800-733-1116

They canceled a card due to possible fraud. Then applied the most recent payment (well above the minimum payment) to the old card number. I got a call saying we were past due. Talked to the lady who wasn't much help. Actually hoping someone else calls back, maybe I'll get better answers

If that is the case, then why don't you call them?

I will call tomorrow and see if they got it taken care of. She said they were working on it. Just didn't have answers as to why or how it happened

THIS IS A SCAM.  After getting several text message, my wife called the number back and said they were trying to process a payment but it would not go and they needed to correct our account number.  Ya sure.  I do have a Sears credit card.  I used it last in 2015 (2 years ago) and has a 0 balance.

This number calls me 4 or more times a day!

They call numerous times a day! Leave no message or some message about concerning my sears account. What sears account?? I've never had a sears account. Please stop!!!! You people are relentless and irritating. Lose my number people!!

Number provided in message from Citi Sears card. I don't have one. When called, they ask for account number or Social Security number. I have no way to verify this is legit so no to both.

Whether it's a scam or not, my personal theory is an attempt to collect money from people who DO have a Sears credit card or from people who they "think" have a Sears credit card. I believe the root cause is to obtain money to help the post-bankruptcy process.

If Sears doesn't make these calls, then there is a good chance Sears will not survive.

They aren't contacting you though. Companies can call and verify employment based on the debt you owe. Which would be why they are asking for HR

You can give them the number they called. It's probably just a wrong number given to them by someone.  It's not  a scam it's Citibank.  They handle lots of credit cards

Just letting you know that I get calls from this number and I have NEVER had a Sears card in my life. People seem to be fed up because they are getting these calls even when they don’t have a card or debt.