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- Luke replies to Paul with Auto Marketing Systems| 2 repliesWell Paul with the free pot you're giving away on Fridays you can add DEA to the list!
- Mike replies to BrettI love you Brett!!! LOL.
- Paul with Auto Marketing Systems replies to Luke| 1 replyThat's actually pretty funny... but like I said, I didn't write the post you are referring to.
- Luke replies to Paul with Auto Marketing Systemsyeah like u say but out of the gazillions of hours u spend on dis board i never seen a message from u on a frday afternoon
- Paul with Auto Marketing Systems replies to Brett| 2 repliesI've addressed the legalities in some of your previous posts, so I'll move on to your 2nd paragraph here...
This post is another in particular that clearly misinterprets information that YOU have provided to other readers (the BBB report that has been posted numerous times). For example, we read in the report that "Through an agreement with Adventis, Inc. d/b/a The Big Lot, Longwood Industries offers automobile Internet-Web Advertising."
You interpreted this as "Your parent company is Adventis and they are 501c3...what about Longwood, The Big Lot, and Longwood Industries."
You made quite a quick mess for other readers here. The report says that Longwood Industries has an agreement with Adventis, Inc., which is the company that owns www.thebiglot.com, which is a website that Longwood Industries (aka Auto Marketing Systems) uses to help sell its clients' vehicles. It says NOTHING about Adventis, Inc., being a parent company. They are nothing but a business partner of Longwood Industries/AMS. AMS uses many venues to help sell vehicles. The websites owned by Adventis are just a few of those that AMS is permitted to advertise on per their agreement. Simple enough? Two separate companies, as recognized by all aforementioned authorities.
You also claim that by using the phrase "uninformed conspiracy theorists" that I am insulting a potential customer base. Nice try, but I'm sure other readers can identify the difference between the conspiracy theorists and potential customers.
I'm also glad to know that you believe that happy people make posts on comment boards and that they do it all the time. You claim you can find many for other companies that you do business with, but not ours (need I remind you that you haven't done any business with us). You say you can't find anything good about our company when there are positive posts on this very website. Do you believe they are real, or do you now want to change your mind and accuse us of writing them?
And what "proof" have you provided of anything? You've copied and pasted a BBB report 4 times. That's it. Otherwise, all you are doing is the same "talking" you accuse me of. I'm not out here covering our butt. I'm out here not letting people like you discourage others from giving us a shot based on opinions and bad information given by people who have never used our service, and ARGUABLY, PEOPLE WHO ARE DIRECT COMPETITORS OF OUR COMPANY trying to sabotage our business.
Finally, you say, "a reputable company would take the complaints and issues with the customer and work on their customer service and other issues to make sure there are no further complaints." Well, ALL complaints have been resolved, policies have been restructured and since been given the thumbs up by your beloved BBB, and our grade has improved. We will continue to work on serving our customers better. - Paul with Auto Marketing Systems replies to Paul with Auto Marketing Systems| 3 repliesLet me also put into perspective the number of complaints reported (and resolved) in the last 36 months. There have been 130 complaints according to this report. We operate all over the U.S. and Canada. What percentage of our customer base in the last 3 years (36 months) do you think 130 people represent? Less than 1%.
- Brett replies to Paul with Auto Marketing SystemsPaul, if it IS legal for you to contact people via cell phone, then why does the FCC specifically state this on their website:
For example, it is unlawful for any person to make any call (other than a call made for emergency purposes or made with express prior consent) using any automatic telephone dialing system or any artificial or prerecorded voice message to any telephone number assigned to a paging service, mobile telephone service, or any service for which the called party is charged for the call. This prohibition applies regardless of whether the number is listed on the national Do-Not-Call list.
You are clearly in violation of two Federal laws.
1. You are NOT allowed to solicit to cell phones.
2. You MUST display caller ID when calling people.
3. I DID NOT give your company ANY consent whatsoever to contact me, period.
Do NOT blame my wireless carrier for not displaying your caller ID. I get numerous calls every day and NONE of them have this issue. Also, I spoke with my wireless provider and they told me that your company blocks the number on YOUR end, not mine. Irregardless of what you think, complaints have been filed with the FTC, the FCC, and soon the Attorney General of either my state or yours, whichever is the most appropriate. - Brett replies to Paul with Auto Marketing Systems| 1 replyYes Paul, call the BBB liars and frauds. Information about your company being liars and scammers run rampant on the internet, and yet we are supposed to trust YOU over the BBB, a Federally run agency? I think you are sorely mistaken about the gullibility of the people on these boards.
You still do not address the fact that nothing good can be found about your company. You also do not address the fact that if changes were made to your company, there would be far, far fewer BBB complaints, so instead you state that the BBB info is either false or in your favor. You continue to lie and shade the truth. Give us some fact, Paul, quote some fact, prove us wrong. We have quoted rules and regulations that you clearly violate, and yet you cannot show us a single good review. Until then, you are nothing more than hot air. - Brett replies to Paul with Auto Marketing SystemsSure Paul, telling people to call you and try your service is not drumming up business? It's one thing to say, "Here is our customer service number, please feel free to give us a call and we will answer any questions you have." It is quite another to tell people to call that number and try your service before they speak here. There is a line, and you have crossed into selling your company here.
- Brett replies to Paul with Auto Marketing SystemsI am in no way affiliated with Craigslist. I use their services to sell things when I need to. However, by YOUR company pulling MY information from that website, and contacting MY cell phone, you in turn broke 3 Federal laws, which I have outlined here numerous times, and yet you refuse to acknowledge this. By combing other websites and pulling peoples information from them, and then soliciting them, you are violating those websites TOS, or TOU, and can have legal action taken against you.
Also, DO NOT put words in my mouth. I did not say every vehicle sells within 14 days. However, quite a few do, and I have not had to have anything posted longer than 14 days to sell.
I have dealt with companies like yours in the past, and they are despicable. Especially when they are paying you to run around here and clean up the mess they make.
You call the BBB a fraud, tell me that it's legal to call MY cell phone and solicit me when it CLEARLY states on both the FTC and FCC's website that this is illegal, and yet you expect people to trust you? You are making a very poor case here, and I would strongly suggest you do some more research into the FCC and FTC restrictions on telemarketers, 501c3 or not. - Brett replies to Paul with Auto Marketing SystemsYes, in fact, you ARE in violation of the DNC list. It is ILLEGAL for you to call cell phones and solicit ANYTHING! It is also YOUR responsibility to check whether it is a cellular, pager, or other charge by minute service before you call it.
- Brett replies to Paul with Auto Marketing SystemsI have quoted laws from the FTC and the FCC that you are in CLEAR violation of. That is fact.
Also, why do you call us from Longwood Inc, hide your phone number, have us call ASM? Also, in the message there was NO mention of you being a 501c3 company, which is ALSO in violation of FTC and FCC laws, because if you ARE a 501c3, you are supposed to state so in your message.
Hmmm, more and more interesting. In your last post here, you just admitted to having 4 companies involved in this racket? So, how does it work, Paul? Do you have Adventis call us and leave the messages? Or does Longwood themselves actually do it? How do you explain your message that states this is Brad from Longwood Inc, and then the phone number we call is directed to Auto Marketing Systems? If ASM is a DBA of Longwood Inc, why is this not stated on ASM's website? Why is there no mention of your 501c3 status? So much of your headache could be relieved by being honest and truthful with the consumer, and not hiding information.
You still have not answered my question about the lack of information on ASM's website. There is no mention of a business address, email address, or other identifying information, nor your affiliation with Longwood Inc and your 501c3 status.
Something else interesting is that on another complaints board, it was stated that Longwood/ASM and The Big Lot/Adventis were in no way shape or form affiliated in any way. This was stated by Melanie Fisher, the supposed director of your company. Yet, here you are telling me that they ARE in fact affiliated.
Now, are you going to answer my question about how you think it is ok to pull information from places like Craigslist, when it CLEARLY violates their TOU/TOS? Also, how you feel it is legal to contact people when it CLEARLY states in their ad that they are NOT to be contacted for others goods and services? There is no excuse for this behavior, Paul. - Brett replies to Paul with Auto Marketing SystemsYou said that I should check this out: Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991 CG Docket No. 02-278, Report and Order, FCC 03-153, ¶ 166 (rel. July 3, 2003)
So I did. However, you are still in violation of that which you told me to research.
1. Paragraph 128 I quote " The Commission recognizes that charitable and other nonprofit entities
with limited expertise, resources and infrastructure, might find it advantageous to contract out its
fundraising efforts. Consistent with section 227, a tax-exempt nonprofit organization that conducts its own fundraising campaign or hires a professional fundraiser to do it, will not be subject to the restrictions on telephone solicitations.
If, however, a for-profit organization is
delivering its own commercial message as part of a telemarketing campaign (i.e., encouraging the purchase or rental of, or investment in, property, goods, or services),even if accompanied by a donation to a charitable organization or referral to a tax-exempt nonprofit organization, that call is not by or on behalf of a tax-exempt nonprofit organization. Such calls, whether made by a live telemarketer or using a prerecorded message, would not be entitled to exempt treatment under the TCPA. We emphasize here, as we did in the 2002 Notice, that the statute
and our rules clearly apply already to messages that are predominantly commercial in nature, and that we will not hesitate to consider enforcement action should the provider of an otherwise
commercial message seek to immunize itself by simply inserting purportedly “non-commercial”
content into that message. A call to sell debt consolidation services, for example, is a commercial call regardless of whether the consumer is also referred to a tax-exempt nonprofit organization for counseling services.
Similarly, a seller that calls to advertise a product and
states that a portion of the proceeds will go to a charitable cause or to help find missing children must still comply with the TCPA rules on commercial calls.
So, despite the fact that you are 501c3, calling peoples phones, wireless or not, violates the VERY RULES from the Federal government that you asked me to check on. There is no solicitation for donations or fundraisers here Paul. You are clearly in violation of yet another Federal law.
Shall I continue with those same rules you asked me to research? I think I shall.
Paragraph 129, and I quote: The TCPA and Commission’s rules prohibit calls using an automatic telephone dialing system (or “autodialer”) to emergency telephone lines, to the telephone line of a guest
room of a health care facility, to a paging service, cellular telephone service, specialized mobile radio service, or other radio common carrier service, or any service for which the called party is charged for the call.
Section 227 defines automatic telephone dialing system as “equipment
which has the capacity (A) to store or produce telephone numbers to be called, using a random or sequential number generator; and (B) to dial such numbers.”
In the 2002 Notice, the
Commission explained that more sophisticated dialing systems, such as predictive dialers and answering machine detection software, are now widely used by telemarketers to increase
productivity. We invited comment on these and other technologies and asked whether they fall within the restrictions on “automatic telephone dialing systems.”
Hmmm. You are in violation AGAIN by using an auto dialer to call my cell phone. Shall we continue? This is getting fun!
Paragraph 143, and I quote: The TCPA rules require that all artificial or prerecorded messages delivered by an automatic telephone dialing system identify the business, individual, or other entity initiating the
call, and the telephone number or address of such business, individual or other entity.
Uh oh, you are calling from Longwood Inc, or are you really calling from ASM? Given the fact that we are asked to call ASM, I believe this rule MAY be in violation as well. Carry on!
Paragraph 165, and I quote: We affirm that under the TCPA, it is unlawful to make any call using an automatic telephone dialing system or an artificial or prerecorded message to any wireless telephone number.
Both the statute and our rules prohibit these calls, with limited
exceptions, “to any telephone number assigned to a paging service, cellular telephone service, specialized mobile radio service, or other common carrier service, or any service for which the
called party is charged.”
This encompasses both voice calls and text calls to wireless numbers
including, for example, short message service (SMS) calls, provided the call is made to a telephone number assigned to such service.
Congress found that automated or prerecorded
telephone calls were a greater nuisance and invasion of privacy than live solicitation calls.
Uh oh, looks like Longwood Inc/ASM fail again, Paul.
Paragraph 170, and I quote: LNP and pooling do not make it impossible for telemarketers to comply with the TCPA. The record demonstrates that information is available from a variety of sources to assist
telemarketers in determining which numbers are assigned to wireless carriers. For example, NeuStar as the North American Numbering Plan Administrator, the National Pooling Administrator, and the LNP Administrator makes information available that can assist
telemarketers in identifying numbers assigned to wireless carriers.
Hmm, looks like there are services there for your company to utilize so they do NOT call wireless phones. I highly recommend you start utilizing them.
One more, paragraph 179, and I quote: The Commission has determined to require all sellers and telemarketers to transmit caller ID information, regardless of their calling systems. In addition, any person or
entity engaging in telemarketing is prohibited from blocking the transmission of caller ID information. Caller ID information must include either ANI or CPN and, when available by the
telemarketer’s carrier, the name of the telemarketer.
Wow. No caller ID is in violation of yet ANOTHER paragraph of the VERY rules you referenced to defend yourself. Care to try again? - Brett replies to Paul with Auto Marketing Systems| 6 repliesSo tell me Paul, if your companies have nothing to hide, why there is NO mention of the other company on ASM's or Longwood Inc's website? If ASM was merely a DBA of Longwood Inc, why are the two not referenced on each other's websites?
As a matter of fact, why do you need a DBA at all? Oh, I know it's to differentiate the two divisions. However, upon reading FTC rules and regulations, you are still soliciting illegally. You are ONLY allowed to avoid the DNC IF you are soliciting on behalf of Longwood Inc for DONATIONS OR FUNDRAISERS! You are soliciting for services. IRREGARDLESS of EITHER companies 501c3 status, you are NOT allowed to solicit for SERVICES. Do you understand the difference Paul? Neither are you calling on behalf of Longwood Inc, when we get redirected to ASM. Oh, I know they are the same company. Funny how so many things are omitted between the two. Almost as though you WANT them to appear independent. I will post the rules you are violating here, if you missed my long post up top. - Brett replies to Paul with Auto Marketing SystemsToo bad your grade is still a resounding C, with a warning from the BBB about your business practices. A "C", in this case, should be message enough to stay away.
- BrettIn response to where I am getting my 501c3 information, it's straight from the IRS website.
I quote: "Every exempt charitable organization is classified as either a public charity or a private foundation. Generally, organizations that are classified as public charities are those that (i) are churches, hospitals, qualified medical research organizations affiliated with hospitals, schools, colleges and universities, (ii) have an active program of fundraising and receive contributions from many sources, including the general public, governmental agencies, corporations, private foundations or other public charities, (iii) receive income from the conduct of activities in furtherance of the organization’s exempt purposes, or (iv) actively function in a supporting relationship to one or more existing public charities. Private foundations, in contrast, typically have a single major source of funding (usually gifts from one family or corporation rather than funding from many sources) and most have as their primary activity the making of grants to other charitable organizations and to individuals, rather than the direct operation of charitable programs."
So, Paul, which are you, public charity or private foundation? Selling ads for cars and soliciting business in this manner does not exactly qualify you as ANY of these, according to the IRS.- Caller: Longwood, Inc DBA AMS
- Call type: Telemarketer
- LARS| 1 replya guy named Brad is calling me really often 4 times this week, he say that he saw that i am selling my car, yes but i never ask for any help to do it, he said that he's calling from a company named Longwood Inc.I don't know who are they,i don; trust in this people, making a lot of phone calls.
- Caller: LONGWOOD INC
- Brett replies to Paul with Auto Marketing Systems| 5 repliesIrregardless of what you THINK that statement means at the bottom of every ad on Craigslist, it means EXACTLY what it states. DO NOT contact me about other goods or services. You are doing exactly that, contacting people to offer them ANOTHER service to sell their car. Unfortunately, your argument about how you "interpret" that comment holds no water. If you would like, I can also go through the TOU and TOS of the Craigslist website and tell you exactly what they think of it as well.
Remember, Paul, it's not our responsibility to tell you to remove us from your call list. You shouldn't be soliciting us in the first place. - Brett replies to Tango| 1 replyThis is because "Brad" is a pre-recorded message sent to your telephone, which is in clear violation of FTC and FCC rules regarding 501c3 foundations. They are supposed to be live people, not recordings. Answer your phone the next time they call. You will be hung up on, I'd be willing to bet.
- Brett replies to LARSTake the time and file a complaint with the FCC and the FTC. They have no right to be contacting you to sell your vehicle. Let's stop these guys in their tracks! If you need the information, I will post the links here for everyone.
FCC: http://esupport.fcc.gov/complaints.htm
FTC: https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en
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