8662288944

Privacy Assist Premium and 800-516-9561

I put the phone number into Google and found this site and many, many others.  This company is like a rash on the Internet - usually a good sign you don't want to deal with them.

I have a checking account with Bank of America and never subscribed to this service.  However, while updating my online activity on this normally inactive account, I noticed charges for $12.99 on 6-02-08 and 4-28-08.  This included the phone number and entry listed as "800-516-9561 DES:PrAsstPrem ID".  I immediately contacted BofA by secure email and they answered that is was a ACH (Automatic Clearing House) transaction.  "These transactions are a contractual agreement between you and the merchant. Therefore, I recommend you to contact the merchant in question."

BofA refused to correct the problem although offered to let me file a formal dispute.  I called Customer Service and they recommended I contact the merchant to see if they would offer a resolution first.  

I did so.  At Privacy Premier Assist, the foreign voice said they had a key log of my choice to enroll (which they don't) and something else.  She claimed that I had affirmed wanting the service by pressing 1 once when I called Bank of America's customer service number.  I said I had done no such thing.  And I've never received any mail or credit reports from them.  After a short discussion of how un-interested I was in their service, she offered to refund the 2nd charge but said she couldn't refund the 1st charge.  I said that wasn't acceptable.  I said, I know you'll end up having to give all the money back eventually, so why not save some time and just do it now.  And after waiting a short time on hold, she came back and said I'd get my refund in 24 to 48 hrs.  

I'll post here again regarding that refund.  

As for the Do Not Call registry - this company doesn't apply. Since Bank of America is supplying them with your private information to contact you in the first place, you have no recourse with DoNotCall.  Most here who say they don't bank with BofA likely have a credit card which is processed by them.

The solution obviously is for Bank of America to sever their relationship with this shady company.  I doubt that will happen as long as they're making money from it.  However, if enough people complained directly to BofA and filed formal disputes, it might have some effect.

Okay first of IF YOU HAVE RELATIONS WITH BOFA thats why they are calling you. Also if you are on a DNC list what the means is your on that call centers DNC list not all the other thousands. Also it is not spam Its just an offer that Bank Of America is trying to get there card holders to review for 30 at no cost and cancel anytime in 30 days and not be billed. If you wish not to get calls. CALL THE 1800 number to BOFA and let them know you want to be taken off there marketing list. Gosh no research people just ignorance