I see?
Jeff,Rick or Zack.
Can't be Rick as he is out of town. ;)

Ricky,

The fact that you think the use of aliases in any way denotes "shadiness", shows quite clearly your level of eduction on such topics. I don't mean to insult you, but hundreds of major corporations allow their employees to use aliases in the workplace. Credit card companies, almost all customer service departments for sizable firms (phone service providers, dish or cable providers), and last but not least, telemarketing companies.

In any case, to respond to your question of stopping in for a chat; Come on by! I assume you already know our hours of operation! We'll all be available to talk with you hopefully. 5 hours? Where do you hail from, friend?

John