800-736-2107

Call from Indiana University Hospital in Indianapolis. Customer service person called to update the info they have on file for me.

MedAssist, Inc. called me about a recent hospital visit to inquire if it was a "cash visit."  I presented an insurance card at the time of admittance. The call was very suspicious.  I returned the call to give insurance card information and talked to Debbie.  She seemed put-off and hung up when I asked the address of MedAssist, which I found by Internet search engine.

Thought I caught the call on time, but it went to voicemail. Was obviously a recorded message (male voice) with another voice (female - sounded like a machine) adding my name. Said "not a sales call" and "not a marketing call" but it did not give any indication as to what is was about. It told me to call this toll free number to retrieve my message with a reference number and it also gave an extention. Said to call M-F 8-5:30.
No decent business would not identify themself and just say to call them back.
I'm not calling.
Also, I noticed the other 2 comments on this number, and I don't have any medical issues that I should be getting calls on. Nor have I done any business with IU or know what MedAssist even is.

same as above but they called three times. I googled the number and it came up Med Assist.

Plus a letter came two days after the last call from Budget/US offering me two tickets... asking me to call 800-241-0658 as printed on the letter.

Same scam or new one????

Same as before but this time they said the message was for my infant! She's not had anything - including medical - that should be getting a phone call.
Again left a reference number and an extention to call.
Still irritated with this, especially since I have Vonage and don't get any other unidentified calls.

Yeah I got one too but I did not get to it in time.  I think somebody sold my phone number so now I get all kinds of spam calls.

At least 3 calls identify message is for me and keep playing. They offer no representation of WHO or WHAT THEY ARE. They want user to press "0" and only during their business hours - NO BUSINESS OR ENTITY IS IDENTIFIED - Like others (above) I will not answer this call. Honest businesses identify themself. My opinion is this is a "cold" call to "warm" call converter, and unsolicited in any form. They may be selling condos or cream corn. I recently made an emergency room trip. If this is those people, they should not fear identification. Thus, just hang up these guys.

MEDASSIST, Inc.
1607 E. Big Beaver, Suite 350 Troy, MI 48083
248/989-4200
Fax: 248/989-4201
www.medassist1.com

From their website:

"Advomas is the oldest Michigan firm assisting hospitals with securing a payer source for uninsured patients. We not only go after coverage through Medicaid and the other discounted government plans but we also specialize in finding other sources which pay the hospital more. We are so good at this that when we receive a case for Medicaid, we find another source about 10% of the time".

I recently had a ambulance ride & a 5 hour stay in the emergency room. They did do their darn best to keep me in the hospital past midnight and gave me oxygen and test I'm sure I don't know yet about and didn't need.

I ambulance ride was $765 and it took them more than 30 minutes to get there.

I'm holding me breath on the short ER stay...

The problem, an accidental aspirin overdose (Don't try it!). I told them the dosage of aspirin (11) but they still threw the kitchen sink at me. In fact a doctor never saw me, until 2 hours in for 5 seconds. I bet they wouldn't have had they known I was uninsured.

I am uninsured and after this experience I may have to flee the country to avoid a life of miserable servitude and poverty, all to boost the egos of some corpulent fat cats (who are no doubt sneeringly bragging to each other in their private clubs about how they gave more to 'charity' to their absent collegues).

My recorded voice was also a recorded male voice clearly meant to be threatening. My name was said by a computerized female voice in a manner clearly meant to diminish me relative to the 'corporate' male voice.

nice girl, Latosha,  called with hospital bill question. returned call, everyone pleasant, a messed up mammogram bill from 07. they say CHA ins Co. said I was not a client after several calls. I Found the old insurance card and and gave them the policy numbers. With both me and Latosha on the line, she called CHA, and this time they said I did have coverage during the time frame in question. She can now bill them for it.
So it all seemed to be a valid call for a valid reason.

I received 3 calls or my voicemail did. I am glad for that. No reason given for call. Just said to call this number. I don't know of any medical bills that should have been turned over to a collector. Very suspicious!! Hang up! I am not giving any information over phone to anyone that won't identify thereself.

Firstsource Advantage, LLC - a really nasty debt collection agency has the number 800-736-2107 as their contact number.  Another contact number for Firstsource Advantage, LLC is 716-564-4400.  Do not waste your time talking to them. They will lie, cheat and do whatever they can to harass you.

First source helps uninsured people apply for state sponsored health insurance to help get your billed paid. TRYING TO HELP!!!! And yes there are people who do light collections i.e. payment plans.

I worked for MedAssist for 3 years and I loved my job!!!!!   All they do is try to help you pay for medical expenses.  They help the patient and the hospital.  Most deal in state funded programs such as Medicaid, Medicare supplement Medicaid, & Social Security Disability.  Also, MedAssist provides medical loans and some deal with private insurance companies.  Sometimes when a person enters the hospital it is in an emergency situation and all of the insurance information is not entered into the system correctly or the hospital misses information for billing processes.  MedAssist simply screens patients for eligibility for state and federally funded programs, or if the patient has insurance they will re-direct the information to the billing department to take the information and bill the insurance company.  Sometimes the hospital billing department will catch their mistakes and MedAssist may have called you before the mistake was caught!!!  The job does keep the representative busy all day (large case load) as you can image the number of patients seen at the hospital everyday (Many with no insurance and no way to pay).   MedAssist helps patients find funding to pay the medical expenses.  

They are helpers not criminals!!!---Do Research before you complain!!!!!

I worked for MedAssist as a manager for a long time, and while their main focus is screening for potential eligibility, they can be aggressive, especially if the hospital bill is quite high. They basically contract with local hospitals to screen non insurance patients for potential medicaid, medicare, and various programs. What the previous poster did not say is, if you are eligible, expect them to call at LEAST every week until you have been approved with program they are trying to get you on. They will also be calling your work place and they will be calling the program in which you have applied for to check on your status.

We do screenings for social service programs and disability then help the patient from application through apporval at no cost to the patient.  I have NEVER called a patient at work and will not do so.

Yea, a totally legit company....NOT!!
I worked at the DCF Call Center a few years ago and this company is full of crooks! We were responding to their inquiries and tracked their hospital bills. My co-workers and supervisor did some research on some of their applications, and they were entirely fraudulent!

They were not including people (fathers and mothers) in their applications so that their income wouldn't be counted, and therefore making the client eligible for Medicaid. When we could call the clients, they would have no idea what we were talking about...and weren't even aware that applications had been filed!

Be careful with this company.

I would like to take this opportunity to apologize for any unpleasant interactions some posters may have experienced. Firstsource Solutions USA, LLC, formerly known as MedAssist, Incorporated (“Firstsource”), was founded on a mission to help patients while treating them with compassion, dignity and respect.

For more than 20 years, Firstsource has helped uninsured and underinsured patients through the often difficult and confusing process of applying for assistance. This is a free service to patients and/or their families as a courtesy of our hospital clients. Through our MedAssist® eligibility services program, we screen patients at the hospital and over the telephone to determine if they may qualify for medical coverage and possible cash assistance through federal, state and local programs.

Firstsource has a proven track record, having helped thousands of patients and their families.  

Firstsource’s culture of ethical conduct, as well as our respect for the patient’s right of privacy, is part of our philosophy and training for all staff. Firstsource holds all employees to the highest of these standards and monitors employees to ensure their compliance with all federal, state and local laws. Due to some of these laws, including the Health Insurance Portability and Accountability Act or HIPAA, we are obligated to safeguard your private information and therefore, we may not leave a voice message detailing actual hospital and medical information.  

Lastly, Firstsource is keenly aware of how important your private information is to you so you can feel confident and be assured that Firstsource does not sell your information to any third-parties.  

If you feel you have been contacted by mistake, experienced an unpleasant call or have any other compliance concern, please feel free to contact me directly at laura.kinder@na.firstsource.com or the address below.

I look forward to hearing from you.

Thank you,
Laura W. Kinder, Compliance Officer
Firstsource Solutions USA, LLC
1661 Lyndon Farm Court
Louisville, Kentucky 40223

THE ARE A COLLECTION AGENCY IN DISGUISE.
THEY PRETEND TO HELP YOU SIGN UP FOR FREE ASSISTANCE.
THEY COLLECT INFORMATION FROM UNSUSPECTING TRUSTING PEOPLE THEN
USE THE INFORMATION AGAINST YOU.
I AM IN THE PROCESS OF REPORTING THEM TO MY STATE [ TENNESSEE ] COMMERCE AND INSURANCE BOARD FOR FRAUD. I HAVE DID SOME RESEARCH ON FIRSTSOURCE AND IT'S A COLLECTION AGENCY FOR SURE. THEY ASSUME SINCE YOUR A CASH PATIENT YOUR GOING TO NO PAY YOUR BILL.

THE MAN AT THE STATE OF TENNESSEE COMMERCE AND INSURANCE TOLD ME FIRSTSOURCE IS BREAKING BOTH STATE AND FEDERAL LAW.
SINCE THEIR A COLLECTION AGENCY THEY ARE REQUIRED TO PUT A DISCLAIMER ON EACH AND EVERY LETTER THEY SEND SOMEONE.
NO SUCH DISCLAIMER IS ON ANY OF THE LETTERS THAT CAME TO ME FROM FIRSTSOURCE.

---->>>  BEWARE  <-----

p.s.

MED ASSIST IS A COMPANY JUST LIKE FIRSTSOURCE.

THEIR DECEPTIVE AND AFTER YOUR INFORMATION TO USE AGAINST YOU.
THEY CLAIM THEY WILL ASSIST YOU IN APPLYING FOR GOVT. AID SUCH AS S.S.I.
WELL, DOES ANYONE HERE BELIEVE THE HOSPITAL WILL WAIT 5 TO 7 YEARS FOR THE
APPEALS PROCESS TO RUN THRU UNTIL YOU GET APPROVED FOR S.S.I.
IN ORDER TO PAY THE BILL.
I READ ON ONE SITE WHERE A COMPANY EMPLOYEE CAME INTO A MANS ROOM AT THE HOSPITAL. THE MAN WAS MEDICATED AND HALF A SLEEP. THEY DEMANDED HIS BIRTH
CERTIFICATE. THE MANS SISTER WAS THERE VISITING HIM. THEY DEMANDED THAT HIS SISTER
SIGN A PAPER AGREEING TO PAY THE HOSPITAL BILL IF HER BROTHER COULD'NT.
ALSO, THE FORMS THEY SEND OUT IN THE MAIL WANT YOU TO SIGN A STATEMENT THAT
YOU WAIVE YOUR  H.I.P.P.A. MEDICAL PRIVACY RIGHTS. SAYING YOUR PERSONAL MEDICAL RECORDS WILL NO LONGER BE PROTECTED BY LAW. SAYING THEY CAN DO WHATEVER THEY WANT WITH YOUR MEDICAL RECORDS. RE-RELEASE THEM TO ANYONE OR ANYWAY
THEY WANT.


BEWARE