855-790-8386

I got a message on my computer that because my internet provider is Time Warner Cable my computer has been infected and locked.  It said to call Microsoft at 855-790-8386 to have the computer unlocked.  It looks like a scam.

I just got the same message, and the computer was locked up. Had to force quit.

Is this a scam because it popped up on my computer as well...

I also had the same thing and I have charter! I had to end the task!

I got a popup saying it was from microsoft with a verbal message which kept repeating, your personal data is in danger, please call this number for help. Everything froze and I had to shut down manually.  This is obviously a scam since so many others are having a similar experience.

Same here on a corporate computer called my companies tech support it is definitely a scam

This is a scam. Computer locks up and this numbers is shown.

I called the number. "David" who didn't sound like he's from a country that frequents that name. Had me "ctrl r" and wanted me to type in iexplorer www.logmein123.com. I told David, "this sounds like a [***] website." ,because I believe in honesty... He hung up. I have Time Warner and it only happened with Chrome. Explorer works fine.

I got a pop up on my computer with the same message to call Microsoft Support and its not the companies real number. I shut my computer down twice and even disconnected it from the plug and it still pops up and locks my computer. I don't have access to my internet now and I've called my internet company trying to sort things out. DO NOT CALL THE NUMBER THAT POPS UP. ITS A SCAM

Yeah it's as scam but what prevention is necessary.
If infected what's the fix?

With thanks to Slim--registered user here:

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything
5.  Inform your bank and credit card companies
6.  Sign up for credit monitoring, and check the status frequently
7.  You may have to bring the computer to a local repair shop, and tell them the story.
8.  Tell friends what happened, so they can be aware of strange emails from you
9.  Plug in the cables only AFTER all the above have been done
10.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and chance your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts_rev.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites.
Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

Lesson:
If your computer needs fixing, bring it to a local repair shop

Remember to return here, to 800notes.com, after you look at any of the information at the above sites, either to post more information, or to let us know you avoided the scam or fixed the computer correctly.
***
To report the fraud, go here:
http://www.grants.gov/web/grants/support/general-support/grant-fraud.html
Their number is listed , along with an email address, at the top of the page.
Also here:
http://www.consumer.ftc.gov/articles/0113-government-grant-scams

http://www.usa.gov/

To file complaints on Foreign company's and scams:
https://800notes.com/forum/ta-d20d86fdc3e145c/reporting-international-scams
https://www.econsumer.gov/#crnt
eConsumer.gov: Report Your Complaint
E-mail: econsumerwb@ftc.gov

http://www.stopfraud.gov/report.html
http://www.fraud.org/

Said I had adware and to call  855-790-8386  - sounds like scam

This a scam! I called the number and it wants to charge me $250 to unlock my computer! I definitely refused it. But I told them my name and they have my phone number now, which makes me a bit upset.

I had the exact same problem. Late at night, stupid message kept repeating (loudly!) and woke everyone up as I tried to shut down the program. Finally did a manual shut down. What I don't understand is why virus software is not picking this up?

Well, this is a four-week old computer, running two different anti-virus programs so I am at a loss as to how this could have happened. Yes, I got the pop-up, same as all of you.  But I didn't call the number because my gut knew this was a scam. So, is my information compromised? Do I need to do anything?

I had this happen to me and i called the number, they said they needed to access my computer remotely to fix it. i told him to have a good night scammer.

I got the same message but only because I was trying to go to a legitimate website and accidentally left off one letter in the URL. These cyber squatters will buy URLs really close to legitimate sites in hopes that someone will go to their fictitious site and invoke their nuisance popups.  Unfortunately the only way to get out of them is to end your browser from task manager. As long as you're running an up-to-date antivirus and or a good anti-malware, you have nothing to worry about. This is a real problem for households with young kids trying to find things on the internet. They won't tell you if they go to a malicious website.

Beware this is a scam do not belive them

I had the same problem including my manual shutdowns not stopping it. My friend/tech gave me a solution:
Hold down control, then alt, then delete (hold all three); choose (Click) "task manager": highlight/click first chrome.exe entry, click end process. If that doesn't do it, go to the next chrome.exe in task manager and end process (repeat on each chrome.exe until pop-up disappears. Then restart your computer.

The website this number is listed on (Image here: http://removevirusvideo.com/wp-content/uploads/2015/12/16142.jpeg) looks like a seventh grader's first programming project for a Commodore 64 internet compatibility attempt.