800-986-9456

identified himself as steven wilson.....   returned call, he answered.....  definite scammer

Pop-up anti-virus reseller scam. Baits the elderly into calling a phone# displayed on a pop-up that makes alarm noises telling them that their computer is under attack. Charges them via credit card $300USD to "fix the problem", while giving him remote access. The victims are then instructed to let the scammer log into their email and send on their behalf an email waiving their right to dispute the charge. The charge is made to "NEURO MARKETING INC". I don't understand how this is legal.

It's not. Scammers just don't care

This is NOT Microsoft or their so-called 5 star tech provider. These scammers are in India and trigger you to call them, when you see a fake computer pop-up and loud alarm. They remote into your machine to install malware, etc, telling you you've been hacked. Their "service" also includes all of your devices (TV, iPod, mobile phone, etc.) With the software they install on your machine and connect to your other devices, they can see every site your visit, every keystroke, all of your passwords (bank, credit cards, etc.), your mobile phone texts, your contact list, and they can even wipe your phone clean anytime they want. The check they write for you out of your bank account will be made out to Neuro Marketing Inc.

Even though you think you payed for lifetime tech support, they will call you at some point in the future to do the next scam. They will tell you they are closing down and want to refund your money. They again remote into your computer and tell you to connect to your bank account. Once you've opened your account for them to see, they will throw up a copy of it over top of your account, so you can't see the real account. This copy will show that they have "accidentally" transferred too much money to you. It will be thousands of dollars. They will make you transfer the overage back to them. You never had it in the first place, so you've just given them "your money".

Yeah, they also identify themselves as: Jacob Hall, Tom Benz, Steven Wilson, and Roger Steward. All have an Indian accent. That should be enough to raise the red flag.

i think i've been scammed.  What do i do?  i gave them remote access and they did something to my computer. how do i fix this

Cris, I just got off chat with McAfee. If you have a McAfee subscription, they will remote in and remove the malware for free. Go to support.mcafee.com. Click Contact Support, then Technical Assistance, then choose your device (PC, mobile, etc.), then Chat. Tell them what happened and they will help you.

So what happens if they don't have McAfee?  There are a whole lot of other outfits out there selling antivirus/firewall.

Thanks to Slim, another registered poster here and computer whiz:

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

I started to feel uncomfortable then a few days ago after have this on the computer I received a call from them. I asked what my Passkey was and he said I have to call you back. From that point I checked this site now I have McFee but still havenot been able to remove the program

I paid 799.00 to have them work on my computer. For three months they have called and scanned my computer. Now they are asking for 2552.00 to fix the key strokes that are on my Computor.

Same thing just happened to me

"matt" posted here almost a year ago.  Why would he stop back after all of that time?  If you actually had information you would have posted it.

This happen to my 84 yr old mom Thursday evening.  Thankfully she slip an d told my son about the loud alarm.  We were able to freeze all of her funds.  So sad

Happen to us in 6/14/2022. Out $200

The email You send them says you are happy and won’t ask for a refund

Says Florida but In India
These guys are slick

They installed a key logger to steal passwords.

We changed all passwords, removed the viruses,  and got new checking account.

They called backed and offered a refund but we expect they would refund too much and ask us for the difference.

Hi Barbara and everyone who has fallen victim to this scam. It has now happened to me. I am in the process of takiing care of the situation. Now if they in fact installed a logger of some sort,  and malware, then I am going to take care it. I am unable to describe what I have done and what I'm going to do, if in fact they can see all that I am writing even with the stroke of each key on my key board. So after I have completed doing what I have to do I will wirite another review regarding this situation as a warning to every who might fall victim to this scam.

If you won't tell us what you've done, who bother posting at all?