800-684-8429

Kawasaki Motors Corp
9950 Jeronimo Rd
Irvine, CA, 92618
(949) 770-0400
(949) 460-5600
(949) 460-5601

HSBC
452 Fifth Avenue
New York, NY 10018
(224) 544-2000
(224) 552-6982
(646) 366 6130

Attention: Takeshi Teranishi, President

Re: Kawasaki Credit Card – HSBC Bank USA

To Whom It May Concern:

Today, I received yet another telephone call from HSBC Bank.  This time it was from a lady calling out of California claiming to be with HSBC Executive Services and wanting to discuss the telemarketing calls and any concerns that I might have!

The lady insisted that it takes 30 days for the calls to stop… that there is nothing that could be done.  That since I made the request on Nov 3rd that I was out of luck never mind the fact that HSBC was told two weeks before Nov 3rd to stop calling.  In other words, I have been dealing with this for over a month!

The fact remains that when I spoke with HSBC Executive Services Christy Ann Denis on Nov 3rd and at that time I provided her with the dates and times of when the calls were received and when I requested that my number be removed from their telemarketing system!

Did she document those dates and times?  

No she did not!

I have been putting up with these harassing phone calls for over a month!

Today, I also did some research and Googled HSBC complaints.  I found out that my complaint is not unique.  There are hundreds upon hundreds of complaints about harassing HSBC telemarketing calls from Suzuki and Yamaha owners.  There are even complaints about how HSBC charges ‘Debt Cancellation Fees’ for paying loans off early.  There are literally thousands of complaints about poor HSBC customer service!

(There are even complaints against Steven Rybarczyk from 2008 for this very same situation that can be found at: http://householdwatch.com/news/interactive/594  which also points out numerous hang up calls from this company!)

It is bad enough that this loan was screwed up right at the beginning… but for Kawasaki USA and its dealers to offer this predatory credit program from a banking institution that has such a poor reputation – to unsuspecting customers… there is no excuse for this!

I do not expect Kawasaki to do anything about this.  After all, HSBC is not owned by your company.  But you do need to be aware of just how the company that provides the Kawasaki Credit Card treats your customers!

Sincerely,

CC. Neil Booker, CEO HSBC Bank
      Steven Rybarczyk
Ohio State Attorney General
Better Business Bureau
www.ripoffreport.com

Federal Communications Commission
Consumer & Governmental Affairs Bureau
445 12th St. S.W.
Washington, DC 20554
(888) 225-5322
(866) 418-0232


HSBC
452 Fifth Avenue
New York, NY 10018
(224) 544-2000
(224) 552-6982
(646) 366 6130

Attention:  Julius Genachowski, Chairman FCC
               Neil Booker, CEO HSBC Bank

Re:  HSBC Bank USA – Intimidation & Denial of Multiple Do Not Call Requests

To Whom It May Concern:

On 10/12/10, my wife and I decided to purchase a Kawasaki Vulcan 500 using the Kawasaki Credit Card offered through HSBC Bank.

At the time of purchase, I specifically stated that we did not want telemarketing calls and was assured that we would not be getting any!

Shortly there after, we began receiving multiple telemarketing calls.  Each time the calls came, I specifically requested to be placed on the Do Not Call List.  In all communications with HSBC I was told that it would take 30 days before our number was cleared from their system… I checked my records; this has been going on for over thirty days!

It should also be mentioned that after making these requests, I began receiving multiple telemarketing calls from HSBC in one day.  Two, three, and four calls in one day were common.  Many of the calls were deliberate hang-up calls.  It should be stressed that it has been made perfectly clear to HSBC that we were declining their phone calls and offers!

As defined by the FCC rules found at: http://business.ftc.gov/documents/bus27-compl ... es-rule#threats repeated phone calls, is willful intimidation by HSBC and their representatives.

As defined by the FCC rules, repeated hang-up calls are also considered to be ‘intent to annoy, abuse or harass!

FCC rules specifically state that each and every one of those willful violations is subject to a $16,000 dollar fine.  The four calls they made to my home adds up to $64,000 dollars… that is just for one days worth of harassing calls!

I have a letter dated 11/05/10 addressed to my wife that acknowledges our privacy preferences… yet HSBC continued calling!

I also have a letter dated 10/20/10 that clearly states that our lien free title would be sent to us within 10 Business days.  The Ten Business Days has long since passed.  To date, we have not received the title to the motorcycle… perhaps my complaints about the abusive, harassing, rude, unprofessional telemarketing calls from HSBC have caused this delay!

Today, I also did some research and found numerous complaints against HSBC.  I found out that my complaint is not unique, that there are hundreds upon hundreds of complaints about harassing HSBC telemarketing calls from Suzuki and Yamaha owners.  There are even complaints about how HSBC charges ‘Debt Cancellation Fees’ for paying loans off early.  There are literally thousands of complaints about poor HSBC customer service!

There are even complaints from 2008 against the very same people I have spoken with for the very same situation my wife and I have experienced.  A good example can be viewed at: http://householdwatch.com/news/interactive/594  which, I should point out, also mentions numerous hang up calls from this company!

It is bad enough that this loan was screwed up right at the beginning by HSBC but for Kawasaki USA and its dealers to offer this predatory credit program from a banking institution that has such a poor reputation – to unsuspecting customers… there is no excuse for this… Not when we have a zero balance with this company!

I do not expect the FCC to do anything about this.  After all, you can not take action on my complaint alone.  But you do need to be aware of just how this company is conducting its telemarketing business!


Sincerely,


CC.    Steven Rybarczyk – HSBC
Kawasaki USA
Ohio State Attorney General
Better Business Bureau
www.ripoffreport.com

Kawasaki Motors Corp
9950 Jeronimo Rd
Irvine, CA, 92618
(949) 770-0400
(949) 460-5600
(949) 460-5601

HSBC
452 Fifth Avenue
New York, NY 10018
(224) 544-2000
(224) 552-6982
(646) 366 6130

Attention: Takeshi Teranishi, President
               Wm. David Armstrong, Kawasaki Legal Council
               Donald Koprowski Kawasaki Vice-President

Re: Kawasaki Credit Card – HSBC Bank USA


To Whom It May Concern:

The purpose of this letter is to make you aware of just how your business partner… HSBC Bank, treats Kawasaki customers!

Recently, my wife and I purchased a new Kawasaki Vulcan 500 and took advantage of the Kawasaki Credit Card that is offered by HSBC Bank.  

Both my wife and I have credit scores in the 830 plus range, so qualifying for credit is not an issue for us.  In fact, we could have paid cash that day for the Kawasaki… which is my third Kawasaki Motorcycle that I have owned and the fourth Kawasaki product for my family!

(It should be noted that while applying for the credit card, the dealership kept apologizing to us at how unprofessional the application was.  (It was very unprofessional.))

Two weeks after buying the Vulcan 500, we have been getting numerous telemarketing calls from HSBC Bank.  We have been getting one, two, three and up to four calls per day from HSBC.  Many of these calls have been hang-up calls, which began after I asked them to stop calling.  This has been going on for five to six days per week for almost a month now!

We have Caller ID and know where the calls are coming from!

Does Kawasaki want their customers treated this way?

While reading this, please keep in mind that we paid the Kawasaki Vulcan off less than 30 days after buying it… we don’t owe HSBC Bank anything.  We don’t have a balance.  We are not late on paying the bill… because we don’t owe anything!

I have never experienced such aggressive, rude, unprofessional and illegal treatment from a bank before!

Again, I have to ask… is this what Kawasaki USA had in mind for their customers when you signed the business agreement with HSBC Bank?  Is this how you want Kawasaki customers to be treated?

Serious mistakes were made by HSBC during the Credit Application Process… mistakes that violate federal law… the fact the both my wife and I requested a joint account and were not given that option proves that Federal and State Laws were violated.  Then, for HSBC to make numerous harassing and clearly illegal calls shows that this company has major problems… problems that Kawasaki should be aware of!

I want the calls stopped!

Respectfully,

CC. Neil Booker, CEO HSBC Bank
      Steven Rybarezyk HSBC Bank

Unfortanetly you need credit cards to build credit so you can buy a house, or a vehicle, or start a business, etc. Try saving up 250,000 dollars to buy a house, you would probably be dead by the time you did.

These people call 3-4 times a day.  When I do answer they won't tell me who or what they are with out first finding out who I am.  I tell them they called me and I'm not giving them personal info over the phone and they hang up.

HSBC card Services is the company. if you want the calls to stop you can fax your phone number along with a formal message to cease all telephone communications to them.

FAX number: 847-843-5669
Address:
HSBC Card Services
ATTN: Cease and Desist dept
P.O. BOX 5203
Carol Stream, IL 60197

800-684-8429 they call me at work all the time. like 10 times a day everyday. I never pick up & they don't leave a message.

12/14/2010 I have very rare calls and the only 800 # that calls is 800-684-8429.One day last week I picked it up and did not say anything. I heard first. Hold for a message. Then I heard a man say hello and then repeated hello. I clicked the button off. Oddly enough, the phone always rings when I turn on my computer and link up to my network. And it is the only phone number that was placed on the do not call list that continues.Any time of day 7 days a week.

if u have a cell add it to your rejected calls.. they are calling me on $15 past due for 10 days, go figure..

I don't know who called, it was a computer generated call and I was to hold for an operator.  NOT at my place of business.

If you owe them money and you are their customer why in the world would you tell them that you are on the do not call list. That is the dumbest thing I have heard in a while. They have a legitimate right to call you until they receive payment.

They called on christmas eve, desperate much?

These people are a joke. They will nott communicate with you because they have a script. You tell them to cease & dsist calling you. Just notify them that you have reportd them to the Better Business Bureau, Do Not Call List and the Federal Communications Commission. [but also follow up and do so, just don't threaten] Then advise them that all future calls will be recorded and you are legally putting them on notice at this time.

The calls will stop - trust me, it works.

Hey - thanks alot it really does work, especially when you put them on notice that they are being recorded. Thank you so very much!

Again this caller is calling me all hours of the day and night, yes 2:am 11pm it does not matter to this caller, I'm quit ****-*** about the whole thing calling me at all hours of the day and night.  When is this caller going to get it.

I sure do not know who is calling me at all of the hours of day and night, but it's getting past a joke as I have a message recorder and soon as it stops with the recording there is no one there Hmm.  No guts I'm gussing.

unwanted calls

01/05/2011 and 01/06/2011 this caller called 18 times just in these two days, have filed complant with the Do Not Call as I have this service hopes it works.

Would like this call stopped.  Constantly getting this number.  All hours of the day and night would like it stopped or blocked if possible.  Thanks.

They called at 7AM on Martin Luther King's holiday.