"The Vehicle Processing Center"

They keep calling me and asking for Danielle? I answered the second time they called me today because it was twice within 5 minutes, so I thought it could be something important. They don’t like getting questioned on why they have the wrong name and hang up the second you ask about a do not call list or what company they work for. They just keep saying “well it’s the vehicle processing center” over and over again until they hang up. The girl today told me the company was called “The Vehicle Processing Center”. I called them back to see if it went to a real business (sometimes when you call numbers back, the number it was masking is a real place) but this number went directly back to them. I ended up calling them about 40 times and just muting my end until they hung up. They keep starting off the conversation and going “Hi this is the vehicle processing center, am i speaking with Danie-“ and hang up because they realize it’s me. One guy is trying to be all friendly, so I said “I just want you to stop calling me” and then he goes “so ask us to put you on the [***] do not call list!” and i said “I have about 30 times” and he said “you know what, you’re done-“ and hung up. The first ten times I called it was me just breathing and they say “hello-hello-hello???” and then either I or they hang up, and the next ten was them saying the “Hi is this Danielle” and hanging up when they realize it’s me, and me just cackling on the other side. The next few were me saying “yeah you don’t like being spammed do you?” and the last few was them trying to pretend they didn’t know who I was. It’s the same 3 people, two women and a man, who is exceptionally aggressive. The last call I made, was the (not very bright) girl I talked to the first time, and I let her ride out her whole thing and eventually got further than I ever have with them and got “transfer to another department” where I spoke to a very nice guy, I was interrogating him to see how far I could get with him, he explained their packages to me and broke down the cost and kept asking to make sure if I was actually interested because I was just giving him short “sure” “that’s fine” “sounds good”. I eventually asked him if they had a website, and he directed me to omegaautocare.com, which seems legit. so I said “i’m just curious, do you work for the same company as the lady I spoke to before you?” and he said “No, they’re a third party who finds people who are interested in the warranty and directs them to our company to close the sale” (idk if he was lying or not, because what’s the point of all of that if the scammers not even the one getting my information, unless it’s on the line with them still. But I think he might be with a legit company because he was so worried that I wasn’t interested in what he was saying and was telling me about how if i want to make a purchase his company would need to call me directly and he can’t take my payment information from an incoming call for “security purposes”. so i really don’t see what the scammers are getting out of this if they’re actually directing you to a legit company) so i told him that the 3rd party who sent me to him was a scam and that I was trying to mess with them and that I was sorry if he was being honest and if i wasted his time

} don’t see what the scammers are getting out of this if they’re actually directing you to a legit company

I guess you need a primer on lead generation, TCPA violator style. More often than not, it's that anonymized "third party" in a call center jangling a few million phones with cold sales calls. Omega purchased your lead this time, but "The Vehicle Processing Center" could have several possible clients.

In my experience, the lead sale can be made in real time during the call when the intent is to "transfer" a baited prospect. The initial phone drone may not know who's getting your lead, else is not allowed to tell you. The "very nice" reps at the lead purchaser in turn may be oblivious to the tainted nature of their "qualified leads". I've had to lecture a few on the existence and scope of the TCPA and DNC Registry. A while back, one young man from a solar installer sounded stunned to learn that I was responding to dozens of illicit calls, dumped on me all month long.

I suspect their bosses know better and keep silent. As with organized crime and terrorist groups, the secrecy buffering is critical to deniability, reducing heat from regulators and an outraged public.

I'd imagine Omega paid well enough for its comforting brochure-ware website and its high BBB rating. Their marketing skill does not make them "legit" or their products safe for consumption. (See last week's FDA ban on Juul and its fruity nicotine pumps for a fine example of oversold "free market" hazards.) Omega's complaints from the past couple years alone have been steady and frequent.

Some customers feel confused and misled by promises made which don't align with thorny contract terms. Some report rude treatment while negotiating coverage disputes as their cars sit disabled in a garage. Others cannot get the company to quit making sales calls and/or charging recurring fees, often when the hapless customer does not own the cited vehicle or indeed any transportation.

The company hotly denies any failures to perform on contract or that it places unwanted or illegal calls. The latter claim is plausible; that's what the no-name cold call "warranty specialists" are for.

Wobbly customer satisfaction is to be expected from anyone who resorts to phone spam to drive new trade. This is acutely true for any business with a subscription model. Similar patterns arise from spam-happy peddlers of alarm systems, small dish TV, medical panic buttons, solar panel installers, timeshare resorts, computer security, medical insurance, diabetic supplies, and maybe others I can't recall on short notice.

Fortunately the Federal Trade Commission shares my squinty view of the role played by these sales mercenaries, and has sued egregious frauds who both fib on the phone and misuse collected personal data. The FTC spares no more sympathy for client outfits with "reason to know" they are buying dirty leads. Well, we now have one more player name for the watchdog databases, if it hasn't been mentioned prior in some other thread.

I get multiple calls a day from different area codes in the state that my cell's area code is in. I've blocked them every single time and they keep calling. I'd change my number but I'm sure they'd just get ahold of it then as well.

Plus you'd just end up with all the unwanted calls of the person who had your "new" number before you. If you don't know anyone else in those area codes, block the entire area code.

I fully agree with your and B’kerz earlier remarks. The key, however, is to not let the trolls troll you (don’t lower yourself to them) because they’re just not worth your time.

Invariably about 90%+ of loan officers, MediCare & final expense insurance agents, solar agents, mortgage brokers, etc. claim their computer screens don't contain identity info on their lead generators. I'm getting less skeptical about this obliviousness as time rolls on. One possible reason the bosses and honchos buying the leads want secrecy is so that it's harder for us to attribute 2+ calls within 12 months from the same lead source for non-robo calls falling under section 227(c).

Secrecy benefits both ends of the lead purchase. No one needs to tromp in the brambles of TCPA enforcement to see that. I imagine the lead purchasers don't much concern their sales reps with how prospects arrive. From their perspective it's not germane to the point of sale. Listing such data only disrupts the illusion that a responding mark has been "transferred" within the same building rather than across a continent or an ocean. Even more grating is when the lead buyer "thanks you for calling" as though you'd initiated the exchange, unaware that you've been herded there.

Possibly some legal counsel to chronic junk callers has thought of your theory; I can't see it being applied very often. No one I can think of is manually dialing for those common telemarketing categories. The lead sellers mostly either play a canned pitch or make us wait through a long pregnant pause before a human rep speaks. None of them could be satisfied with a single annual bite at the apple. Indeed, hurling calls by the bushel is both vital to their business models and a sure cause for complaint. So already the trashy callers are on mushy legal ground.

I could see them hoping we forget, as you might be aware, that ignoring Do Not Call registration sidesteps the 'two call' hurdle. Without DNCR in play the junk caller can play innocent and take a brief benefit of the doubt. When DNCR is a barrier the TCPA violation is automatic, no need to wait for a second call or worry about live versus canned delivery. The dirty dialer has prior reason to avoid pestering a registrant.

My aside here is that the same secrecy renders all non-paper no-call requests utterly useless. There is no duty to identify exactly which company is (allegedly) accepting the consent revocation, a serious statutory shortfall. There is only a mandate to provide opt-out, which becomes Compliance Theater. I've been hollered at by rude BPO schmucks for my "failure" to "press nine" or whatever was the offered opt-out, and instead wasting their precious time with my reasonable request to know WHO the eff is calling, so that I can monitor my inbound calls for obedience.

... 'cause, you know, their time is obviously valued so much higher than my own.

Just saw this reply. we all appreciate your input. On a large majority of call center/lead generator [CC-LG] transfers to lead buyers, there's a 1 second mini-screech that activates several times. The CC-LG will attribute the mini-screech to "technical issues," and I'm assuming try to transfer to another lead buyer. Or the CC-LG will say they'll call back at a later date when the "technical issue" is fixed. And often the mini-screech is the last thing I hear after the call buyer has concluded their pitch.
  Re: Para 1, the lead buyers often ask "why is it important who called you?" Re: Para. 2, lead buyers invariably asserted in court that the live transfer was happenstance, i.e., the CC-LG had multiple buyers who have contracted with that CC-LG, and my being transferred to them wasn't through a single, direct pipeline. These days, it's hyper-important for the buyers to side-step the ADTS issues. For Para. 3, time for the magnifying glass!