801-412-3963

voice message sounded like a personal call, they left their first name and a phone number 801-412-3125

called on a bill we thought we had already payed

Whatever this outfit is, I don't particularly appreciate having my elderly parents called for information on where I can be located. Fortunately, my parents gave this dippy girl, Jessica, the send off.  If they can't figure it out, they don't need to be in the business.

ENTERPRISE RECOVERY SYSTEMS AKA ERS
Alternate Business Names
ERS, Inc., ERS, ERS Call Center Solutions
Posted in:  https://800notes.com/Phone.aspx/1-866-595-6803/2
https://800notes.com/Phone.aspx/1-630-701-3631
https://800notes.com/forum/ta-517afd1625e7228 ... ery-systems-inc
https://800notes.com/Phone.aspx/1-801-412-3963
Web site with alleged contact info:
One Web site bills itself as a debt consolidation firm with no mention of them actually being a debt collector and has the business listed in Illinois:  http://www.debt-consolidation.com/collection- ... ry-systems-inc/
The company web site lists no mailing or physical address:  http://ersinc.com/contact-us/
BBB gives them an accredited A+ listing them as a debt collector at the Illinois address:  http://www.bbb.org/chicago/business-reviews/c ... ook-il-14008895
Bloomberg gives the names of the head criminals in this organization:  http://www.bloomberg.com/research/stocks/priv ... ivcapId=4593383
Looks like their LinkedIn page has pictures of the criminals who call and try to collect bogus debts from you:  https://www.linkedin.com/company/enterprise-recovery-systems-inc
Illinois Dept. of State info:
Entity Name    ENTERPRISE RECOVERY SYSTEMS, INC.     File Number    55177961
Status    NOT GOOD STANDING
Entity Type    CORPORATION     Type of Corp    DOMESTIC BCA
Incorporation Date (Domestic)    08/03/1988     State    ILLINOIS
Agent Name    SCOTT J NICHOLSON     Agent Change Date    05/27/2015
Agent Street Address    840 S FRONTAGE RD     President Name & Address    SCOTT NICHOLSON 2000 YORK RD/#114 OAKBROOK, IL 60523
Agent City    WOODRIDGE     Secretary Name & Address    STEVEN F RECCHIA SAME
Agent Zip    60517     Duration Date    PERPETUAL
Annual Report Filing Date    00/00/0000     For Year    2015
Old Corp Name    12/27/1988 - MID-AMERICA COLLECTIONS INC.

Looks like they have very few happy employees:
http://www.glassdoor.com/Reviews/Enterprise-R ... ews-E367333.htm
Dept. of Education contract:
https://studentaid.ed.gov/sa/sites/default/fi ... verySystems.pdf
Other complaints:
http://www.complaintsboard.com/complaints/enterprise-recovery-systems-inc-oak-brook-illinois-c283908.html
http://www.complaintsboard.com/complaints/enterprise-recovery-systems-inc-oak-brook-illinois-c283908.html
http://www.complaintsboard.com/?search=enterprise+recovery+systems
Federal law (FDCPA) requires them to send you a letter (US MAIL ONLY) within 5 days of their first contact that contains their name, physical address, the creditor’s name, and the amount of the alleged debt.  It also must contains “mini-Miranda” telling you that it is an attempt to collect a debt and that all information will be used for those purposes.  The one other important thing that this letter must also have in it is that you have a right to dispute the debt within 30 days of receipt of the letter and if you do so, all collection activity must be stopped until the debt is verified.
Read up on your rights here, get template letters to send and also make a complaint at this government site:  http://www.consumerfinance.gov/
Also file a complaint with your State Attorney General's office.
List of State AG’s offices:  http://consumerfraudreporting.org/stateattorneygenerallist.php

Called and asked for someone I know. I asked who they were and they just said "Tina". I thought that was suspicious that they wouldn't tell me why they were calling, so I just hung up.