406-948-8156

Thank you for posting a report about Total Survey Solutions.

The foreign gang behind this is running a con. Total Survey Solutions is currently targeting Massachusetts. Indian-sounding foreigner in a noisy call center telephoned here on 8-29-2011 at 1:41 pm. Man started off by saying that he wasn't selling anything; started to say something about just calling to confirm something. Cut him off and told him I was on a do-not-call list. He hung up after I asked several times for for the name and address of the company. They called again the next day on 8-30-2011 at 2:20 pm. A woman with a foreign accent in a noisy call center from Total Survey Solutions rushed out the question  'Do you have a fire or smoke alarm in your home?'  She hung up when I asked for the company address.

Legitimate survey firms are exempt from the Do-Not-Call regs. However, even surveyors and charities must stop calling upon being told not to call again. This is a scam. Beware.

Found company information on another Who Called Us website. Complaints about the "Total Survey Solutions"  phony fire alarm survey scam date back several years.  This quote is taken from that website's 2010 post :


"The company (at least the latest one behind this) is TSS (Total Soft Solutions) in India.
Their web address is totalsoftsolutions.co.in

They are working for an American company, VMS Alarms, trying to sell home alarm systems. They bypass the DoNotCall registry [laws] by stating they are doing a survey. They are not. It's telemarketing. VMS info is vmsalarms.com, their phone number is 1-866-493-1253. They are based in Providence, RI.

They have used several different telemarketing companies over the last several years, all with the same story line. I say we all call them and ask if they have any smoke detectors in their home!!

Or call Monitronics, they are the company that manufactures the alarm systems that VMS sells. Their contact info is
Monitronics
ATTN: Customer Service
PO Box 814530
Dallas, TX 75381-4530
1-800-447-9239

Here is the US office:

Total Soft Solutions America Inc.
Suite No : 240
9850, North Central Xpress way
Dallas, Texas - 75231
Ph: 214-620-1744

I just received a similar call from 813-201-0456, Total Survey Solutions. John ( with a very strong accent) started with asking if I had a smoke alarm, then a security system.  When I told him I wasn't going to give him any information and do not call back he replied in perfect english "F--- Y---".  I am also on the do not call list.  I can't believe a company with that kind of track record can sell anyting.

I did the same thing!