407-771-0887

Go F__k yourself, you self-righteous jerk.

keeps calling early in the morining
no message left
this is haraassment and my cell should not be calling and wasting my hard earn minutes.

Call and when I answer--no answer--just hear them breathing.

calls me very day through out school,..so not professional

This is not true. When they call, as they just did, they do not identify themselves as Chase. Someone from this # just called me at work on my cell and asked for my husband. When I identified myself as his wife and asked who was calling, she simply said "Never mind, I'll call back".

They will not stop!  They hang up when I answer nasty because I see their number.  They claim they can move money from 1 acct to another for me for a future payment due 5 days from now.  Do they not realize I can move money on line, myself? or go to the bank?  MORONS!  Like I would give authorization for a money move over the phone to someone who claims to be from Chase, when the phone # states it is no longer in service, if redialed?

HEY JERK!  Some of these people don't even have accounts with CHASE like myself.  So why don't you go into your OWN SELF RIGHTEOUS chat room and stay out of this one.  

CHASE is annoying.  I get multiple calls as well.  They call and hang up with the assumption just to be annoying.  I have talked to these people and they know I am not their customer but keep calling.  I am writing down every call since I have told them to stop calling personally.  Now I am writing a letter, sending it certified with a signature receipt so I can take action.

As far as Mr. Duhppl and his jerk comments...Chase is probably calling some people for late payments, however that does not make these people bad.  Terrible things happen to people everyday that put them in a situation where they can't pay their bills.  I have worked in the banking industry for 15+ years on all sides and there are more people with hardships than there are those who are out to screw the credit card companies or banks over.  And who are you to judge?  I don't see "GOD" in your title?

What does Duhppl stand for?  "dumb utterly hypocritical parsimonious peon loser?

Chase Card Service.  It is very annoying.  They used 394-608-5039 also.

Portions of the Fair Debt Collection Practices Act

804. Acquisition of location information
Any debt collector communicating with any person other
than the consumer for the purpose of acquiring location information
about the consumer shall—
(1) identify himself, state that he is confirming or correcting
location information concerning the consumer, and,
only if expressly requested, identify his employer;
(2) not state that such consumer owes any debt;
(3) not communicate with any such person more than once
unless requested to do so by such person or unless
the debt collector reasonably believes that the earlier
response of such person is erroneous or incomplete and
that such person now has correct or complete location
information;
(4) not communicate by post card;
(5) not use any language or symbol on any envelope or
in the contents of any communication effected by the
mails or telegram that indicates that the debt collector
is in the debt collection business or that the communication
relates to the collection of a debt; and
(6) after the debt collector knows the consumer is represented
by an attorney with regard to the subject debt
and has knowledge of, or can readily ascertain, such
attorney’s name and address, not communicate with
any person other than that attorney, unless the attorney
fails to respond within a reasonable period of time to
the communication from the debt collector.


805. Communication in connection with debt collection
(a) COMMUNICATION WITH THE CONSUMER GENERALLY.
Without the prior consent of the consumer given
directly to the debt collector or the express permission of
a court of competent jurisdiction, a debt collector may not
communicate with a consumer in connection with the collection
of any debt—

(1) at any unusual time or place or a time or place known
or which should be known to be inconvenient to the consumer.
In the absence of knowledge of circumstances
to the contrary, a debt collector shall assume that the
convenient time for communicating with a consumer
is after 8 o’clock antimeridian and before 9 o’clock
postmeridian, local time at the consumer’s location;

(2) if the debt collector knows the consumer is represented
by an attorney with respect to such debt and has knowledge
of, or can readily ascertain, such attorney’s name
and address, unless the attorney fails to respond within
a reasonable period of time to a communication from
the debt collector or unless the attorney consents to
direct communication with the consumer; or

(3) at the consumer’s place of employment if the debt collector
knows or has reason to know that the consumer’s
employer prohibits the consumer from receiving such
communication.

(c) CEASING COMMUNICATION. If a consumer notifies a
debt collector in writing that the consumer refuses to pay a
debt or that the consumer wishes the debt collector to cease
further communication with the consumer, the debt collector
shall not communicate further with the consumer with
respect to such debt, except—

(1) to advise the consumer that the debt collector’s further
efforts are being terminated;

(2) to notify the consumer that the debt collector or creditor
may invoke specified remedies which are ordinarily
invoked by such debt collector or creditor; or

(3) where applicable, to notify the consumer that the debt
collector or creditor intends to invoke a specified remedy.
If such notice from the consumer is made by mail, notification
shall be complete upon receipt.

(d) For the purpose of this section, the term “consumer” includes
the consumer’s spouse, parent (if the consumer is a
minor), guardian, executor, or administrator.



§ 806. Harassment or abuse
A debt collector may not engage in any conduct the natural
consequence of which is to harass, oppress, or abuse any
person in connection with the collection of a debt. Without
limiting the general application of the foregoing, the following
conduct is a violation of this section:

(5) Causing a telephone to ring or engaging any person
in telephone conversation repeatedly or continuously
with intent to annoy, abuse, or harass any person at the
called number.

(6) Except as provided in section 804, the placement of
telephone calls without meaningful disclosure of the
caller’s identity.


What this means, in general as I understand it (not being a lawyer), is as follows:
1)    They can call only between 8 AM and 9 PM local time of the physical location of the phone.  They can call ANY day including Christmas Eve, Christmas Day, New Years Eve and New Years Day.
a.    In the case of a cell phone it is local time of the service provider since it is not possible for them to know your actual location
2)    If you have notified them that you are represented by an attorney in the matter (information given to them) the must communicate only with the attorney
a.    Unless the attorney is not reachable and does not return calls
b.    Unless the attorney give permission for them to contact you directly
3)    They can not call you at work if they have been notified, or can reasonably deduce, that your employer does not allow calls
a.    Example: a manufacturing floor where taking time to answer a group phone takes you away from your specified work area, especially if other workers down stream from you would have their work interrupted as well
b.    Example: 9-1-1 operator
4)    They must stop if you send them a letter instructing them to cease all attempts at contacting you.  Or you can instruct them to contact you ONLY in a specific manner (mail at a specific address, a specific phone number, a specific time, email, etc.)
a.    They can still contact you to inform you of the following things: Their services have been terminated, the creditor/debt collector may invoke or have invoked a specific action allowed by law
b.    This includes your spouse, parents if you are a minor, etc.  It does not specify if your parents can be contacted afterwards if you are not a minor, nor any other family.  It is best to specify this in your letter.
5)    When contacting anyone but you (room mate, family, employer, etc) must:
a.    Identify him/herself
b.    Not verbally disclose that you owe debt
6)    Not use any text or symbols on envelopes sent to you indicating that you owe debt or that they are debt collectors

I have not found any thing limiting the number of times they can call you, especially if you never answer or all they get is your answering machine.  I have not found any thing requiring them to leave a message if they reach an answering machine.  Despite Section 806 (5), even though we all know we are annoyed and feel harassed, it is impossible to prove that it is their INTENT to do so (unless you have a legal recording of such a conversation).  Since most of the calls I get are computer generated I think it would be quite hard to prove that the computer was deliberately trying to annoy/harass me.

It seems the best thing to do, which is what I am now doing, is to send them a letter instructing them to cease all communications with me except thru an email account I am setting up just for them.  The letter will be sent certified mail with receipt required (so they can’t claim that they never got it; like that has never happened).

Best practices in the future when opening up a credit card;
1)    Have caller I.D.
2)    Have a separate email account for them
3)    Never give them your cell phone number

These people have called about 5 times in about 3 months so it seems like I am doing better than most on this blog. I have a gas card that has the CHASE name on the back so I guess I do have an account but I don't have a balance. I am contacting the FCC on this one anyway.

Me, too!  A bit late, and the "check is in the mail" - I paid on-line, and in full but they have called me 3x today (work and cell)and it's not even noon!

these people are still at it - called me 8 times yesterday - we do have a credit card with chase and have paid our bills on time every single month and, in fact - we pay extra every month - so, to the [***] above - there are LAWS in effect that say they can't HARRASS people - so get over your self righteous self

this # calls 20+ times a day asking for my parents. I am their second oldest son and I am watching the house while my parents are away.(I am 18) I have told them repeated times when my parents will be back in town, but they call anyway.
many times they have simply hung up on me. these people are rude, harassing, and disgusting. is there anything that can be done to get the phone calls to stop?!

Duhppl probably works for Chase, which definetely makes the story behind the calling a little more understandable.  And explains why this company is one of the dumbest I've dealt with ever!!

Everyday for the past month I've been getting a call from 1-407-771-0887 on my cell phone. When I pick up the person on the other line always asks for Lisa. When I do answer I tell them I'm NOT Lisa and that they have the wrong number. They keep calling at 10:30 my time when it's 12:30p.m. their time. When I call they ask for my account # and I hang up. I don't know why they keep calling when I've repeatedly told them they have the wrong number. I want to scream.

I have been getting calls from 407-771-0887 for the past few days, starting early in the mornings (8 a.m. and 8:30 a.m. on Saturday, even); if I do not make it to the phone in time to answer (because I am ASLEEP), no message is left on my machine. I tried calling back the number finally, and was greeted by a message which says the call is being monitored or recorded (never mind that I do not consent to as much).  I spoke with a woman who identified herself as "Betty," and the first thing she did was ask for my account number, which I refused to provide, instead asking her for the reason for the many calls. (If your bank really needs to get a hold of you for anything important, it will notify you in writing.)

She tried to tell me that the calls are usually regarding late payments on a credit card--except I don't have a Chase credit card, per se, because I only use my bank card and pay for items or services directly from my checking account, and if there is no money (or not enough) in my account, then I don't use it until there is; it is impossible, therefore, for me to be late on a payment because I have never even had a bill to pay in all the time I have had the account with Chase Bank.

Then she tried to feed me some B.S. about how maybe someone else in my household had provided the number to them for a reference (also not possible, unless my cats have somehow mastered applications), or that someone who had lived here previously--maybe even as far back as 30 years ago (!)--might have this phone number, as if that even makes sense.  I informed "Betty" that I would be calling the bank's 800 number and reporting the calls and the nature of our conversation; DO NOT SURRENDER ANY INFORMATION TO THIS NUMBER.

Last year, I had a call from a number which also identified itself as my bank, and the caller ID name said it was, although the phone number was not familiar. I called the bank, and the bank had assured me it was NOT one of their numbers (new technology permits caller ID fraud), and reported the number and the calls to the FBI.

That is because these losers are not Chase.

They are scam artist trying to still your identity and your money.

Chase- they are insane w\ the non-stop calls. report them

Exact same situation as the other posts here.  Sometimes they will call 3 times back to back if no one answers.  I have also experienced the same thing in that I pay online and they continue to call.  I paid a few days late ONE time and the fees and interest rate shot up so high that now it's difficult to pay this bill every month.  The worst part is that I'm out of my office more than half of the time, so my assistant is the one fielding the calls.  I will never ever do business with Chase again.  I was late one time with American Express and they left one very vague and professional message on my cell phone and that was it.

I get the calls too.  Nevermind you that I already have payment scheduled through Chase's website.  What are their computers not linked?!  These people need to call once, leave a message if no one answers and wait a few days before they call again.  Harrassing people isn't going to get them thier money any sooner.