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I've have a voicemail from someone claiming to be from "document control services", for so-called Anderson Associates. Mailings concerning a request for mitigation, they say, were sent to me 30 days ago, and which they have "no record of my response. If I don't "reply by close of business today, their office is instructed to move forward."  While the tone of the voicemail sounds professional, it is very much a scam.

I am very much annoyed by such calls. While I can readily ignore them, it doesn't stop the deluge of scammers from flooding my inbox, or the persistent interruptions.

I suspect the lady leaving the message isn't entirely aware that she is working for scammers. She's very well rehearsed and may believe her call center job has assigned legitimate clients to call on their behalf. She's probably told to stick to the script, be professional and sound authentic. Her job does not afford asking questions or doubting the veracity of messages she is told to relay.

Perhaps these call centers should be held accountable, and be required to perform due diligence on their clients. Why would they question a paying client, if not for significant legal and financial consequences? In addition to the FTC and CFPB, shouldn't this activity also fall under the scope of anti-money laundering regulations and the Know Your Customer (KYC) requirements of the Financial Crimes and Enforcement Network (FinCEN).

In some sense I see these bad actors as financial terrorists. And these brokers of purported legal and financial communication as complicit in willful ignorance.

Trust me, she knows that she is breaking the law.  They all do.  There was a video several years back where they snuck inside and filmed them during training, etc.  It was on Inside Edition if I remember correctly.

 The fake process server/location finder extortion SCAM usually consists of the following:

They mention that they have received a Fax document or some sort of complaint and that there is a pending legal matter or action about to filed against you to create the sense of urgency.  They tell you that they are a “process server” and cannot give you the particulars of the case since the file is sealed. This is simply ruse to get you to call another number (often with a made-up case number) where they will ask for money to “make it go away” (this is actually the same place, they work in teams, one pretending to be the server, and the other usually pretends to be a lawyer).  They threaten to serve you at home or at work.  They tell you that if they serve you at work then they will need a supervisor, security, or HR person there as a witness, hoping that will cause you to panic over the alleged embarrassment of being served at work.  They also tell you that you will need two forms of ID.  None of which is true.  Process servers do not ever call ahead so that you can dodge them.  Process servers get paid to serve papers, nothing else.  They certainly are not going to pass up a paycheck by telling you that you can avoid being served, they are not going to give you an extra day or even a few hours to get a “stop order”.  Court documents are time sensitive and must be served within a certain amount of time.  Remember that you can always call the local courthouse to see if there really is a lawsuit that has been filed against you.

  It is incumbent upon them under the law to prove that the debt exists and that you owe it, and (this is the important part) that they have the legal right to collect it.  You are not obligated under the law to prove that you don’t owe or that it is paid.  

Federal law (FDCPA) requires them to send you a letter, email, or text (postmarked in the case of a letter) within 5 days of their first contact that contains their name, physical address, the creditor’s name, and the amount of the alleged debt. Unless they have communicated it to you verbally at the beginning of your conversation.  It also must contain the “mini-Miranda” telling you that it is an attempt to collect a debt and that all information will be used for those purposes.  The one other important thing that this communication must also have in it is that you have a right to dispute the debt within 30 days of receipt of the letter and if you do so, all collection activity must be stopped until the debt is verified.  If and when you get that communication you should immediately send that debt validation letter by certified, return receipt mail.

First, you should make a complaint at this Federal Agency, and while there you should also read up on how debt collection is supposed to work as well as what your rights in this matter are: https://www.consumerfinance.gov/

Also file complaints with the FTC: https://www.ftccomplaintassistant.gov/#crnt&panel1-1

Also file a complaint with your State Attorney General's office.
List of State AG’s offices:   https://800notes.com/faq/attorney-general

Suzanne left a message from Document Control for Anderson Services. She stated that they had mailed me information and I didn't respond. She said it was about mediation and gave me a reference number. If I didn't respond by a certain date they would move forward with the process. I don't have debt so this is a complete scam.

A man called a month ago saying the same thing, mailed info 30 days ago and so on, so I suppose they did not move forward because I got another call from Francis today, saying the exact same script. Also, demanding to be contacted from someone I don’t even know. Hard to sound believable when you are rudely voice mailing the wrong person.

They called about sending out notification of medication 30 days ago. I have not received anything. Then they called my sister looking for me. I called the number then it went blank.

They called my elderly *mother*. How they got her number is a mystery. I'm furious. She is not tech savvy and does not know how to handle these sorts of things. But they repeated all the same document control nonsense as previously reported on this site by others. They never identified themselves as a collection agency, but I suppose at this point they do not care how many laws they are breaking. Eff these guys. I reported it to the BBB, FTC, and Consumer Financial Protection Agency.

You got 2 out three agencies correct.

Received same call as already mentioned. Following up on documents sent 30 days prior. When I told her I didn't receive anything - she said it was mailed to... which is my correct address. She said someone in my county is filing a complaint against me (?). I asked who filed / what type of complaint. Surprise!!!  She didn't know or have access to that information. She said she works in a call center not Anderson and Associates; for further information I need to call Anderson and Associates and gave me the phone and reference numbers. This type of call and “my vehicle warranty is expiring” are irritating and I’m so over them.

I have received the same scammimg message  words for words on August 9 2022..

Same experience, word for word.

I received a vm from from another number stating i needed to call this number stating they were representing a law firm and i needed to call as soon as possible - when i called the given number back i waited on hold and then when they finally answered it said the prson i was trying to reach was not available. So i tried calling the number that showed on the caller id from original call and it is not a good number just made someweird sounds. I believe this  is a scam and they need to be reported

"Madeline" called and left a message. Said they were calling from Document Control Services  for Anderson & Associates. Claimed to be attempting to contact someone who is not me. Claimed they sent a notice 30 days ago. Claimed to be the second attempt at contacting the person. They rattled off a reference number. Said the person needed to call this number to return their call.

She said that if the person they were attempting to reach didn't call them back that day, they'd move forward without their participation.

How they associated that person with me, I don't know. Obviously their target was not going to call them back. Neither am I.

Scam, scam, scam.

This so called company called my husband looking for my brother. Was asked if he could forward the message because my brother hadn't responded to the letter sent out 30 days ago and they needed him to call by the close of business today. Hubby forwarded message to me, I in turn forwarded to my brother. My brother called them and they tried by first saying they spoke to me, rather than saying my husband. My brother also found out from our cousin that they called him also, telling him to forward the message to my brother.
I Google the number and found this thread of information.  I called the company and told them it's a shame they earn a living by trying to scam people...she said they were a legitimate mediation service.  Take your scam somewhere else....you won't be getting anywhere with this fake ass Ref #

I received the same call. Given lifes events as of late I asked a lot of questions and they emailed me a document for settlement. I called the supposed original debtor (17yr old debt) who knew nothing and said was probably a scam. I spoke with another person as Anderson who assured me this was a real debt and collection against it that if I did not pay the 8k settlement i would be looking at 17k or more if it went to court. When asking them to simply provide some kind of information proving this was a debt I owed they pretty much said you will have to go to court for that.

This is a very well rehearsed scam from what I can tell. I suppose I will update yall if I actually do get summoned to my local court house.

Well, if you do get "summoned" you have an excellent and fool proof defense.  They cannot legally sue you in any state.  Period.  But then you can easily sue them for FDCPA violation and make them pay you and your attorney's fees.  I'm not sure why you went to all that trouble when you didn't have to though.

Statute of Limitations by state:   http://www.nolo.com/legal-encyclopedia/statut ... hart-29941.html
https://www.fair-debt-collection.com/sol-by-state.html

Everything else you need to know has already been posted.

Yeah, same script, two different ladies. The first call came from an older lady and she mentioned my name, and my county! I'm guessing she got it from some sort of voter list or something. Anyway, so far they haven't called any of my relatives, but... you know how it is. With Facebook and all that, they can easily get friends and families names, run them in databases, and call them too. I'm past being mad about it. I just figure it's the way the world is going. Less privacy, more lies (the whole world runs on these these days), and more scams. So I focus on what's right in this world. And I try to spread that around. I'm far more concerned with answering the question in Mary Oliver's famous poem, "The Summer Day" that ends with, "Tell me, what is it you plan to do
with your one wild and precious life?" I'm living every precious moment of mine! And not wasting another minute on these calls. Oh, and by the way, the first call I didn't answer came from a Chicago number (312) 260-1452. The second one (this one) came from a Chicago number (312) 973-3879 within a minute from the last one. The first one never bothered to leave a message. The second one had a sweet young girl's voice that said she was "Ashley Garcia." God bless her. Working for a scam operation. I'll pray for her!

Same as all the above. They called my mother trying to reach me. After leaving me a vm saying all the same things as the above mentioned complaints. I continued to call them.  I was so furious. They can't give you any info yet they have called ID . They want you to give them your social and when you refuse any info they say you have been notified and they will move forward. Made me even madder. I continued to call back blasting them.  It is awful.