888-827-5932

They were passing a ASUS customer support.

This is NOT any tech companies' support team or any support team at all. DO NOT call them! This is a SCAM!!

I had a problem logging into my yahoo account and googled customer service and this number came up. I am so mad, she asked for my name, address , phone number and birthdate and i was stupid enough to give them almost all of my information. I was stupid, I actually thought they are yahoo customer support and allowed them to access my laptop. According to this darn lady, she said the Tech is working on unlocking my account and she will call me when it's done. But, I noticed the tech was looking into my past activities and trying to look up my pap pal link. I called back this number and told her, your tech shouldn't be looking into my activities, why isn't he only working on unlocking my yahoo account, than she proceeded to tell me that someone might have access to my email account and if
i pay 5 dollars they will unlock it for me. I told her, this should be free and i am going to report them.  I emailed yahoo about this phone number and report it to BBB,  hopefully they will get investigated.

The BBB is not an investigative agency and does not have law enforcement powers.  You have bigger problems:

Thanks to Slim, another registered poster here and computer whiz:[/u][/i][/b]

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

He accessed all of my stuff and took my info

They told me my social security number was compromised