8776821643

Arcana Business Solutions aka ABC uses a UPS Store (formerly a Mail Boxes Etc.) as their company headquarters and where they try and get unsuspecting victims to send payment for toner they never ordered which they charge at close to 1000% more than retail.

They use a toll free number as their office line but it is always answered by voicemail never a live person. That number is 877-682-1643

My boss has talked to a person by the name of Donna to get this issue resolved. The lady was very rude and inconsiderate. Our company paid for the first set of toner but it was priced at a ridiculious amount and they were told to take us off there list for any of their products but they still contuine to send toners. Our company will be contacting the BBB to get this issue resolved.

I received a call from these guys about a month ago.
I work in a very busy office, so I was in a hurry to get off the phone and didnt realize I was agreeing to anything.
All they asked for was my name and confirmed the address of my workplace.

Today, I was asked to approve the invoice for $600+!!!

I have advised the accounting department of this scam, and we will NOT be paying the invoice.

SUE ME!

Beware-this individual contact us with the name of a co-worker and identified himself as a Xerox employee.  Said the co-worker ordered the toner and that he was calling to confirm the model number of the printer.  I provided him with my contact info and 10 days later, I received a shipment of toner.  I reported to Xerox fraud number 1-800-338-2327.  They gave me a case number and contact info of how to send the toner back.

I did some research and found out the deal on Advantage Distribution Center. Basically they do not stock their own inventory and simply sell toner and copier supplies from other companies. You can return your scammed toner and/or supplies via FedEx to:

Royal Imaging International
RE: Advantage Dist. Ctr.
8936 Comanche Avenue
Chatsworth, CA 91311

Please make sure you indicate this shipment must be signed for when delivered by FedEx. If you need to provide the phone number for Royal Imaging, it is (877) 898-9845.

As an FYI, the following information was found when I Googled Advantage Distribution Center:

According to the BBB: Complaints allege company representatives mislead businesses in believing they are their current supplier, misrepresent product offers, ship unauthorized orders, or charge exorbitant fees for supplies. In a couple of instances, the company accepted the return of products and issued credits. All other complaints remain unanswered.

Company Rating F. Our opinion of what this rating means: We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.

Yikes!

File a complaint with the FTC.

https://www.ftccomplaintassistant.gov/

These people need to be stopped. If you get a letter from the "collections agency" "Bloom Rosen & Strauss"..it's fake. They are also at a UPS store. Google it they are ancient philosophers.

They will fight you tooth and nail on the phone, but in the end, the FTC will shut them down.

We also encountered this SCAM.  And this is what I found out.

According to the Better Business Bureau site, (under protect your business-know your rights) sectoin, if you receive merchandise that you didn't order, you do not have to pay for it nor do you have to return it, even if they send you a return label.

You get to consider it a donation!!  Merry Christmas

Total scam for toner cartridges!!

I've just filed a complaint with the Texas Attorney General's office, hoping they can do something to get rid of this scam.

Kaybee,

I am trying to return toner catridges today but I am afraid of losing the package and still having to pay for the invoice. So, are you still stuck with the package?

I am a business owner in California, and they got me too.  I paid for one shipment thinking my obligation was over and now they sent me another.  They did pretty much their MO, toner price went up, get your same price now and save, misled me to belive they are our supplier.  
I am busy and didnt have the time to research.  Shame on me.  THESE GUYS SCAMED ME!!!! >:[

I recieved a phonecall today from "customer service" wanting to check on our photocopier.  When I asked the girl who she was with she said, "ABC Supply" or "Supplies" (not sure which).  I then told her, "We go through Fishers..." and she quickly hung up on me.

I feel sorry for those people.  They spend their days trying to scam people?  Pathetic.

I recieved a call for "Direct Distribution " today saying that they were set to send out our shipment of toner and that when they call back to confirm i have to tell them there is no PO# to use and that i authorize them to mail it, i'm 1-1/2 months at this new job so i wasnt sure if this was real or not , i called the company in which our copier/fax is through and they told me to refuse the package.
they said they will be billing me  the $598.00 .
its amaizing that people actually scam businesses for a paycheck.
losers!

We got a call from 877-919-2160.  They misrepresented themselves making us think they were our regular toner company.  UPS delivered the package and we rejected it.  Will not pay the invoice when it comes.  I called my toner company to cancel the order but they said they never called here so I found out that I was scammed!!  The company on the package slip was Direct Distribution.

I received a similar call, and the representative said her name was Valerie.  She had been in contact with me for several weeks, and even had someone else call me to confirm a toner shipment.  Then, called me back today to tell me that the toner was unavailable through them and we would have to get it from an external supplier.  She said they would fax me a form, which I should sign and send back.  I received the invoice from a Central Distributing Company, claiming to be in Culver City, CA.  It does not exist online.  The invoice said one toner cartridge would be $619.00, so I called our Toshiba Rep only to find out they had no idea about this.  So glad I did not get duped. MAKE SURE YOU HAVE ORDERED TONER BEFORE AGREEING TO ANYTHING.  These people are calling without orders even being placed.