855-790-8813

Okay so this pop-up was shown on y laptop and this voice kept saying, "you have contracted a virus" and other stuff, a little window on the right side of the screen popped up and it was saying the same thing. It look kind of legit to be all honest and there was this number 1(855) 750-8813 and the Siri voice told me to call it, like a idiot I did. First there was a lady then randomly there was this dude, I was confused and he was all like "there is a hacker trying to get all your information, do you do banking and shopping on this computer?" I said no, and he was like "well we need to remove the hackers so pay us $150 (give or take)". I knew then that it had to be a lie, all of it, and I hate that I allow them access to my computer.

The only persons who should be touching your computer is you, your manufacturer, Real Windows support that you have called and/or maybe a real live tech you see face to face! And be very very leery of numbers when you look to call the real ones, there are fake websites up. Never call numbers from pop ups either, thats scareware.

https://800notes.com/forum/ta-d51c56311625657 ... ing-put-to-rest

http://arstechnica.com/security/2015/08/my-br ... -lousy-malware/

http://www.ctvnews.ca/sci-tech/experts-warn-o ... ws-10-1.2497682
http://www.sevenforums.com/system-security/289062-csrss-exe-trojan.html
https://en.wikipedia.org/wiki/Client/Server_Runtime_Subsystem
https://support.microsoft.com/en-us/kb/555021

https://800notes.com/forum/ta-b4c6bd59fca00c1 ... rs-with-lawsuit
http://www.ndtv.com/india-news/microsoft-sues ... ort-scam-720575
http://www.zdnet.com/article/microsoft-sues-u ... support-outfit/
http://www.computerworld.com/article/2861459/ ... th-lawsuit.html

https://www.ftc.gov/news-events/press-release ... mmers-took-more
http://www.ftc.gov/news-events/press-releases ... rt-refund-scams
http://consumerist.com/2014/01/03/that-guy-on ... ably-a-scammer/
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.ftc.gov/opa/2012/10/pecon.shtm
http://www.scamwatch.gov.au/content/index.phtml/itemId/989316
http://www.net-security.org/secworld.php?id=13376

https://www.apple.com/legal/more-resources/phishing/

http://www.wikihow.com/Get-Rid-of-a-Fake-Anti-Virus-Program-%28Scareware%29

To file complaints on Foreign company's and scams:
https://800notes.com/forum/ta-d20d86fdc3e145c/reporting-international-scams
https://www.econsumer.gov/#crnt
eConsumer.gov: Report Your Complaint
E-mail: econsumerwb@ftc.gov

Also to Microsoft itself... (see the articles above)

With thanks to Slim--registered user here:

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything
5.  Inform your bank and credit card companies
6.  Sign up for credit monitoring, and check the status frequently
7.  You may have to bring the computer to a local repair shop, and tell them the story.
8.  Tell friends what happened, so they can be aware of strange emails from you
9.  Plug in the cables only AFTER all the above have been done
10.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and chance your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts_rev.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites.
Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

Lesson:
If your computer needs fixing, bring it to a local repair shop

Remember to return here, to 800notes.com, after you look at any of the information at the above sites, either to post more information, or to let us know you avoided the scam or fixed the computer correctly.