Telemarketing Script
Here is a list of questions to ask each telemarketer when they call you. Print these questions, and put them next to the phone. Telemarketers are required by law to answer each of these questions. Write the answers down and as well as the date, time of the call, and anything else that will help you remember the call.
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- Patricia Kelley replies to Jtoomuch| 2 repliesI agree with you 1000%. I live in Portland where we are #3 in high unemployment in the nation and jobs are scarce and when I get on here and tell people after 28 months of paying $1400 in bills on $149.00 a week they tell me I am lazy and a piece of [***]. They have never worked in a call center or have a clue as to the hell I have been through keeping from being homeless. I worked for MSI and they let me and 200 others go after being here for 26 years never to come back and they were a multi million dollar corp. They outsourced and we got nothing and no job to come back to and no severence and no job help. I was 1000% on my own yet people on here say mean and horrible things. I also use a walker due to 3 car wrecks and have suffered tons of discrimination. I communicate over facebook with my ex coworkers and most of them have had to move in with relatives in other areas of Oregon because they could not get work in Portland due to all the MArket Research companies outsourcing due to our too high minumum wage. They can go to other states for lower wages. They consider us scum because they have had everything handed to them all their life and never have had to struggle so it is easy for them to say nasty things to us. I try and have a 4 year college degree in Accounting and went to every class at the Employment Department and did go to computer school as well until I got this TM job a month ago. All the Employment department said was I could not have a job and they could do nothing for me. Every one that I thought would help me did not. It was my falt I was out of work always. That is why most people moved out of here due to no one giving a damn. This town is messed up in Portland. Now jobs are not even paying you to work in their call center. I went to three interviews in two weeks that said they could not pay me anything and this is the way their boss ran the company and had been for 25 years or more. I walked out of all of them and kept my pride. Some companies short you on checks and the labor board says you cant get your money due to a contract they signed with the city or state. I had a friend that this has happened to 5 times now and he can do nothing about it. I hate the comments people put for telemarketers because alot of people that go to work for them have degrees and are disabled where no one else will hire them. It is not our falt we are in car wrecks or become mentally ill and cannot get a SS check because we are fighting for over 10 years due to too much fraud in the SS system here in Oregon.
- Sir BedevereIt says at the beginning of the article above: "Telemarketers are required by law to answer each of these questions. "
Can anyone tell me specifically what law this is? Most telemarketing scum simply don't believe it. - cypresstdI like to waste as much as their time as possible. I let them go on and on about this and that. I ask them questions and even engage in a little small talk. I get as much information as I can about them and the company they are representing. And then I ask them if they are familar with the National Do Not Call List. Not that it really does any good. We keep getting unwanted calls. But it is fun to know that at least I cut into their bottom line - sad and pathetic as it may be.
- Steve replies to TheToxicAvengerRoad rage and chat rage are similar in that the one venting does it where the victim cannot get to them. Like some of the posts here about t.s.r.'s calling and guys in trucks who like to crowd drivers with tailgating. I personally find those who go out into the public to dump their anger disgusting. This includes public forums, customer complaints, fast food cashiers, telephone service representatives and the local police officer. None of them are there to be a landfill for any dumptrucks out there.
Thanks for your time. - Stevecypresstd,
Nice work. That makes you just like the ones who actually are doing something wrong when they call - sad and pathetic as it may be. :) - contractchecker| 1 replyI think you are all wrong
I have made over 50000 telemarketing calls
About 70% of people who I speak to are pleased that I rang - there is a lot of loneliness out there
Almost all the rest are reasonable as they say 'no thanks'
Less than one in a thousand are rude and I have the overwhelming impression that the rude people have a problem with life - not only with me.
And those people who get something because I call? Well they are very happy.
Frankly, I think TV advertising is for more common and intrusive and repetitive and often obnoxious. - THE OTHER END replies to contractcheckerSO, you are the jerk who interrupts my time, and then calls an nd calls till someone answers.
give it up jerk....... you are not wanted ,,, you can make 5000 more calls and we arent going to answer!!!!!
good luck with your chosen "profession"..... - Gabby JimThe only effective way I have found to fight back, short of getting a lawyer, is – and this works fairly well – to never answer a call where you don’t recognize the caller ID, let it go to voice mail. THEN, and this is the kicker, record an SIT (special information tone) – you know, those musical tones that precede the “The number you have reached - - “ messages when you call a number that is out of service (google “SIT Tones” – find a site that actually has them available!) Then make your own voice mail message like this – be sure to warn your friends and legitimate contacts: Record the tone into your voice mail greeting, followed by your own voice saying – mimic the phone company – “The number you have reached, (your phone number) does not accept telemarketing calls. Everybody else, please leave your name and number at the tone and I’ll call you back ASAP.”
I have used this technique in the past and it usually causes the auto-dialers and telemarketers to automatically take your number off their lists before they get past “the number”. It may take two or three calls before it works, and they may try again in a month or three, but eventually they stop calling - 2G replies to DPLso mcdonalds pays $9/hr? 1 out 3 of telemarketers get $10/hr plus commission. so you think telemarketers are thieves? who pulls out their credit card and reads off the number, expiration date and security code, voluntarily, to someone in another state, without having a gun held to their head...and then cries, "stop thief!"? hatefulness knows no boundaries and stupid invents its own. the way i'm understanding many of you, youmd rather die than become a telemarketer. does that include killing off the family that looks to you for food, shelter and healthcare? oh no, wait...there's always welfare, or maybe dumpster diving for food for them, or taking them to soup kitchens is better than earning an honest living. there's hateful and stupid people in every job in the world, just as there are good and decent ones. some waitresses are great...some have nasty attitudes. some architects are gracious with clients...some treat their clients like they're stupid becos they cant read blueprints. some doctors treat their patients with respect & some are arrogant enough to believe that their patients couldnt possibly know the difference between a pulled muscle and a broken bone. and some people who write comments on forums are genuinely looking for solutions...and some who like to instigate violence, even if its only verbal. the article above TOLD you all how to stop the calls. why dont you read them and just say "Hey thanx!" and then go follow the advice.
- 2G replies to fred k.look, i cant stand being aggravated by telemarketers either but i'm old enough that i've seen a lot of different people do a lot of distasteful jobs rather than be beholden to charity. telemarketing is a marketing tool for advertisements. and it's rarely the case that a company is "allowing" telemarketers to get away with their actions, rather understand that what you hear is them reading a script that has been developed by that company and arguments that they have been "trained" to use, usually verbatim and always within legal perameters. if you think it's illegal, report them, sue them and brag about that (as long as it's true, otherwise they can sue you for defamation). there ARE legitimate offers by some telemarketers out there, from legitimate, reputable companies, even if there are many more that are just junk. the point is, you cant get scammed if you just say no anymore than they can take your money if you dont give it to them. and for pete's sake, read the damn laws, because "tis far better to remain silent and be thought a fool than to speak and remove all doubt."
- 2G replies to realityand some of those children lost a non-smoking parent to cancer or maybe even in the line of duty. or maybe that child is dying of leukemia. maybe the charitable donations are going to the hospice program that gave someones grandfather his dignity during the final months of his life. yeah, lump all telemarketers together because they're all so horrible. by the way, do you believe those Gallup polls?! no, wait...you hate knowing whats going on because you hate telemarketers. yeah, they do THAT too.
- 2G replies to gnomeyou have to READ the laws and then FOLLOW THROUGH on protocol.
- 2G replies to Lightnstorm06well done. and yes it is a shame that some companies actually train their people to make a sale "at all costs", thus ruining it for all. i've had more of the bad ones than the good, but i try to maintain common decency with all. i dont envy you but keep your chin up.
- 2G replies to Willoh that is just too funny!
- 2G replies to Wondering...BUT, you have to read the laws & regs. telemarketing is just not illegal and will likely never be. but there ARE exceptions. sounds like a great idea, though. at least if the laws are enforced consistently, there would be less of the nasties and pushies and more actual up-front info on a much higher ethical level.
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