800-828-7959

This number and 804-319-1962 and 804-319-8494 do not stop calling my home, so I blocked them. The 8494 number shows up as SUNTRUST MRTG, I do not have a mortgage with SunTrust and I closed my checking accounts with them when they started to charge a monthly check card fee, they reversed that but I had already shred my checks and opened an account with another bank.

Suntrust has been harassing me for the past 4 days.  They call every 3 hours.  They started by calling from the local number, using an automated teller.  Now they have graduated to the 800 number.  I have been to the branch several times since the calls started,  and I paid the account 2 days ago at the branch, but they will not stop calling me.  Last call was from this 800 number at 8:25 pm last night. 800-828-7959.   I AM FED UP !!!!!

They call and harrased me a lot.

Got a call from some thick-accented Indian named Daniel (HAHAHA YEAH RIGHT) asking if I was <my name> . I said "Yes," and of course, he immediately asked me to verify the last 4 of my SSN. So, I told him that isn't how verification works, dipsh*t, YOU called ME. Why don't you tell me your REAL name and the last 4 of YOUR SSN, and MAYBE I'll believe you are who you say you are." LONG SILENCE............."Yeah, thought so." *hangup*
If Suntrust really wants to get a hold of me, I sincerely hope this is not their standard procedure for doing so, because they will be trying for a LOOOOOONG time.

I took out an auto loan through a dealer with "SunTrust Bank".  I don't bank with them but thought that wouldn't be any problem.  Payments are due on the 19th.  SunTrust sent me a coupon book.  Since I pay everything online, I contacted SunTrust to find out what other options were available.  I was told I would need to open an account in order to pay online.  Of course, it would include all the minimum requirements and fees associated.
I already have a bank account, so I told them no thank you, not at this time. Then, I was told I could pay over the phone.  Great until I asked if there was a fee.  This would, of course, include a minimal transaction fee for processing ... $15.00.  This would effectively erase my low interest rate savings, so again I said no thank you.
Of course, there is always the option to mail a check with hopes that it would arrive and be processed timely on a regular basis.  That barely happened on my first three attempts so it was back to the drawing board.  After contacting them again, and with some routine questions, I did find out that I could drop my payment off at any branch.  (Their rep did not volunteer this information; I had to pry it out of her, no kidding).   So, I go to make my payment and find out the branch closed at 5:00 and  I would need a bank card to "record" my payment transaction at the ATM after hours.  What a shock!  I finally just dropped my payment in the general night drop box. This was two days ago and my payment has still not posted, which brings me back to the reason why I came here tonight.  Not only has it not posted, (again what a shock!) but I started receiving calls from the number above.  Not one, or two, but five to my cell, and two transferred to my desk at work.  Knowing my payment was not late enough to be accessed a penalty, I called SunTrust.  What a joke.  After nearly 20 minutes of an absolutely frustrating and irritating go no where conversation I requested notes be placed on my account with respect to the payment I made and the calls to stop.  
Thinking this was resolved, I put the entire episode behind me until my phone starting ringing again today, this time from 804-319-8494. Guess who?  
I couldn’t talk freely at work, so I waited until the end of the day.  During this time, I received three more calls from them.  Finally, it is the end of the work day and I am driving to the branch where I dropped my payment off, but, oh yeah, they closed at 5:00, and then I hear a missed call alert on my phone.   Guess who?  I get out my hands free device and hit redial and got a rep.  Here we go – name, address, rank, serial number, name of first born, etc. etc.  After about 5 minutes listening and trying to pleasantly answer her questions, I had enough and interrupted her.  I explained I had already been through this, and was no longer in any mood to humor her by going through it again.   I asked her to check my account and read the notes.  First, she said there were no notes.  I told her all the calls were recorded on my BB and she might want to look again.  Then she told me that even though I called and informed them a payment was made they still have the right to contact me and it might take up to 72 hrs before the calls stop.  Does this means she has changed her position and now agrees there are notes on the account?  Based on this observation, I decided I would not get anywhere with her and asked to speak with a supervisor, manager, or someone in their dispute resolution department.  We were disconnected.  What a shock.  I’m sure this was just a dropped call, <smiling>, so I called back.  And again we start with the usual and customary questions.  I cut in on this rep not allowing him to speak over me and told him the last rep hung up on me but I was not going away nor was I going to answer any more questions without first being heard. (Can you imagine how pissed I was at this point?).  
I asked him to stop trying to cram his interpretation of fair debt practices down my throat and acknowledge or dispute that I contacted this department earlier in the day. He fumbled a bit and then said that he could see the notes.  If that is the case, I wanted to know, why then, would SunTrust initiate and support a policy that allows calls to continue anyway?  Did the collection department think it was okay to harass me with multiple calls?   Here we go again with the standard due date speech.  Even after I contacted and updated collections, what you are saying is you still have a right, a company duty to basically tag team and harass me through my phone?   He said I was angry, and I reiterated that is because I am still receiving calls.  Then, I told him I wanted a number, name, address and or contact where I could file a formal complaint.   There was silence.  He finally responded that they didn’t have one.  I thought, hmmm, and told him, okay – well then, you want this to escalate outside instead of handling it internally, alright, game on,  and here I am.  He asked me to stay on hold, not sure what he was going to do or who he was going to get, but since there is no dispute resolution center in SunTrust’s collection department there was no need for me to be on hold.
This is just my first of many stops.  Before I move on though, there are a few things I want to say directly to SunTrust Bank Corporation.  Hope they are out there and reading this:

1.    Stop pushing your new customers to open accounts solely to pay their loans. This is just an internal scheme that inflates revenue and projections.  If you have any doubts about this creative way to lure investors through a program designed to enhance forecasts, just think of Wall Street and the reputation it acquired through the very same tactics.  
2.    If you are going to get into the auto loan business, be smart about it and make it easy for non-banking clients.  You will earn and keep more business with honesty and respect.  The working force is tired of being nickel and dimed and mistreated.  Gimmicks designed to favor only the bank will fail in this economy long term.
3.    Re-organize and re-train your collections department.  Teach them how to keep and access accurate notes before making any calls.  Make sure they are talking to each other and inspire them to be more than just the bumbling, repetitive call center they are now.  
4.    No dispute resolution department?  Create one.
5.    I am by no means perfect, but I deserve better treatment than this and will never consider doing business with your company again.  
6.    To the general public – run; don’t walk away from any loans through SunTrust.

Dear The Facts - you are so wrong!  My husband has an auto loan with Suntrust, which I send the check for every month.  It is there and the payment comes out of our checking by the due date.  But without fail, every month they start calling the day after the payment is due, and when we answer and talk to them they are extremely rude to us.  And sure enough every time when we tell them to check the computer, the payment is there.  They do not apologize either.  Once this car is paid off, Suntrust will never get our business again!  Suntrust sucks big time!  We also have a car loan for my car through Toyota and they have been wonderful!

Hey, all you geniuses who feel the need to throw out smug comments like, “pay your bills on time …”: you’re missing the point! This is not about a bunch of people being called by bill collectors for late payments. Read the comments. The problem is, the callers for Sun Trust are acting in an unprofessional and highly suspicious manner. I’ve gotten some calls myself, and it’s true: the callers rarely identify themselves; they say they’re with Sun Trust Bank, that they are “updating the records” – and then they ask you for your account number or the last four digits of your Social Security number. Sounds like a classic phishing expedition to me! What would any reasonable person think during a call like that? Has to be a scam – just hang up! And when the caller rings again, and again – my, what a persistent little crook this is!
At no point is it made clear that they are calling about a late or missing payment. Perhaps, if one is willing to tell his or her private account number or SS number to a complete stranger who called out of the blue, the caller will explain why they are calling. But who among us wants to take that chance in this age of identity theft? Better to just hang up.
If these people are legitimate employees or contractors of Sun Trust, why not act like it? If they really are with Sun Trust, they should know our account number. Why ask for it? And why even mention Social Security numbers? Don’t they realize what a red flag that raises these days?
It really comes down to a matter of training. Sun Trust is simply not doing a good job instructing these people who represent their company. First, the callers should have a prepared script. And they should not in any way appear to be unknowledgeable regarding the account they are calling about. Even if they don’t have the account number in front of them, don’t ask the customer to provide it! That’s exactly what a scammer would do!
Ultimately Sun Trust is the loser. If I get a legitimate call from a bank about a late payment, I will pay attention. I pride myself on paying bills on time; a late payment might mean my check is “lost in the mail” – something I need to know about ASAP. But a call from a possible scammer – I and most people will (or should) simply hang up. Or, the customer may get angry, call the police or file a complaint. Either way, the call is not effective, and that is just bad business practice. Wise up, Sun Trust: invest a little of that stimulus money to train your representatives properly and stop alarming your customers!

Hey, all you geniuses who feel the need to throw out smug comments like, “pay your bills on time …”: you’re missing the point! This is not about a bunch of people being called by bill collectors for late payments. Read the comments. The problem is, the callers for Sun Trust are acting in an unprofessional and highly suspicious manner. I’ve gotten some calls myself, and it’s true: the callers rarely identify themselves; they say they’re with Sun Trust Bank, that they are “updating the records” – and then they ask you for your account number or the last four digits of your Social Security number. Sounds like a classic phishing expedition to me! What would any reasonable person think during a call like that? Has to be a scam – just hang up! And when the caller rings again, and again – my, what a persistent little crook this is!
At no point is it made clear that they are calling about a late or missing payment. Perhaps, if one is willing to tell his or her private account number or SS number to a complete stranger who called out of the blue, the caller will explain why they are calling. But who among us wants to take that chance in this age of identity theft? Better to just hang up.
If these people are legitimate employees or contractors of Sun Trust, why not act like it? If they really are with Sun Trust, they should know our account number. Why ask for it? And why even mention Social Security numbers? Don’t they realize what a red flag that raises these days?
It really comes down to a matter of training. Sun Trust is simply not doing a good job instructing these people who represent their company. First, the callers should have a prepared script. And they should not in any way appear to be unknowledgeable regarding the account they are calling about. Even if they don’t have the account number in front of them, don’t ask the customer to provide it! That’s exactly what a scammer would do!
Ultimately Sun Trust is the loser. If I get a legitimate call from a bank about a late payment, I will pay attention. I pride myself on paying bills on time; a late payment might mean my check is “lost in the mail” – something I need to know about ASAP. But a call from a possible scammer – I and most people will (or should) simply hang up. Or, the customer may get angry, call the police or file a complaint. Either way, the call is not effective, and that is just bad business practice. Wise up, Sun Trust: invest a little of that stimulus money to train your representatives properly and stop alarming your customers!

we have a car loan with sun trust we ask to skip april payment the man said that would be fine at suntrust. I made my may payment the 23ed. We got up to go to work our car was gone. Called 911. Our car was in repo we paid over 600.00 dollars to get it back we trusted the guy at suntrust about april payment. We have had our car for 3 years never missed a payment. So we learned a lesson don`t trust no one at this bank. I made may payment at the bank and they had to look it up and found that it was paid so we paid over 600.00 for there mistake. Im not going to give up on this. If any one has any ideas please help. They did not send a letter or call us or my husband work i not that number has not changed he has worked there for 15 years.

I just let it ring, they will just have to wait patienly just like we wait patienly for the banks.

This number has been calling for the past couple days.... my due date for my payment has past but the grace date hasn't.... plan to take my payment this weekend.... but the best part is that my parents also have a car loan thru suntrust and their date is the same as mine and they arent getting the phone calls.... i live in MD and its my right to refuse that they record a phone call so when the lady told me the call was going to be recorded and then asked me to verify with the last of my social or account number... i told her its my right to refuse that you record this call and i will not verify any info.... i asked what the call was in reference to and she said she cant tell me and to call back when i can talk to them.... i had another creditor call me just the other week about a small bill i had forgotten about and they stated right away that it was an attempt to collect before verifying anything when i asked what the call was about.  They are very sketchy and im planning to talk to someone at my local branch this Saturday as to why im getting these calls

i do not want more call from 18008287959

I have been receiving calls from 800-828-7959 for the past several days, they do not leave a message.  The one time I did answer, the person said they were from Suntrust and wanted to confirm my relationship with Suntrust.  They immediately asked for the last four digits of my social security number and for my address.   I responded that he had called me and that I was not giving him any information and hung up.

I the reported this to the Suntrust fraud prevention line, and they confirmed that 800-828-7959 is a valid Suntrust number.  They also confirmed that there was no indication on any of my accounts explaining what someone would be calling me.

Either this is a terrible business practice or there is some individual within the Suntrust telemarketing center that is making Phishing calls.

Be careful folks, it is a jungle out there!

They've called our business phone several times. When I answer, they hang up.  When I try to let voice mail catch it, they hang up.  I don't understand why they keep calling.  Obviously not very bright.

Hey who the [***] is this

Unless he works for Suntrust..  The virus that should be wiped out.

I received 2 calls from (800) 828-7959. 1ST time was on a Tuesday @ 7PM - I missed the call, they did not leave a voicemail. I called back and it was "Suntrust Bank". I hung up and called the customer service # you get from the Suntrust Bank site - they indicated they DID NOT see records of them calling me.

2ND time was on a Tuesday @ 800AM - I picked up. A lady indicated she was calling from Suntrust Bank and needed to speak with (my name) and needed me to confirm the last 4 of my SSN and my completed address. I replied with since she is asking for my information, what was the call in regards to? She said she couldn't tell me as it was a business matter with Suntrust and needed to verify she was speaking with the right person (which is resonable). I advised her I didnt know what she was calling for and how would I know if she was a fraud? Told her thank you very much that I would be calling Suntrust Bank myself and hung up.

I checked my credit report and everything is up to date. I really do believe this is a scam call to get personal information. If you get calls like these, please hang up and call the actual number you find on the site or on the back of your card / on your billing statement.

I have been receiving calls from this number for a few weeks and they never leave a voicemail. I finally called the number back and talked to someone at SunTrust bank. They asked for my name and phone number where I am getting the calls. I gave them that information, and they said they would remove my number. They also said, we have this number registered to Xxxxx Xxxxx, who is a person who works for me. They asked if this was an incorrect number for her and I said yes, so they are removing my number. They are just trying any means to get a hold of this person who works for me, I am assuming to collect a debt.

They keep calling, I answer and they hang up! what a pain in the butt! 5 calls today and it is only 2 P.M.  going to be a long day

They called me last night at 7:30 asking for me. When I asked who was calling she refused to say and just kept repeating the question if I was ***. I never confirmed who I was and finally hung up on her. You're the one that called ME. I have the right to ask who is calling.