8002397054

Legit #..... It is capitalone fraud department. They called 30 sec after I made an out of the ordinary transaction. I called capitalone after I got off the phone w/ the 800 number and was told the exact same information.

Got a call from a woman wanting to know if I had opened a Capital One account.  I told her I thought it was a scam and hung up.  She called back and left a message asking me to call this number.  

It's legit.  I called, gave some info (reluctantly since something didn't feel right) and was called back.  Once called back, the rep went over the last week's transactions I had made.  All were correct and my hold was released.

I work for Capital One in the Identity Fraud Protection department. This is the number I leave on people's voicemail all day long. If you call this number, you may reach an associate at one of our various global locations just like any other bank. This does not mean that it is not legitimate.

If you call any other number, you would not be in the FRAUD department. Instead you would be routed to the appropriate customer service or general agent. They would not be able to assist you as they are not trained in nor do they have access to fraud systems. If you do accidentally get routed to CS, ask to speak to the Fraud Identity Department.

Some people were concerned with the (804) area code. Capital One is based out of Virginia. All outbound calls made will either show as a 800 OR 804 number. If you have different types of accounts, you may see other variations based on where the hub for that product (such as auto loans in TX) is located.

If you speak to someone or receive a message/letter claiming to be from Capital One's Fraud Protection, I stress the importance of calling in if you did NOT apply at 1-800-239-7054 so that we can close the account as fraud and help provide options for ID Theft. All options are free and in no way a solicitation. Please note that in order to verify who we are speaking with, you may be asked personal information. If you are uncomfortable providing it, you are NOT required to in order to claim fraud.

You can also validate the number on the website if you still have doubts.

At CapitalOne.com  select Customer Service then Credit Cards to find a list of all department numbers. Listed under Fraud Protection is 800-239-7054

That's where you're wrong. There are dedicated departments (at least at Capital One) that do outbound calls to verify transactions and to verify applications. I would know. I work in there. If you don't feel comfortable, then call back using a number off the website or back of the card. But please don't ignore it. The longer you leave fraud to fester, the harder it is to clean up.

So if someone happened to get your personal information and applied with your SSN, birthday, and Name, do you honestly think they would put your number or address down as the place to send the card or call for questions? No. So of course the system can't be used to link your number to an account under fraudulent information. Just because you think it won't happen to you doesn't mean it can't.

I also received a call from 800 239 7054 stating that someone had tried to open a Capitol One credit card using some of my personal information. When I called the woman answering did not have an accent. She asked for all my personal info when I said I did not open such a credit account. I did not tell her anything.  Soon I received a letter which had the Capitol One logo but looked like a copy without colored ink, encouraging me to call the same number.  The envelope did have a colored logo.  I called the Capitol One customer service, which would neither verify or deny the phone # or having a "Customer Fraud Protection" department. The person wanted my whole SS which I would not give.  I have since received two more letters.
It has been very helpful to read posts about this and relieve my concerns that this had been a successful fraud.  It sounds as though it is just scattershot.

I can back this up. The voice mail told me to call back using the number on my card. Fraudsters would NEVER do that. This is a valid call as long as they tell you to call back on a real number.

I received a call on my cell phone this morning. I don ot have an account with Capitol One or a credit card. Why are you calling me???????????? This is your phone nunber

I just got a call from them.  Its an American lady that call me and tell me someone is using my ID to apply for a cc and ask me if I know of this address and I say NO.  She said she will go ahead and shut down this cc and gave me a number to Equifax to do a "victim statement".  I don't think its fraud.

I received letter with COLORED logo printed on an inkjet printer (suspicions). Don't call the number on the letter, call capital one directly. I think this is a SCAM!

Received a call from Rocky of Capital One Fraud Dept. from a caller id 800 239 7054
ref. 12834910131661
to call 855 968 3131

prompted to leave reference number and someone will call back.

I called 800 239 7054, gave SSN, not in system.  I don't have a Capital One.
spoke to Kevin, forwarded to Nicholas of Fraud Dept.
the number 855 968 3131 is a scam, they just spoofed the number.

I also received a suspicious letter claiming there was fraudulent activity on my new credit card that I have not even activated yet. I checked this out. The number 1-800-239-7054 given as fraud protection customer service number is a completely legitimate number!! I do not know why no one checked on the Capital One website. Both numbers, the 1-800-239-7054 listed as customer service fraud protection, as well as the customer service phone nr. 1-800-955-7070 listed on the back of the credit card are also listed on their website!!! When you apply for a new credit card online you need to send in proof of your identity afterwards, that's all they ask for with this letter.

It's possible that someone applied for a card in your name and info. I know your post was years ago but curious maybe that could have happened...after reading through these posts everyone seems to have the same situation in common but you are the odd one perhaps someone is using your name, ss number, etc...for capital one...I'd double check everything. Just to be safe. If you want call capital one and see if and when you supposedly ever applied for the card apparently you ( not the real you) did..otherwise I doubt you would have gotten that call just like others on here who have admitted they applied and got the card. Or you could try to contact your credit bureaus and see if there has been any inquiries for capital one bank in specifically at any point in time. If they confirmed that there hasn't been any then contact capital one and let them know you are receiving calls from people who claim to work for the fraud department and they can note and warn others. Hope since your post it's all worked out for the best.

I received a call from a black female name Elenor. She said that she was from Capital One Fraud Dept. I called the number on the back of my card to spk to the fraud dept. They advise me they don't seem to know this number 800-239-7054 at all in their system. They was going to call this number to verify more details. There was no notes on my account showing anyone left message from capital one re: the fake call I receive from this black female named Elenor. STOP THE MADNESS PEOPLE. GET YOUR OWN CREDIT......

I received a letter from Capital One advising me that my account has been suspended due to suspected fraudulent activity. A surprise to me as I do not have an account with Capital One or at least I didn't think I did. Not wanting to use the above 1-800 number listed on the letter I contacted Customer Service via the number listed on their web site. I spoke with a customer service rep who was able to confirm via the assigned case number from the letter that an account had indeed been open but had been flagged as suspect due to a discrepancy in addresses. Fortunately for me no cards had been issued and no charges were made to this account. Their customer service rep was very helpful explaining what had occurred and suggested steps for me to take in the event of an identity theft.

It's real. I was super suspicious as well. Hung up after having a bad feeling and called the # on the back of the card spoke to a woman who did in fact transfer me to the fraud department. It is a real Capital One Number. Just stinks this day & age we have to be on such high alert all the time. Sigh.

This is valid number.  I submitted an application for credit, but I do have a fraud alert on my credit report.  They simply called to verify some information due to the Fraud alert, and they didn't ask for anymore information than needed.

I received a call on a Capital One acct. that hasn't been used for seven yrs.  it came from 1-800-239-7054.  Very suspicious.

Called cap1 said not their #