8778181823

i don't use quest

Calls at least once a day. Scam.

Got a call and it said to wait for a rep. She asked me to verify my address about my Century Link account and final bill. I had a funny feeling about it so I said I don't know which it would be under, finally I gave her my old address. She didn't have it in the system- it was the only one we used for that service. She said she would generate a bill and send it to me, then she came back on and said it didn't work and I needed to answer her security questions. Meanwhile I asked my husband and he said he took care of it all. I told her that and she said okay have a nice day. Sounded fishy!!

Linda you have no idea what you are talking about. Don't attempt to give anyone financial advice. By the way, was that you on the line pretending to be Quest and asking for SS#'s?

Please, please, please do not give your SS# or birthdate to anyone on the phone or email - EVER!!!  This is considered PII data (personally identifiable info) and companies who collect and store this date are required by law to secure and protect the data. They are audited to ensure they have adequate security around this data. If they do not secure it appropriately, they are fined: heavily and subject to further Govt audits and all sorts of public shaming.

A company should never ask you for this over the phone or in email because this will violate security or confidentiality controls. If a company or one of their reps asks you for your data, remind them that this is protected PII and ask to speak with a supervisor or simply hang up.  Legit companies are well aware of these rules/regs.

If you think a call may be legit, ask for the persons name, company they represent and a phone number where you can call them back. A legit company will provide this: they  may not like it or they may be rude but who cares. Take rude over getting scammed and protect your info!

Sorry, any THIRD PARTY collection action is subject to the FDCPA- period.  It can also be subject to the varying State laws regarding collection actions.  Hint: If called party resides in more than one State, you can be subject to one of several.  Worse, if you are a business calling outside the permission given by the person (a contact number has been held to not be express written permission) to contact a number and you're using a PBX, Smartphone, or similar, and you call a MOBILE number, you violate the Telephone Consumer Protection Act out of box.

Violations of the FDCPA are $1000 per pop.
Violations of the TCPA (applied separately) are between $500-1500 per pop.

Violations of the various State laws can have teeth.

A violation of Texas' Debt Collection Act has a minimum $200 per incident statutory damage on top of whatever else might be applied separately.  The FDCPA and TCPA would be also applicable separately.  That's up to $2700 per call.  Now...it should be noted that a violation of the Texas Debt Collection Act is a violation of the Texas Deceptive Trade Practices Act.  It should further be noted that knowing violations of this law (as in you knew you did this not that it was a violation of the law) is an automatic trebling of the actual (which includes statutory) damages.  A willful violation of it (which would be what this is...) opens you up to exemplary damages, which could be applying the actual damages twice over or worse, and then they're trebled.  Each call in violation of the law can cost a business as much as $16,200, PER CALL.

Now, you say...not in Texas.  Well, this poster lives in Colorado (long-term consulting gig...) AND Texas.  So, you violate the State laws of either state in that context by a call like this.  Again, you say, they're not in Texas so you can't pursue them.  Wrong.  Enough calls, and you exceed the floor for Diversity jurisdiction in the Federal courts.  All these state level remedies (which all of them would be, even the two federal laws in question...) get to be applied at the Federal level in a reasonable jurisdiction of your choice.   I can, when the damages exceed $75,000, drag someone into a Federal court and apply Texas law to them.

It may not be a scam...but it's definitely not as you're describing and it's VERY illegal.

I strongly suspect that CenturyLink's hired final billing work to a sloppy bill collector.  The person earlier claiming to be a former employee as of December of last year probably has the rights of it from what I've been able to ascertain.  Yeah, I owe a "final" bill to CenturyLink, but I moved to a new house kind of forcibly (Landlord sold it out from underneath me...)- you'd think they'd move the bill over.  United Power and Source will move their "final" bills over in about two months with no concerns or issues because they figure it out (even got told to do that by the reps on the last move...).

As you say, though...  They can use you giving the last four of your social, your prior address, or both- but full SSN...don't give it out, even if you do owe a bill.  Bad mojo- they should have your SSN in hand if it's a legitimate debt.

Heh...just went through the voice messages (what few of them) they bothered to leave.  Definitely a bill collector, but booooy are they sloppy.  Unsurprised that they're doing the things that they are.  

If you owe the bill, try to pay it through your CenturyLink bill they sent you and as soon as you can.  Don't deal with these jokers.

If you don't owe a bill, contact your State's AG and file a complaint.  Keep a running log (easy for me...mobile phone...note my remarks earlier...this might not be pretty for them...) of when they called, including the date, so you can work on possibly taking them to court.

As a public service reminder for those that are getting these calls:

The FDCPA applies to *ALL* third party debt collection activities.  If it's a company hired out to collect a debt of any kind even those not yet deemed to be in-arrears or charged off, it's a third party if they're not the original creditor.  They can claim whatever they like, including being that creditor, but in the end, it's a third party.  With all that this entails (Claiming you're CenturyLink is a violation of the FDCPA.  Claiming you're CenturyLink is a violation of most State's debt collection laws (Misrepresentation of yourself...).  In some jurisdictions, it's also deemed a Deceptive Trade Practice with all that this entails.)

Any calls made from an "autodialer system" (which includes PBXes and Smartphones...) that are made to a mobile phone without express written consent (It's been held that a contact number given does not provide express written consent to contact you about this aspect of things...) is a violation of the Telephone Consumer Protection Act.  Being a debt collector does not exempt you from this.

Calls must be made in reasonable time frames (8:00a-9:00p at your current location, Monday through Friday)

Calls cannot be made repeatedly (once a week is generally held to be legitimate- more than that...heh...)

Calls cannot be made to a third party except once to determine if they can give you new info on the debtor's whereabouts.

They cannot inform a third party of the debt.

Calls cannot be made to your work number if they've been informed that your employer disapproves of such calls.

They must send a written notice of the debt to you (Most of them fail this one...)

Any of this sort of activity violates, at minimum, the FDCPA, possibly the TCPA (depending on actions), and very probably your State's laws concerning these actions (Texas, for example, takes a very dim view on all of this...).  This is not legal advice, but statements of fact.  If you have an issue regarding this or any other collector in this space, please contact competent licensed legal counsel.

This IS NOT QWEST they are scammers trying to get your social security number, DO NOT GIVE ANY INFORMATION TO ANYONE THAT ASK FOR YOUR SSN ON THE PHONE. Any legitimate company that is trying to collect a debt will use the US Mail to contact you. DON'T BECOME A VICTIM OF IDENITY THEFT.

Total aggravation from these people. Got new phone new number, yet they still keep calling!! I don,t know how they get cell numbers. Just feel bad for the people that don,t realize they are being scammed.....

I've recieved calls all week from this number.  My answering machine answered it the first time.  It did but leave a full two minute message . It told me a representative would be with me shortly.  Then I was next in line and then the most awesome hold music cut out and it hung up. It did the same thing when I answered. I was trying to get century link in stalled but it never worked.

Lady called and wanted information.  Sounded very unprofessional.  She would not give me any information regarding why they are calling me without first giving them my personal information.  All she would say is that this is regarding your "account".  Well I don't have an account with them???  No info given and hung up on her.  Be careful everyone.

For the last several days I have received phone calls from this number but have not answered.  They have not left any voicemails. Received a call again this morning and my husband answer it.  After a couple seconds pause, they asked for me by my nickname.  If this was a legitimate company they would have used my formal name.   My husband told them they have the wrong number.  After doing some investigation it appears it's a company called Qwest.  I've never had any type of services through this company.  I sure as hell don't owe any money so I don't understand why they would be calling for me and not even use my real name.  The phone number that they called is a cell number that I just opened three months ago that was placed on the National Do Not Call list.  

I got a call from this number that went to an automated service that said I had a call, please hold.  It was from a guy named Terrell saying he was from Centurylink and asking for my husband.  When I asked what it was in reference to, he said it was a personal matter.  I told him it was either a professional call or a personal call but it couldn't be both from Centurylink.  He was confused.  I told him nevermind, my husband will call you back..what is your number and he provided the 877-818-1823.  THIS IS A PHISHING SCAM.  They will try to get you to provide personal information.  They may do this in steps...calling you months from now looking for another piece of personal info, using what they got from you the first time as "evidence" that they are calling from a legit company!!!

Call several times per day.  I blocked the number and the messages are just dead air.  Best bet to keep blocking the number and ignoring the calls :/

1-877-818-1823 is a scam.  Said they were Century Link.  Wanted to speak to my husband and said my name was not on the account.  I called Century Link. and confirmed that my name is on  our account.  Unfortunately I gave them the last four digits of my S.S.  Do not answer any questions from this number.  The caller wanted my husband to call her back and gave the name Jenna.  

Repeatedly receiving calls from this number. As soon as we are finished greeting the call is ended.
More annoying than anything else.

recieved call from this number stating they were with century link, they knew my name!  and wanted me to verify my address and social security number!  I had internet and tv thru century link and had recently disconnected.  How did they get my phone number and name??

You're probably the one calling everyone. Or just the worst troll in history.