8774447750

Received call 11/12/2011 asking for my mother who passed away in March of this year. I told the caller not  here and they said they would call back later. I told him good luck with getting in touch with her. Did not ask who he was, anytime I get a call "Not identified" I know it's probably some scam or telemarketer, even though I am supposed to be on a "do not call list".

We do not answer unknown/no name phone calls.  This number has called several times but leaves no message

We do have Aqua water in our area in NJ, they are acutally located in Bryn Mawr, PA and treat the water here. I get the same letter with a toll free number 1-888-666-8075 with location for renewal in Lancaster, PA 17604 with the same signature Mike Backus. and also a mailing address in Miami, Fl 33126.
Every day 2 or 3 times each day a call from "HomeService" 786-315-4021 which I never answer. they are located in many different places.
I also see different prices all the time, they say for Water Service Line Coverage, sometimes Sewer Service Line Coverage, even for the Gas Company.
Some kind of BS, but not sure

I received an unanswered call from this number on 12/23/2011 @12:01pm. There was no name attached to the number.

This company is affliated with AQUA water if you have this water company in NJ area or whatever. AQUA told me they are OK.  but this company is weird. I sent them check in November 2011 and still not deposited and when I called they told me they would destroy the check and I can pay them via phone.  yeah right..

To Megan.. Rec'd this same letter which was out of Detroit area and I am a senior citizen so I have issues about this SCAM.  Can not check with my City inspections as this Monday is a holiday in some cities.  Also will notify my BBB.  I am certainly glad I checked the internet on this bogus business.

I sent my check Dec 16th.they said they have the check.It has not been cashed yet.Jan 17th 2012
Had the same problem last year.Billing dept is f----------up.

I was called by 877-444-7750 on 1/5/12, 1/9/12 and today 1/20/12.  When I answer the phone no one will say anything.  I have heard a little music one time in the background.  If anyone knows who this number belongs too, please let me know and I will begin a Law Suit.

Have been getting numerous calles from
877-444-7750

We do not just get one call a day, it can be up to 5 or 6 a day.
This is getting very annoying.
Is there something that can be done to STOP THESE CALLS.
We are on the DO NOT CALL LISTING.

I recieved a form - probably the same one all of you got ! When reading this - I had a feeling there wasn't some thing right about it and felt like YET another Scam ....! So I came to a very relible website ! Thank God for this website !

We also recieved the same message in the mail today from Lincoln neb,59.88,Trust me it's gotta be a SCAM,as a matter of fact I took my letter to city hall,they were interested enough in the letter to make copies.These people ARE targeting seniors,do your home work,or call in a younger relative,and get on the computer

My elderly neighbor recived the same letter earlier in the week. She also mentioned that several other SENIORS got the letter, and it apears no young person, my self included got this letter. I am asking any of you who wish to, to let me know if your a senior over 55 or a senior, senior over 80+.
I have recently informed the water department in my county to acquire if they have heard of them. Me and my neighbors live in a condo. assoc., and if the lines rupture as written in the letter, the association is responsible for the fixing and payment of that bill.

My husband 86 years old got a letter from Des Moines Iowa. H ethought it was from the city, and had to mail it. I am not dumb!!! Found thid siteThanks

BBB REVIEW

HomeServe USA Corp.
750 E Main St Ste 900
Stamford, CT 06902-3831
(203) 356-4201
(888) 752-6740
(877) 444-7750*
(877) 444-7730
(877) 444-7737
Fax: (203) 324-8889
www.homeserveusa.com
www.homeemergencyinsurancesolutions.com

!THERE IS AN ALERT FOR THIS BUSINESS!
Government Actions

On February 26, 2010, HomeServe USA Corp. and HomeServe USA Repair Management Corp. entered into an Assurance of Voluntary Compliance with Jack Conway, Attorney General of the State of Kentucky.

The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of law.

The Assurance settles charges that the business allegedly violated Kentucky consumer protection law by designing and mailing, or directing the design and mailing of direct marketing material containing false, misleading or deceptvie representations to approximately 230,000 Kentucky consumers in or around January 2010.

Under the terms of the Assurance, HomeServe USA Corp. and HomeServe USA Repair Management Corp. agreed to: 1) prepare a corrective letter clearly and conspicuously disclosing the 'water line service coverage' is an optional service that is not affiliated with the consumer's water utility company, and mail the corrective letter to all Kentucky consumers who received the initial letter and have contracted in any way, by any method with the business for 'water line service coverage' between January 1, 2010 and April 1, 2010; 2) business shall affirmatively disclose in all solicitations that its services are optional, and business shall not otherwise represent, either expressly or by implication, that they are affiliated with the utility company unless such repersenation is truthful; 3) business shall comply with the terms of the corrective letter regarding consumer cancellations, if any; and 4) business must pay $7,500 to the State of Kentucky for civil penalties and the cost of the State's investigation.

On April 15, 2010, HomeServe USA Corp. and HomeServe USA Repair Management Corp. entered into an Assurance of Voluntary Compliance with Richard Cordray, Attorney General of the State of Ohio.

The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of law.

The Assurance settles charges that the business designed and mailed multiple solicitations containing unfair or deceptive representations to hundreds of thousands of consumers in the State of Ohio. In the Assurance, the Attorney General claimed the solicitation's appearance may: 1) lead a consumer to believe the communication is from the consumer's local water untility service, when in fact the communication is from a private entity; and, 2) may lead a consumer to believe that the consumer is required to purchase "water line service coverage" when in fact the purchase is optional in nature.

Under the terms of the Assurance, HomeServe USA Corp. and HomeServe USA Repair Management Corp. agreed to: 1) refrain from using unfair or misleading advertisements violating Ohio consumer protection laws; 2) prepare and mail corrective letters to all consumers in Ohio who received previous solicitations, and comply with the terms of the corrective letter regarding consumer cancellations; 3) clearly disclose in all solicitations that its service is optional and not required by the local utility company or governmental body; 4) not represent, either expressly or by implication, that it is affiliated with the utility company unless such representation is truthful; and, 5) pay Fifteen Thousand Dollars ($15,000.00) to the Office of the Ohio Attorney General for fees and investigative costs.

Primary Contact: Mr. Michael Backus (Sr. Vice Presisent Customer Service & Sales)
Mr. Tomas Rusin (Chief Executive Officer, USA)
Ms. Kim Thompson (Customer Service)
Mr. Myles Meehan (Sr. Vp of Account Management, Usa)

Alternate Business Names
Home Emergency Insurance Solutions,
HomeServe USA Repair Management Corp.,
Home Serve,
Home Service of Texas,
Home Service

AMT Warranty Corp. aka WARRANTECH CORPORATION
2200 Highway 121 Ste 100
Bedford, TX 76021
(817) 785-5588
(800) 228-2731
(800) 541-6014
(800) 577-6624
(800) 833-8801
(817) 785-6124
(817) 785-6601
(817) 785-8601
(877) 263-7403
(888) 446-8008
(888) 792-3495
(817) 358-1165 (Fax)
(817) 785-6103 (Fax)
(817) 785-6701(Fax)
www.warrantech.com
www.amtwarranty.com
www.amtrustgroup.com
BBB® C- Rating
On a scale of A+ to F

Description:
The company provides service contracts and after-market extended warranties on automotive and consumer products in the United States and internationally. According to information supplied by the company to the BBB, Warrantech is “a third party administrator and contract agent for private label companies and administers their service contracts." These service contracts include, but are not limited to, home, automobiles, recreational vehicles, home appliances, home and entertainment products, computers and office equipment. Claims covered by Warrantech contracts are paid by insurance companies that underwrite the warranty-extension and product-replacement contracts it sells.


Complaint Information:
The majority of complaints allege the company denied valid claims, failed to make needed repairs, had lengthy delays to repair or replace covered items, and provided poor customer service. Due to the size of the company and the nature of its business, complaint numbers alone do not cause alarm. The mere number of complaints lodged against a warranty company is not nearly as important as the company’s response and the manner in which it resolved its consumer’s issue.

After thorough examination of complaints received by the BBB, a pattern was identified based on the category of claim filed.

Home Warranty
The vast majority of complaints regarding Warrantech home warranties center on lengthy delays from the claim date until the repair date.

Appliance Warranty
The major complaints regarding Warrantech appliance warranties center on lengthy delays. Specifically, customers reported after placing a claim call, weeks and months passed before appliances were repaired.

Television Warranties
Although several complaint issues have been made about Warrantech television warranties, consumers repeatedly reiterate problems with lengthy delays, poor customer service, long telephone wait times, and failure by Warrantech representatives and supervisors to return calls promised to the customer.

In addition to the lengthy repair delays, customers report excessive telephone hold times for Warrantech, having to place numerous and repeated calls to Warrantech to get a service provider to repair the television, failure to return promised calls by both representatives and supervisors, refusal by representatives to transfer calls to supervisors, and rude and abusive representatives.

Automobile Warranty
The majority of Warrantech automobile warranty complaints center on deceptive and ambiguous language in the contract and refusal to pay valid claims. With regard to complaints concerning the contract, customers complain the contract fails to address which vehicle replacement parts will be replaced with “New” parts versus “Remanufactured or Replacement parts of like kind and quality.”

At the time of purchase, customers ordinarily are not presented with the actual extended warranty contract. Rather, consumers are typically provided with advertising information and/or brochures about the extended warranty plan but the actual document and what it covers is not available for review. In fact, the consumer receives the actual extended warranty contract in the mail days or weeks after entering into the contract.

Business Management
Ms. MARIBEL BARRON, COMPLIANCE PARALEGAL
Mr. Bruce Saulnier, President
Mr. Steve Knapp, Executive Vice President/CFO
Mr. Stuart Hollander, CEO
Contact Information
Complaint Contact: Ms. MARIBEL BARRON, COMPLIANCE PARALEGAL

Alternate Business Names
First Choice
PEAK PROTECTION
VEMECO
WARRANTECH CONSUMER PRODUCT SERVICE
HOME WARRANTY PROGRAM
N.S.I.
NSI PROTECTION PLUS
REPAIR MASTER
TECH 2 PROTECTION
TECH TWO PROTECTION
WARRANTECH ADVANTAGE
WARRANTECH AUTOMOTIVE INC
WARRANTECH DIRECT
TECH II PROTECTION
WCPS
WCPS OF FLORIDA INC
Credit Acceptance
GSI SERVICES
AMT Warranty Corp.
AmTrust Financial Services, Inc.
Additional Information

The company met with the BBB in January 2009 and October 2009 to discuss the company's rating as well as its pattern and volume of complaints. The company has stated that they do have a business plan to improve the number and nature of complaints and will continue to work to ensure all complaints are answered. The company agreed to provide updated company information along with promotional materials for the BBB to review.

The company met with the BBB in March 2010 to discuss the company's rating and volume and pattern of complaints. The company shared new customer service initiatives being instituted. The company agreed to provide additional information for consideration regarding its serious complaints, updated year-end revenue numbers, and updated responses to their advertising and customer experience issues.

Under the Federal Trade Commission's Disclosure Rule, there are five basic aspects of coverage that a warranty must describe. It is useful to think of these as five questions which a warranty must answer:
1. What does the warranty cover/not cover?
2. What is the period of coverage?
3. What will the warranty company do to correct problems?
4. How can I get warranty service?
5. How will my state's law affect my rights under the warranty?

I am really getting tired of these idiots calling me from different out of state phone numbers, 800 phone numbers and unavailable phone numbers. I refuse to answer my home phone and cell phone to those people. And also, yes I am fully aware you can report them but let's be realistic here, do you really honestly believe it will stop them 100%? If the do not call registery can't help these calls what makes you so sure FTC and BBB can help? There are so many of them out there right now that it will not stop and there are a lot of bill collection agency out there who are really not bill collection agency as well. I say just don't answer the phone, they will go away eventually on their own. I'm not going to spend my time reporting over and over to anyone when we all know good and well it will keep on with another different phone number. They need to get a life and leave us alone...in my opinion they are losers and have no life.

I live in Conn. and have received two letters from these scammers. I take their postage paid return envelope and send them my junk mail LMFAO!!!

a fraud, be careful.

I get a call from this number about 5 times a day.

This is just another scam that is designed to enhance the revenue of AQUA. Letters are sent out in envelopes bearing the AQUA logo,postage paid by AQUA) urging customers to buy  insurance (from HomeServe) covering rupture of water pipes. However, a perusal of the small print reveals that  if at all the pipes rupture, HomeServe can conveniently avoid any payment at all. This is a scam which the Utilities Commission should investigate.