888-212-8492

Direct number to a 'virus removal' call center. Scam

its a  scam

I was using my computer and got a virus and couldnt use my computer.There was a # to call to get it fixed.They took 54 min to clear and set up an anti virus (which I had) and did a complete scan of the computer, The charge was 150.00

So, hopefully you're a shill and not a victim. You may want to call the bank who issued you the credit card you gave these crooks, and hopefully you didn't give direct access to your account!!!

None of that sounds believable.  If you are referring to a pop up telling you that you had a virus, this is a well known scam.  There was no virus.  But there is now that they have installed one along with spyware and malware and possibly ransomware.

The only persons who should be touching your computer is you, your manufacturer, Real Windows support that you have called and/or maybe a real live tech you see face to face! And be very very leery of numbers when you look to call the real ones, there are fake websites up. Never call numbers from pop ups either, thats scareware.

The only persons who should be touching your computer is you, your manufacturer, Real Windows support that you have called and/or maybe a real live tech you see face to face! And be very very leery of numbers when you look to call the real ones, there are fake websites up. Never call numbers from pop ups either, thats scareware.

See Resident 47's post here:
https://800notes.com/forum/ta-1d5118aa5b75277 ... marketing-calls

https://800notes.com/forum/ta-e0624b457976e35/mac-users-hit-with-'ransomware'

https://800notes.com/forum/ta-d51c56311625657 ... ing-put-to-rest

http://arstechnica.com/security/2015/08/

http://www.ctvnews.ca/sci-tech/experts-warn-o ... ws-10-1.2497682
http://www.sevenforums.com/system-security/289062-csrss-exe-trojan.html
https://en.wikipedia.org/wiki/Client/Server_Runtime_Subsystem
https://support.microsoft.com/en-us/kb/555021

Microsft complaints page here: https://support.microsoft.com/en-us/getsuppor ... 002393950648511

https://800notes.com/forum/ta-b4c6bd59fca00c1 ... rs-with-lawsuit
http://www.zdnet.com/article/microsoft-sues-u ... support-outfit/
http://www.computerworld.com/article/2861459/ ... th-lawsuit.html
https://www.ftc.gov/news-events/press-release ... mmers-took-more

https://www.ftc.gov/news-events/press-release ... rt-refund-scams
https://consumerist.com/2014/01/03/that-guy-o ... ably-a-scammer/
https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
https://www.ftc.gov/news-events/press-release ... h-support-scams
http://www.net-security.org/secworld.php?id=13376

https://www.apple.com/legal/more-resources/phishing/
https://800notes.com/forum/ta-e2b17c79338c69c ... h-your-computer

http://www.wikihow.com/Get-Rid-of-a-Fake-Anti-Virus-Program-%28Scareware%29

Mom got a popup message her computer was locked and she called and 'paid' $100 using credit card. I told her to power off the laptop and call the bank & credit card co. Don't call! Shut off your computer and reboot.

Scam. Tried to get over $100 from my mom before I walked into the room.

This was the number to call after a pop up on my computer lock the screen I was in using Google Chrome. Went to Froniter speed test th this was the number to call after a pop up on my computer lock the screen I was in using Google Chrome. Went to frontier speed test  and got this scam

I was working on my pc when all the sudden it froze up and said I was infected with a virus, said to call 1-888-212-8494 to download a security software to remove the threat. I paid the $100 to download the software and the company's name was called "Symantec Corporation" could fine out much about this company, other than its linked to "Norton security" it seems.  So am I infected and if so, do I take it in to lets say, Micro center to be fixed or try to unload it with a removal tool of some kind? HELP!!!

I got a call two years ago after my laptop was frozen and I couldn't do any work it said to call this number I did an they told me to that I was infected and they I need to purchase some software to fix it and I paid like $299.00 and today they called to tell that the two years are up and that I need to renew but I check this number here and it looks like I got scammed.

Yes you did, and the even worse news follows:


Thanks to Slim, another registered poster here and computer whiz:

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

:They work on my computer and then they come up with things wrong and charge me 350.00 that was January  it was 200.00 today the first was for window licenses today activation licenses my computer is about 4 years old I am on a fixed income and can’t afford this what can I do?

First of all and most importantly - cancel whatever account you used to pay them! Do not let them continue charging you! Second of all, if you allowed them access to your computer, take it to a reputable brick and mortar shop and tell them what happened.

They locked my computer so I couldn't get access to Windows - Microsoft. Charged me 250.00 to unhack it.