877-682-1643

A person called  me and led me to believe someone in my company had ordered a toner cartridge from them.  Now I know that they called her first and she gave them my name as a contact.  After we received the toner I tried to get an address for the PO and got an answering machine.  "Bob" left a message that said their email was down and he would fax it to me, but never asked for my fax number. I discovered the toner cartridge normally cost $100 but they charged $619.  When I tried to google their company info I couldn't find anything on them.  All I get is an answering machine when I call either number.  I found a fax in the box from a different company to a completely different company that is legit.  I'd return it, but I don't know what "Bob's" address is.

Arcana Business Solutions aka ABC uses a UPS Store (formerly a Mail Boxes Etc.) as their company headquarters and where they try and get unsuspecting victims to send payment for toner they never ordered which they charge at close to 1000% more than retail.

They use a toll free number as their office line but it is always answered by voicemail never a live person. That number is 877-682-1643


The UPS store they use is located at:
8760 A Research Blvd.
Austin, TX 78758
The phone number for this UPS store is 512-451-7447

Just had the same thing happen. Total scam. I will report them to the Better Business Bureau if I can't get any resolution with them directly.

We have just been affected by this scam as well- don't do it. I have noticed that if you start asking questions that they hang up on you... SCAM

My coworker received a call from Michelle Sanchez around 7:40am two weeks ago.  Michelle wanted my-coworker to give me some information about our Toshiba 2570 copy machine.  This was a SCAM to get the person answering the phone to verify our shipping address.  

Her message was:

The OLD price for the toner for the Toshiba 2570 is $349 per carton.
The NEW price for the toner for the Toshiba 2570 is now $397 per carton.
This increase of pricing was effective since 3/15/09.  Due to their computer systems being down, they weren’t able to notify us until recently.  As a courtesy of not letting us know about the price change, they will be sending a toner to us for the original cost at $349.

We received the toner with a packing slip.  If you try to call the phone number 877-682-1643 you get an answer machine that sounds like someone's home.  

BEWARE OF THIS SCAM

I fell for it. What do I do? How can I send the toner back? Should I just send it to the UPS store?? HELP!

I felt it as well.

What to do?

We also received a call, they convinced a secretary that we ordered our toner cartridges from them.  They shipped the toner and then sent an invoice 30 days later for 601.00. ( usually costs us 129.00)..  Will not return any of our calls.  We're a fortune 500 company, we'll let them pusue this in court.

They got me.  We have a maintenance contract with Xerox that includes toner supplies, but I'm new to the job (less than two months), and Arcana blatantly misrepresented themselves as our suppliers.  I feel like a rube, but they didn't provide conditions of the sale at the time of the call, and they also misrepresented themselves, so they haven't got a leg to stand on.

My first call was to Xerox, and they are aware of this issue.  I haven't finished my follow-up, yet, but Xerox Customer Service first referred me to Silent Witness:  1-800-338-2327.  I filed my report over the phone and faxed all paperwork from Arcana in my possession to them with the report number they provided.  I was then referred to phone another regional Xerox office, but it's after 6:00 PM here now, so I will have to see if they call me back tomorrow.  According to the representative at Silent Witness, Xerox will provide a letter that we can send back to Arcana with the toner cartridge (unopened and unused, thankfully) which is an effective "cease and desist".  We'll see.

The representative at Silent Witness also stated that if collections calls come, we can file a nuisance report with the police, and we can also specify the company as a nuisance with the phone company and block their calls.

I am new at my job as well and proabably received this phone call over a month ago. I got the bill for a $619 toner cartridge! I call the number on the invoice and left a message. Bob Sanchez called me back and told me he would fax me a return label and instructions to UPS it back. He said that the fax would be to me in 24 hrs and did actually get my fax number. Nice on the phone but this is a scam so if anyone calls you about printer cartridges do not give any information and make sure you tell them that you are not interested. If you receive anything from an unknown sender return it immediately. I hope that he actually faxes me the UPS label but THIS IS A SCAM!!! Be careful.

Same toner scam happened with one of our CSR's.
They called her and after getting her name said the order
we placed for toner would be shipped and billed to us and gave the
total amount.  We intercepted the package with UPS's help upon
delivery and refused it as not ordered. I hope this works out.
I plan on filing a complaint with BBB.

Angie called 8/14/09 and spoke to one of our CSR's on the phone.
She said our toner that we ordered would ship and deliver in 5-7
days and the Invoice would be in the box. The price was confirmed
at $439.

These guys are the worst, they called and quoted a very compatative price but when I received the invoice we are being charged $998.00 and $136.00 for shipping. We called and left a message saying we want to pay the invoice, when Bob Sanchez called back he was anything but help full. Never pay for anyting these jokers send you.

Thanks for the useful info. Can I send back the package they sent me to the UPS store in Texas? I don't know where to send it back...what did you do??

If you received the toner, ship it to this address:  Royal Imaging Intl, 8936 Comanche Ave, Chatsworth, CA 91311-6205.  The address listed on their invoices is a UPS store.  SOMEONE needs to stop these guys.

Copier ink scam

Soo I have been trying to contact ABC aka Direct Supply Center aka ARCANA
for about 3weeks to return these B.S toners that cost an arm and leg and yet no response so then after throughly thinking it over I called and gave a false name and someone called me within 10min of calling.

I'm sorry for ANYONE who falls for their scam so here is the return address:

ABC
8936 Comanche Ave
Chattsworth, CA 91311

Has anyone who has returned the toner to the California address ever received a refund?

I too was scammed. Being fairly new on the job, I received the first  call in Aug 09 regarding the toner. The caller represented himself as my copier rep. When they called to confirm the order, I canceled. The "rep" called back to assure me he was our rep. I accepted the offer. We received the toner and of course an invoice for 601.05.I was appalled! The invoice was questioned, but paid.
This morning I received another call from Arcana. They informed me the second and third toner was being shipped. The offer was for each toner to be a special price of $529 ea if purchased in three. I told the caller off and she decided to have the "Customer Service" rep give me a call back. Not hear a peep yet. I hope they call back. I am livid that I was scammed.

Direct Supply called and misrepresented itself to our secretary that they were our copier toner supplier. The invoice came today for $498.00 4 times the normal costs. However, we have a contract with our Sharp copier company that includes all supplies. Thanks to all of your information, we will be refusing delivery from UPS when the toner comes.