8887270365

I called the number allowed them access, I feel absolutely STUPID. I've closed all access to them and changed passwords, but how do I know if they've retrieved any of my information or not? Please help.

I got one of  these scam alerts.  How do we defeat this bunch?  Doesn't seem that anti-spyware does any good.

Happened to one of my users. pop up to call support for possible Trojan.  user didnt know and called and gave them access to computer.  Fortunately, I walked by and recognized what was going on so was able to undo what damage they had caused.

I tested calling as someone that doesn't know anything about computers. Above reports correct, you call and the company doesnt identify themselves, just have messages that say "this call may be recorded for quality purposes" so sounds legit. THen they ask you to go to Logme123.com to gain remote access to your machine. I went through these steps to see what they would do. they gave me a log me in 6 digit remote access code and I hung up, called actual Log me in support and reported the abuse and log me in support banned their account that was trying to use the particular pin they provided and made note of there phone number.

I would suggest anyone that gets any kind of a pop-up asking for user to call for support that its a scam and you should NEVER call a number or click on a pop up for support. in most cases, POPup messages for support are actually a violation of most peoples terms of service (eg LOGMEIN which is why they banned their account immediately).

The best options for this type of attack aren't antivirus because these aren't viruses, its malware.  A great defense that I use personally is  Malwarebytes.  This is a different type of tool that looks for certain classifications of software instead of specific virus definition signatures.  Its free for home use and that typically works for most things, but the free ware doesnt actively scan your computer unless you initiate each individual scan.  They have paid versions that work well for continual monitoring.

I would also add that I do not work for Malwarebytes, i am an IT professional that happens to think their software has worked well for me in my personal experience.  There is other software that work well, just do your research and check user feedback.

Haha we r doing the same . last time my boyfriend pretended to the the FBI and said they will be there any moment .  the guy said what do u want from me .. Haha

Yeah....I'm an idiot. ...I let them get on my computer, paid for service but then panicked. I disconnected them, uninsulated everything they installed and called my credit card company.   I have changed all my passwords.
What else should I do.  I'm freaking out. I have never had something like this happen.

Here is my standard list of things to be aware of:

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

Lesson:
If your computer needs fixing, bring it to a local repair shop

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Please reply to this post, to let us know you read it, or have taken suitable actions to protect yourself.

you should have called them asking for a refund.