877-430-1431

Yes, that CFPB is a scam organization. One more scam organization sucking up our tax dollars. Horrible people, horrible organization. There is no consumer protection in the USA anymore.

Moronic thinking like that is from uneducated people who think when you make a report, someone will drop whatever they are doing to handle it. The system works, it is just slow due to being over whelmed by many dead ends and incomplete reports because people like you think that just pointing a finger and saying "l think its fraud" without anything to back it up, is enough to stop something.
It is people like you who waste tax dollars by causing those agencies to waste resources chasing nonsense.

Funny because I have never had any problems with them.  You must have dealt with them during the last administration.

claimed to be from Bank of America Fraud  claims department, took my private account info, told me she was a sending me a important form that I never received 11 days ago.

I hope you contacted the real BoA at a known phone number & closed your account!

Legit if you receive a call is because you made a Complaint about something don't be suspicious.
If you are sketched out first ask a couple questions such as what does the starting of my email start with etc you get the idea.

Got a call from these scammers. Told me it was about a Bank of America complaint I supposedly submitted on the BBB?  Then he asked me to verify my birth date and SSN. I told him the BBB does not request that info so how could you have to verfiy with me. He started to say that he understands that people don't trust callers. He's right, so I hung up him!

I got a call from these people too, they are pretending they are from BofA compliance department. I don't trust any unknown callers and don't provide any info to them

Stop this account please

BofA does not monitor this site and no one here can do anything about your account.
That is entirely YOUR responsibility.
Call the bank or go to your local branch and talk to them.  You may very well find out that the calls you are getting are a scam.

Bridgette Perez wrote:

This is not my account

That still does not change the fact that it is your responsibility to contact them and let them know they are calling the wrong person.  If you do not do it, no one else will and they will keep calling you thinking that they have the right number.

I so agree I’ve been trying to deal with them for the past 15 days when I call back no one ever seems to know what I’m talking about and never find my claim number at the off chance if I get someone who seems to know what they’re talking about they tell me they have to connect me to the fraud department of course does not have a direct line and everything starts all over again

This was "Anna Rose" BoA regulatory complaints department (877-430-1431 X437894) responding to a complaint filed against BoA with the Office of the Comptroller of the Currency.

BoA will neither speak to you or email with you other than to say "we tried to call you, please call us back."  If you bell them back, they still will not speak to you unless they "authenticate" you via text message.  I have told them repeatedly that I do not do text messaging with people I love much less with businesses.

I encourage anyone who has had issues with BoA (or any other bank) to file complaints with the Office of the Comptroller of the Currency, the BBB, and your state's Attorney General's Office for Consumer Protection, the government's ADA office, and anyone else that may take complaints about the bank.

I am looking for another bank.  After roughly 25 years with BoA, I am DONE.  I am not a trained seal, and I am tired of the pure aggravation they put me through, and their expectations that EVERYONE and his dog has a mobile phone, a mobile phone carrier, and can and wants to do text messaging.  The banks seem to think their customers do not really matter, and one size fits all.  They are bloody dictators!  It is time we had banks who listen and who accept with grace and humility that "the customer is always right."

I filed a complaint with The Office of the Comptroller of the Currency and CFPB against BofA and received a call from this number. The voicemail from Jennifer Burrows.

Yes hello this is Jennifer Burroughs with BofA Regulatory Complaints of Bank of America calling for () this is in regards to correspondence that we received on your behalf from the office of the control of the currency on the consumer financial protection Bureau I will be researching into this matter and will be responding to you in the form of a written response either by secured email or by mail if you have any questions with regards to use a situation please give me a call back at 877-430-1431 extension 437807 my office hours are Monday through Friday from 8 AM to 5 PM Pacific time thank you so much and have a good day bye-bye…

I also received a email  from her(enterprise.resolution@bankofamerica.com) Thank you for contacting Regulatory Complaints of Bank of America. As your Resolution Specialist I welcome the opportunity to address your concerns.
I am your point of contact until this matter is resolved. My direct number is 877.430.1431, extension 437807, Monday through Friday from 8 a.m. to 5 p.m. Pacific.

Please note that we will be providing our response to your concerns by phone, in writing via a secured email or standard mail. Please follow instructions in that email to access our response. If you need additional assistance, please contact me at the number above and I or one of my colleagues will return your call within 48 hours.

If you have difficulty hearing or speaking on the telephone, we can also connect through Telecommunications Relay Service at 800.877.8339.

Thank you,

Jennifer Burrows

A few days ago I received a "secured" email from same email address stating that I needed to click to read and I didnt. I called BofA customer service 800-432-1000 and they confirmed they didnt send any emails to me.

Corporate Resolutions IS for individual consumer complaints.  I have dealt with them quite a few times, not that they ever do much to resolve anything.