877-456-5171

877 area code: Toll-free
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  • 0
    Lee, TN replies to Laura, PA
    $29.95 was just taken from our checking acct on Jan 12,2011 with an electronic check to BSU Services, which we have never heard of. They had our acct # and Routing # correct, my Husbands name but the wrong address and town.  We closed our acct and are working with the bank to see what can be done. We have called 4 time to the customer service # and got a different story each time. It's a big rip off.
  • 0
    Unbelievable!
    | 1 reply
    I just discovered that a check like the ones above went through my account as well!  I have a bunch of auto-withdrawals and an auto-deposit I'm now going to have to change!  How on earth does this happen?
  • 0
    Wachovia-Charlotte NC
    My name changed in Feb of 2010.  They used my correct married name on the fake check.  So my information was stolen after that date.  I did refinance my mortgage thru onemortgage.com in Nov 2010.  I never wrote a check to them nor paid online.   They immediately sold my mortgage to Wells Fargo and I made my first payment Jan 2011 transferring the funds online.  (Wells Fargo has merged with Wachovia)   I do pay my credit card bills online going to their website and letting them take it directly from my checking account.  Chase, BOA, Citi and Discover and my checking account info is stored on their websites.  I have never used online bill pay at my bank.  Maybe that would be more safe.
  • 0
    RickDean
    I got hit also.  Same issue - they hacked my name and bank acct number.  Wrong address on the "check", etc.  Did quite a bit of checking this morning and it appears to have been hacked from an online mortgage service.  I make payments to Cenlar, but they use a third party which was apparently compromised.
    • Caller: BBU Services
  • 0
    JD
    Everhome Mortgage customer here...got hit with the same thing. Now, I'm running around dealing with this headache.
    • Caller: BBU Services
  • 0
    dar replies to clare
    I am reading these messages. I just found a charge on my account last night and a copy of the "check". I am in Michigan and it went through my local credit union. I do not have the other accounts like some of these messages are mentioning. Will see if ever get a refund.
  • 0
    I HATE SCAMMERS
    I was wondering if anyone else on here makes payments through NCO? When I pay my bill for Columbia Gas, my payment is taken by a different company, as is the case for alot of businesses for online payments. The check comes through paid to NCO/NISOURCE. The funny thing is that I had just authorized this check on 1/11/11 and the scam check came through on 1/19/11. Looking back on my account this is the only company that takes the money out this way...even when I give my account number to my other bills they take it out as an auto debit instead of an electronic check. I looked up NCO and they are into everything, collections, outsourcing, accounts recievables etc.... also they are not accredited with the BBB and have tons of complaints...like saying they are a lawyer to collect a debt and collecting debts that have already been paid etc... They also have ties to several of the companies I do business with...Maybe they have been hacked! That would definitely explain why it's so widespread.....this same thing is on another site too, but the money was payable to red systems ltd. instead of bbu services...here is the link if u wanna check out...
    http://www.callcatalog.com/phones/view/866-608-8664
    • Caller: bbu service aka red systems ltd.
  • 0
    Doug
    I got charge too for 29.95 and just got off w/ my bank to dispute the fraudulent elect check.

    I don't have Evergreen mortage but does have Anthem BCBS. May be their site got hacked.
    • Caller: no one called. got number from electronic check copy
  • 0
    RJK
    I'm from Iowa and also was an unlucky target of this scam.  I called the number on the check, several days in a row, getting a different person each time who read an identical script.  They were not BBu, they were DBU, a company that was in charge of refunding unauthorized charges and a refund would be back in my account in 5-7 business days. Every person, that answered my calls, would end the conversation with me when I started asking too many questions.  I contacted my bank right away to receive a refund for the unauthorized charge.
    Thank you for the advice on how to report this fraud.  Something needs to be done, we all need to keep updating this site or something to find out how to stop this scam. I think the amount is small enough that the scammers are hoping one doesn't notice $29.95 missing from their checking account.
    • Caller: BBU Services/DBU
  • 0
    MoSTL
    | 1 reply
    We all need to work together to figure this out. All of us have Something in common because thats how they got all of our account #s. I have reported this to the FBI, BBB & RIPOFFREPORT.COM ...If we all report this and try to work together maybe something can get resolved. Btw, nobody should call that # on the check & give them the TX #. Thats a scam! The reason they want that is to confirm your account got hit and they will lie & say they will refund the money but never will! Just close your accounts and file reports with all 3 of those websites I mentioned. Lets all pull our brains together and figure this out. The only people we have given our bank info to is the following. Everhome Mortgage, Costco Insurance/Ameriprise and Paypal. Also, have any of you download any apps to your cell or any programs on your computer in the past month? Either these hackers have obtained our info via a businesses website or via a virus on our computer or cell.
    • Caller: nobody called me just stole money from my account through electronic check
  • 0
    Anonymous in IL
    | 1 reply
    I have been dealing with this since the 12th of this month. I've opened a new account, but can't close my old account until all of my legitimate checks clear; I'm hoping that will be soon. It's going to take about two weeks for me to get checks and debit card for my new account; I've had to ask my car insurace company to not take payment out of my old account. I called EverHome Mortgage yesterday on the 27th to tell that they might have a security breach with their online payments; they're sending me paperwork for their fraud dept. Yesterday I filed a police report (waiting to be able pick up a copy), filed a complaint with FTC, filed a report with ripoff reports.com. I will be filing a complaint with the FBI, & state's attorney general as soon I get my copy of the police report. I will probably also take the police report into my credit union to let them know that I really did file a police report. This is such a hassle. It's also very unnerving since none of us have a clue how these jerks got our information. I wasn't sure if I was going to report the fraud to the credit bureaus and get a fraud alert put on my accounts because I didn't want to overreact. I've decided that I'm going to do that since I don't what other information these thieves have. The only things I have in common with some of you is EverHome Mortgage, my credit cards are through HSBC, and I've had a payday loan.  
    For those of you thinking that this fraudulent scamming company will give you your money back, forget it!  They are criminals! I urge you to file a police report,  report them to the FTC, and as many places as possible. They've made our lives miserable; let's do the same to them!
    • Caller: BBU Services; did not call
  • 0
    Jen replies to Anonymous in IL
    I agree with you 100 percent, I have filed complaints with everyone I can...the FBI, rip off report, bbb, consumer reports...just anyone I could think of...yes it took a whole day but these people stole my husbands hard worked money...and when I say that he works at A Military base 4.5 hours from our home but we sacrifice having him work away so we can live and i just will not put up with anyone stealing our money. So please people report it especially to the FBI and rip off report site...they are taking money from even service people so please report!!
  • 0
    Gotme replies to Just me
    "Just me":

    We got hit for the $29.95

    We have a mortgage thru EVERHOME Mtg. also.
  • 0
    Anonym
    | 2 replies
    Just found a 29.95 check in my Chase acct. that I didnt authorized. I notified the bank and made a claim. After reading all the posts and reading another similar story on rippoffreport.com. Im noticing that many of us have a lot in common. My mortgage is with Litton Loan, and like the other story I read online, I pay online to Chase and Capital One. Tried to call the number on the back of the check. It just goes to a voice mail.
  • 0
    E
    I got hit with the same thing. 29.95 from BBU. What I don't understand is how my bank (Wachovia, btw) let this happen. The irony of it all was when I was trying to report this via phone to the check fraud department and they had to ask me about ten billion questions to "verify my identity" but when it comes to cashing checks with the totally wrong address and no signature, oh hey, that's no problem...now I have to waste my time and get a new account # because of some cheating scam artist. nice.
  • 0
    Cole replies to Just me
    We have Everhome and had same problem. Bogus name and address but right account information. This is the only thing that we paid out of this account so I am pretty sure this is where they got my information!! Grrr..
  • 0
    Mary
    Same scam on our checking for $29.95 1-26-2011--correct name and wrong address on the check.  I closed the account per the recommendation of my Bank and opened a new checking.  I too have Everhome mortgage...Unfortunately, I updated my online banking info to the new checking number as well.  I cannot get through on Everhome's phone line but they must have been hacked and did not advise their customers.
    • Caller: BBU
  • 0
    JP
    I spoke to Everhome and at first they "blamed" me for not reading the fine print somewhere....usually their service has been good, so I was sort of suprised when I got an attitude. About ten years ago I narrowly adverted an identity theft attempt, so I am actually very careful about this stuff.

    When I explained that I had not entered my checking information anywhere recently and explained that many Everhome customers were hit by the same scam she finally listened and put me on hold. The customer rep then came back after talking with her manager and said their fraud unit was aware of it, but that other mortgage companies had been hit as well. So, I don't know if it was a wider hack of mortgage companies. I would doubt that Everhome and say Chase or BoA would use the same online billing systems.

    At least my bank has been fantastic with getting this taken care of. It is a giant pain in the rear, though.
    • Caller: BBU Services
  • 0
    Kan
    This happened to me, too. The check had my maiden name but a fraud address. BBU Services in NV took out $29.95 on 1/24/2011. I filed the police report, went to my bank, had the account number changed. There is nothing much I can do, though I really want this company closed down and someone arrested for this scam. The police in my county said she could not do anything investigation because the transaction was in NV.
  • 0
    Wachovia-charlotte NC
    Now that we all have new accounts, what are we to do about paying our bills?  Go back to mailing checks?  Is that the only safe option?  I am afraid to put my new account number out there.  Many places scan your check as soon as you give it to them, then hand the check back to you with your receipt.  Is that the same as an electronic check?  Technology, huh!  I certainly don't want to have to deal with this again.............Anyone have advice???

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