FTC Hangs Up On “Rachel From Cardholder Services”

“At the FTC, Rachel from Cardholder Services is public enemy number one,” said FTC Chairman Jon Leibowitz. “We’re cracking down on illegal robocalls by bringing law enforcement actions and pursuing technical solutions to the problem.”
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  • 0
    Rode the 800 replies to Susan
    >>   Congress.  They passed laws allowing no doc loans and loans to people who could not pay it back so the poor could "have a home."  Get mad at them.  The banks didn't do anything illegal.    <<

    Congress should not be expected to outlaw everything that is idiotic, imprudent and immoral. Bankers are suppose to exercise sound judgement and prudence.....not slide by on the excuse that something is not actually unlawful.
  • 0
    Penny
    You mean that Rachael or Ann are NEVER GOING TO CALL ME AGAIN????  Thank the lord.  I can't stand either one of them or their annoying voices.
  • -1
    Phone Research IS Programmer replies to Truth4424
    | 1 reply
    I can't say this enough... the national DNC (Do Not Call) list does not protect you from research surveys, only from telemarketing which is loosely defined as asking you to contribute money or donations. As long as they don't do that, the DNC list does not apply. The company I work for is strictly research-based, mostly political, but some customer service inquiries and recruits for focus groups. We keep an internal DNC list but we are not required to by any laws. We do it because we don't get good results calling people who have been smart enough to express a desire not to be called. So keep in mind, saying "i'm on the Do Not Call list" is probably not true depending on what list you're referring to. For our company, you would be if our call centers had called you and you requested it. For others, the list is kept on a client by client basis, and even on a survey-by-survey basis within the same clients. If someone starts talking at you just immediately say "put me on the do not call list". End of story, for that survey. Or better yet, don't answer calls from unrecognizable numbers. And don't give people money just cause they told you to!!!! And if you're eating dinner, don't answer the phone and then complain they interrupted your dinner. Know the rules, use them to your advantage, stop complaining and start getting smart.
  • 0
    Phone Research IS Programmer - the enemy replies to cranky lady
    | 2 replies
    Hallelujah! First piece of wisdom I've read on this page! In this day and age why is anyone tripping over themselves to get to their phone in time? My mother still has this mentality, guess it comes from decades of landlines and having no idea if your neighbor is calling to tell you your roof is on fire or what. If you want to get ahold of me, I'll call you back on MY time. Call me selfish, but if I wanted to be talking to you I'd be calling you right now. If you want to talk to me you'll leave a message or send a text so that I can decide the priority of returning your call. But I'm a selfish s.o.b. and guess what, I program phone surveys. But I don't take them haha, I hang up. And people need to get their facts straight about the Do Not Call list. It only governs telemarketing (very very poorly) and has no regulation over research companies. So stop whining and stop answering your phone if you don't know who the hell is calling you. They. Will. Leave. A. Message. Unless they don't want you to know who they are in which case...... no brainer!
  • 0
    Phone Research IS Programmer - the enemy replies to Irratated
    If someone was going to offer you a job but got your voicemail on the first try and refused to leave a message and moved on to the next candidate, I really doubt you were going to get that job (unless they needed you within the hour, sounds like it wouldn't be a real long-term employment then...). Just sayin... real people leave messages. If they don't, you probably shouldn't care that you missed their call.
  • 0
    Phone Research IS Programmer - the enemy replies to Bix Borquert
    | 1 reply
    You want it both ways. Get the govt out of our bedrooms! But get them on our phone lines. But not OUR phone lines, just the bad guys' phone lines. Talk about a liberal conservative. We all want the government to protect us from the crap that annoys us, but leave us alone to annoy others if we see fit. How about people get smarter and ignore your phone occasionally, and for the love of pete don't give people money or information if you have no reason to believe you should, or actual proof that it is required of you, other than someone you don't know with a barely understandable foreign accent claiming to be in Kansas telling you to. Here's a thought, ask them what city they're in and what the average temp is there... a tip I learned from my overly-friendly stepdad who likes to chat with telemarketers. Guess what, they're not really in Kansas. Or HANG UP.
  • 0
    Random Victim
    Any fines are a joke they can pay easily. To them it's just a cost of doing business, like a fee of some sort. These boiler rooms move around very quickly and the calls can be handled by an internet PBX server anywhere and everywhere. These operations they "shut down" were instantly running again in another location. Bottom line, the defective USA government does nothing to stop these people. Any actions the government takes is a fake attempt to justify their phony scam jobs and bloated paychecks. They're playing us for suckers the same as the telescammers.
  • -1
    Phone Research IS Programmer - the enemy replies to Alan
    | 2 replies
    Not giving them the pleasure of taking their call or giving them money is another one. It's funny, I never accept any of these phone offers, never give them my information, and I very rarely get called. Yet my parents who will 'politely' hear them out get called constantly. They've got lists of another million numbers to call, most will not waste the time calling someone who instantly says "put me on YOUR do not call list". (As opposed to "how can you be calling me, waaaah i'm on the do not call list".) Say "put me on your do not call list, and hang up. Walk away. Play with your kids. Walk the dog. Stop freaking out that someone might trick you into giving them money.
  • -1
    Phone Research IS Programmer - the enemy replies to Jerry
    | 2 replies
    If you get these via text, you just reply with "STOP". I'd say this works about 90% of the time with everyone I've heard from. And I have probably only had about 10 telemarketing/scam type texts in my life. But then again I don't use my phone for every facet of my life like so many people do now. Sometimes, occasionally, I even take it out of my pocket and leave it in another room when I go to use the bathroom, eat dinner, or sleep.
  • 0
    Phone Research IS Programmer - the enemy replies to Anonym
    Hilarious, I like you.
  • 0
    Geb replies to jamie
    Mmmm good idea, since I have been calling and reporting them for 5 yrs, I would not have to worry about my retirement funds, going much to quickly!!  ahh dream world!!! never going to happen...
  • 0
    Sick O'Spam replies to Hallelujah!
    | 1 reply
    I would suggest not calling them 24 hours a day.  Allow just enough time in between where they think the ringing might stop; THEN, let it ring, let it ring, oh, let it ring.  And, if they're lucky enough to have any kind of music, let it instead be all their pre-recorded messages, including 'press 1 for more information, or press 9 to be put on our do not call list'.  Tee, hee, hee.
  • 0
    nytemare4u replies to Truth4424
    Of course they did. I am still getting calls from Rachel at card services so there must be many more companies they haven't caught. I just got a call not 5 minutes ago saying they can lower my credit card interest. I have been on the DNC list for many years and even resign up every 2 years to be sure I am still on it.
  • 0
    nytemare4u replies to c anderson
    I get spoofed caller ID calls a lot. Most of the time the number is 000-000-0000 but other times it is my own number with an asterisk in front of it. That is a ploy that used for telemarketers or bill collectors.
  • 0
    daleinaz replies to ArtL
    Seriously? Almost fallen racing to get to the phone? Who do you think is calling? The Pope?
    Get an answering machine, tell all your friends to leave a message, and you'll call them back in a few minutes when you can. Take your time, don't fall.
    Or get a cordless phone and carry it with you.

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