8884652401

Virgin mobile called me at a non-Virgin Mobile number from 888-465-2401 and left a voice mail notifying me that I could no longer top-up from my phone and explaining other ways that I could top-up.

The call was from Virgin Mobile with a recording reminding me that I could no longer top up my minutes from my cell phone.

Got a call 9/29 and didn't answer as I only use my phone for family and they do not have 800 numbers.  Also on Virgin Mobile.

Also have received calls from 8884652401 on my land line - a different number from my cell - AND on my cell. Caller id blocked in each case.
Called back and message began, "Thanks for calling Virgin Mobile," etc as in above notes. Contacted Virgin Mobile support. They have no record of any such message to me. Also said continued use of top up screen is still correct procedure for adding money. Reverse directory gives user as Unipoint Services based in Austin, Tx and not the company shown in Jerry's comment above. Customtollfree.com lists Verizon, Bell South, and Bell Canada as companies using that number, but with different prefixes. Either Virgin Mobile is revising its top up service and support people have not been told or a possibly illegal attempt is being made to scam Virgin Mobile clients.
Be nice if FCC or FTC would get a grip on these people.

THIS IS MY CELL PHONE NUMBER.  DO NOT CALL ME.

I got several call from 1-888-465-2401. It just wast my time and interupts my duty. Who ever do this please stop. It does not worth any.

Same here- it's about not topping up via my phone anymore and how to use the virgin mobile US site to top up minutes.

Yes!  Yes! Yes!!! This started for me in August 2009.  "Friendly voice" in customer service could not understand my concerns.  It happened again this month.  Finally spoke to someone who solved part of the problem, but not all--at least he got it topped up and I have service for the next 90 days.  Or maybe only 60 days.  Very confusing and disheartening.  I like the service otherwise.

I have received a call from this number several times now and did not answer. I am posting here because I use Virgin Mobile and that seems to be a common thread.

Same here 888-465-2401

Received a call a month ago on my VM phone. After reading about it here, I picked up and got the top-up screen message. Thought that was the end. Wrong They just started calling again 2 days ago. I really can't believe this is actually Virgin. They usually have the decency to leave a message.

It´s a 35 second recorded message giving detailed information on how to Top-Up with Virgin Mobile.

I complained to Virgin Mobile via email and was told that they would "opt-out" my number from their call list.  Received two more calls...complained again via email, and telephone.  The telephone customer rep said that my number would be removed from their call list; the email reply claimed that it was not a Virgin Mobile number, and suggested the Do Not Call Registry.  So, conflicting info from Virgin Mobile,

I've had several missed "automatic" updates. VM told me it was broken and they were trying to fix it.

I'm curious if anyone else with Virgin Mobile with minute2minute plan has recently gotten a message from them that they couldn't do the automatic topup and you'd have to go into the account update and topup?  If it's auto topup, it's only $15 plus tax.  This just happened the 3rd of December and I had to top up $20 plus tax for 3 months & on the 5th those rats topped us up again.  This is the second time this year they couldn't automatically topup, happened in March of this year.  We have too much $ built up to quit them but this is getting annoying. We use the phone for emergency so don't use it much.

Anyone else have a similar experience?