800-241-3965

call CTI 800-672-9080

I have three charges from this Cti company it says for collect calls, I had called to dispute it once and talked to someone named Ryan. I asked to speak to a supervisor but he said he would need my credit card info. My card was stolen and used so did not have info but if did I would not give it to anyone over the phone. I reported to bank EECU and nothing was done. Called company again today talked to someone named Cynthia #3008 told I had talked to a Ryan there before said there is no Ryan that worked there asked to talk to a supervisor all in a meeting. I asked for their location she gave me the address 2526 82nd st Lubbock Texas 79423. Looked up that address on internet called the number of someone at that address and there is no CTI company in that building at all. They also gave me a fax number of 8066878642.

Just called this number again and asked where located they said Las Vegas!! Everyone beware of this number according to my bank they have my address. When did they start asking for someones address to make or accept collect calls. I am so frustrated. Theses scumbags or messing things up in my home.

I had the same problem, son called me from a pay phone from the courthouse I accept it and they charged my debit card with $29.80 for 10 minutes.  I called the 1 800 number with no results.  Something must be done to stop this rip off.

After an exhausting transpacific flight to Portland OR, and of course with no US mobile phone, I must use the airport pay phones.  But no one attends them, because of course everybody now carries their own mobile, so their ability to take money doesn't work.  I used my credit card, but it didn't succeed either.  So i kept trying.  I gave up and begged a traveller to let me use his mobile. Now I find that my credit card was billed,
 US$21.04
 US$17.59
for calls that never went through.  Reading thru the other posts, no, i am not going to stay up in the middle of the night in HK to call a number in the US, and argue for an hour.  Which of course is what this scumbag of a company is counting on.  A ripoff, for sure.

I went to a pay phone in the next town over to call my son and boss, the power was out here because of the hurricane and I wanted them to know I was alive.  I tried to put in quarters but the operator said it was c.c. only, left a message on my sons cell phone and talked to my boss for 2 mins. $28.16 per call!!!! I called CTI and the girl there said I should have used quarters, c.c. calls were expensive. I told her what happened and she even listened to a recording of the operator 4 days earlier telling me I COULD NOT USE QUARTERS!!! offered me 35% discount, bull*@it, I'm gonna dog them till $23.00 back on both calls.

this number has appeared on my phone bill, I have no idea what it is about.  The charge is $35.95.

I received a collect call from someone and before I accepted the call, I listened for the rates disclosure and it didn't give them so I refused the call.  The party called me back and I thought maybe after I enter my card number they would disclose the rates or after the other party hung up and the system totalled the minutes.  That never happened.  I received my card statement today with a charge of $26.24.  I did some searching and found CTI's website: www.customteleconnact.com and called 866-898-5880 and got right thru to a live person.  I was very polite and respectful but I was very firm on the non-disclosure of rates that is manditory by the state regulations.  On the website's main page you can click on tarriffs.net and see a rate disclosure list and my charges are no where near correct.  The customer service/surpervisor that I spoke with refunded 40% of my charges.  It is not all that I hoped for but is better than nothing.  Be sure to mention section 2.19.5 in the companies rules and regulations and a complaint to the BBB, FCC and Attorney General!

Wht tht hck. I just got a my statement with this 24$ debt from cacti colle. The same nunber has every body. And don't know wht to do. Gosshhh

my daughter who lives in the same town in Oregon called me collect as she locked her keys and phone in  her car... it was about 2 miles... friggin CHARGED ME 43.00... thru Las Vegas... I google the address and it was an empty buss. up for sale.  It's hard enough making it now with out all these scammer's.....

The call lasted about 45 sec....

google the address in las vegas on desert inn rd. it empty and up for sale.....

Billed $22.37 for "collect call" which was never completed.  When contacted, cticollectcall 1800 2413965 identified call record but then asked ME how much was billed.  

I demand 100% return of this theft  Have filed a complaint through my bank, cticollectcall has my card number so what more will they extort. Minnesota Attorney General contacted for this fraud and extortion;  MN AG is tough on these shams.

Also contacted Kalispell Glacier Airport to report vendor extortion; airport needs to take responsibility for their vendor actions--get fees from these vendors.   Never use a public phone!

made three attempts to call per coin opperationthe phone ate my money and no connect. then made a collect call that charged 47.96 for a 20 minute phone call except they charge for your "wait" time while they're getting information from recieving party then as soon as your connected with no mention of the rate it drops the call after "Hello" !!! did call FCC have a complaint filed but still have to pay until investigation is compleat ??? really they can't do what everyone on here did and see the disturbing history of this "legitament" Business ??

Thank you!

Happened to me too
$70 for a minute long call to my parents on a payphone in los angeles
This is ridiculous! What are you guys doing about it??

I received a charge of 18.37 for a collect call from a private institution for  60 sec.  what to do.....

just came back from bank destroyed old debit card .brother made call to me .ok bill said 2014.i could live with that .2 days later total now 56.00 old 20.14 not on bank statement.lady at bank said it is an initial charge .i did not call company and probably will never get money back but i filed legal complaint.wish i had knew about this first