800-982-1678

PRETENDED TO WORK FOR COMCAST. SAID THERE WAS A PROBLEM WITH MY COMPUTER ASK TO AXCERSS IT. THEN TOOK OVER HACKED ME AND DEMANDED MONEY TO GIVE COMPUTER CONTROL BACK. HAD TO SHUT DOWN COMPUTER RUN TO BANK CANCELL EVERYTING AND GO TO GEEK SQUAD.
tHEN i KEPT RECIEVING PHONE CALLS FROM (302) 397-0107 DEMANDING MONEY TO FIX MY COMPUTER. EVEN AFTER I DROPED IT OFF AT GEEK SQUAD. THEY CHANGED PASSWORDS AND TRIED TO MAKE PURCHASES IN VIRGINIA BEACH VIRGINIA.

tHE ORIGINAL # THAT CONTACTED ME WAS 1-800-982-1678

this number is a scAm group they run askrighthelp.net/router-support.html and spam their number all over the internet they trick people into allowing them to access their computer remotely then infect malware and steal their bank accounts credit cards etc their low tech indian scammers and hackers avoid them at all costs

I called them for help. They got into my computer, looked thru my photos, talked to me inappropriately, and tried to tell me there was something wrong with my computer..now I have to take my computer somewhere to clean it out. Ugh so frustrated and just freaked out!!!!

Were you able to get your computer fixed?

Did you get your computer fixed? Same thing happened to me tonight..guy talked really inappropriately and looked thru my photos and everything...I'm so freaked out.

The only persons who should be touching your computer is you, your manufacturer, Real Windows support that you have called and/or maybe a real live tech you see face to face!  Find a reputable tech near you you can see face to face.

http://www.ftc.gov/news-events/press-releases ... rt-refund-scams
http://consumerist.com/2014/01/03/that-guy-on ... ably-a-scammer/
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.ftc.gov/opa/2012/10/pecon.shtm
http://www.scamwatch.gov.au/content/index.phtml/itemId/989316
http://www.net-security.org/secworld.php?id=13376

Be sure and change any and all passwords, also if you kept any other info on your computer such as banking info, contact your banks and place fraud alerts on everything, including your credit report.

This number is a spam! I work for windstream and I had someone call me crying because she contacted these people and stole money from her saying they found the problem and they would fix it if you ask for a supervisor they will hang up on you. I just dont want anyone else to go through what she did!

Called 1-800-892-1678 believing it was comcast support.   Remote access to my computer using LogMEIN remote Support..  Unsure of damage at this time have put fraud alerts on all accounts, changed IP address and completely wiped my computer.  Very concerned with future identity theft issues.  UGH, I feel so STUPID for allowing this to happen.  

We googled Verizon Wireless' customer service number, and this is the number that came up.  They pretended to be Verizon Wireless and when we inquired about why our bill was so high they "looked into it" and came back to tell us that our newest bill was over $500.  They claimed that our account had been accessed by someone in Malaysia as well as Nigeria.  They asked if they could access our computer so that they could show us the information that they had on there screen.  After that they tried to get us to go to a 3rd party, Right Tech Support, when we declined they claimed how urgent it was that we get protected and how much money it was going to cost us if we didn't.  We still declined and when we got off the phone with them, My wife's computer started to automatically shut down and reboot.  We stopped it by pulling out the battery and then took it straight to Best Buy to get wiped off.

After we got off the phone with them, I researched Right Tech Support and found no such company.  I also googled this number and found this website.

The number that we called for Verizon Wireless Customer Service was 1-800-982-1678.

Also, I have reported it to the FBI.

>>  We stopped it by pulling out the battery and then took it straight to Best Buy to get wiped off. <<

Rather drastic, but I guess that is one solution.

Here is what probably happened, even during the few minutes they were "looking at" your computer:
They probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised the ID
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything
5.  Inform your bank and credit card companies
6.  Sign up for credit monitoring, and check the status frequently
7.  You may have to bring the computer to a local repair shop, and tell them the story.
8.  Tell friends what happened, so they can be aware of strange emails from you
9.  Plug in the computer only AFTER all the above have been done
10.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and chance your online account passwords RIGHT NOW.

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts_rev.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people to tell them their computers need fixing!
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml

Remember to return here, to 800notes.com, after you look at any of the information at the above sites, either to post more information, or to let us know you avoided the scam or fixed the computer correctly.

Tv was strobing info last eve,googled charter communications # and this # came up 1st.  Strange foreign India screeching hold music & hardly understood the girl, so she got the "supervisor" he was more the same foreign type voice but I could understand him.  I asked him to stop my signal & reboot it and he explained that he could not without going thru my charter id # on charter computer service.  Big red flag but I am an idiot so I worked with him thru my comp. & after a time he wanted $229 , me angry but still stupid so he then says another comp. Company will fix for #129.  I say I will call my son who will remotely fix my comp himself, that I don't have any money for him & he hangs up on me. Cancelled all running crap he left on but left my comp on all note.  Now off til son fixes it but all security was compromised.  Called another charter # to fix tv & it took 2 min.  Now reporting this # today to charter & police & resetting all passwords & my life!!!!  Scam alert for sure!!!!!!!!!!!!!!!

Pretended to be Charter. The first guy I talked to acted like he was having trouble finding my account. When he did, he said all I'd have to pay was 129 to get my service back so I was happy lol. Well he transferred me to some guy who was on a completely different issue. Said something about my service being hacked and that I would have a tech come out. Im thinking "What the hell is he talking about?". Could barely understand him from the start. He then asked for my card number. I told him I wanted to pay with a money order. He said I couldn't. He asked once more for my care number and I asked why I couldn't go to the closest office and make the payment. He hung up on me... Can't believe people actually do this crap!

Me too

I thought I was calling charter to fix a no signal problem.  I instead was calling these thieves who hoodwinked me into thinking it was an internet issue and that people were illegally access my IP address and he needed to get onto my computer to show me.. I feel so dumb for allowing these low life Indians to steal all of my information! They need to be stopped, is there a place to report this?

I called thinking that they were a Cox online support for my TV.  Once I logged online and handed over control thru logmein , I was suspect because his name was Steve and his accent didn't fit.  We didn't get to him asking for $$, but I had a feeling it was coming.   He ran a program and  showed me that there was a foreign attackers, and I realized that it was happening real time, due to the date stamp of the programs.  When i told him that I would have my company IT people fix it, he said that they would be unable.  That's when I ended the conversation, hung up and logged off, feeling a bit violated.  He was so professional, and had all the comments that I've heard when calling in for IT support.

Because this happened late at nite, and I was FREAKED out - I logged back in , uninstalled the logmein app in the control panel under programs and features. I also opened up a web browser went to google and google malewarebytes -  don't click on the first couple links but look for the one that says it's from malewarebytes.org download the free version and run it and you are safe to delete anything it finds.  I did change passwords to banks , etc., and so far - All is well and good.  I'm still feeling like an idiot and exhausted from no sleep last nite!

>> I logged online and handed over control thru logmein <<

Since the scammers accessed your computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised the ID
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything
5.  Inform your bank and credit card companies
6.  Sign up for credit monitoring, and check the status frequently
7.  You may have to bring the computer to a local repair shop, and tell them the story.
8.  Tell friends what happened, so they can be aware of strange emails from you
9.  Plug in the computer only AFTER all the above have been done
10.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and chance your online account passwords RIGHT NOW.

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts_rev.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people to tell them their computers need fixing!
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

Remember to return here, to 800notes.com, after you look at any of the information at the above sites, either to post more information, or to let us know you avoided the scam or fixed the computer correctly.

The same thing just happened to me.  I am so scared and not sure what to do

IT IS A BIG SCAM.  A FOR ING HACKER!