888-420-9943

This # claims to be from CapitalOne360, but when I called the CapitalOne360 customer service, they cannot identify this number at all.  Beware!

I got a letter from capitalone360.com . It said an account had be opened in my name and they have to verify  some info on new accounts for security purposes .

I got the same call and I called CapitalOne 360 and they said yes this is a legit call that they do on new account.

This number is a scam! They called requesting info from me saying they were from capital one I gave it to them and then realizes it was a scam. I had to cancel my credit cards and put an alert  on my credit.   Do not answer  and do not give them any info.  When I canceled my cards they actually sent me  A letter pretending to be capital one again asking me for info on my credit card. Do not answer to these people!

It is not legit. Credit card companies do not call and request info from you over the phone.

Got a call to all 3 cell numbers in our family plan. About security on a recent opened account with Capital one 360. I dont have a Capital One account. I Called her and first question was what's my SSN! Refused to comply instead said you have my telephone number track it. She tried 2 of 3 numbers they called and found nothing...then put me on hold when I asked her for this "Account number" so I could check with my credit report and legal counsel.  She started back tracking, no account,  no balance not to worry as it was being resolved in house etc etc. FULL SCAM!!!

This number was left as a message on my phone and my email. I called it and they requested the last 4 digits of my SSN and my DOB. At the time I was logging in to my account and saw there was a different number. I hung up and called that one instead. Someone else picked up, asking for last 4 digits of SSN and my DOB. I asked if the other number was legit, and they said it was.

When you receive an email such as this, NEVER call the number provided in the email or click any hyperlinks.  If you know the company is legit (such as CapitalOne), go directly to the official website (NOT through any hyperlinks in an email) by typing the official web address in your browser or doing a google search.  Then use the contact info on the official site to speak to a representative.  To be even more safe, if you have a CapitalOne branch near you visit it to resolve the issue, that way you know for absolutely sure that you're speaking to a legit employee.

I received an email stating that my account was going to be closed if I did not call 1-888-420-9943 within 10 days.  The email claimed it was based on credit history, however I have excellent credit.  I closed the email, opened my browser, and went to the official website.  I called the number found on the official website and they said there WAS some odd activity on my account.  Someone had been logging on and off my account but had not transferred any money.  To be safe, I transferred all my money into a new account number.  ONLY do this type of transaction when you KNOW for a FACT that you are speaking with a true company representative.  I cannot stress how much you have to be savvy about these things.  There are so many scammers out there...anyone can easily copy an official email, paste it into a new email, and send it out pretending to be from that company.

When the first question the person asks is, "What is your social security number so I can look up your account?" you KNOW you're being scammed. *Click.*

It's a legit number. It might sound like a scam with all the questions they ask you but that's pretty standard for banks trying to work out you are who you say you are.
They had info that only the bank would know about such as my last deposited cheque.
If you don't call them you're going to have to deal with the consequences of them possibly closing your account.

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I got a letter saying my account had a restriction on it to call.  I called but the phone line was not clear, it was hard to hear.  The caller then asked me to verify last 4 of social, name and address and date of birth.  They confirmed it was correct, then told me they were texting me phone with a code that they want me to read to them to verify I have that phone number, weird I never had any company do that to verify, while I was on the phone with them..  He then said they will lift the restriction if I can tell them how much money I had in my account. I asked them why was there even a restriction and why they need me to tell them how much is in my account, they have the information right infront of them.  He could not tell me a reason for the restriction and said that the confirmation of the amount was to help agains identity theft.. The whole phone call seemed sketchy. I hung up and called the number on the back of my card and they verified that there was a restriction on my card and they had to connect me with the correct department.  I asked for the number incase I was disconnected and they gave me the same number from the letter.  It was a really weird call but Capital One 360 verified the letter was legit along with the number.

Got a call from this number. The representative asked a whole host of questions. I don't know why, but answered every single one. After the call, got a sinking feeling something wasn't right. Went and called the main customer service number for Capital One 360 and thankfully, my mind was put as ease. It's legit. Wish they had a better way to confirm identity.

This is a legitimate Capital One number, as I was instructed to call it from within the official (HTTPS-secured) website itself (I had just made a new account and it is used to verify that you are who you claim to be). Moments after he told me that he had fixed the issue on my account, it had indeed been fixed, so there is absolutely no doubt that this number is official and belongs to Capital One. There's a lot of FUD on this thread so I decided to pitch in.

this is a legit number for capital one IF you call it yourself. however a scammer might set it as their callerid in order to make you think they are legit.

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This is a scam call. I checked it with Capitalone and they said It is a scam call.

I called Capital One 360 but what I had to deal with had to be taken to this number but they happened to be closed so I still have to call back. Since I got this number directly from them, it should be fine but I’m assuming if you get called by this number, then someone could be using it as their “ID” and pretending to be from Capital One