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Got a call supposedly from my Credit Union for recent activity on my card. Checked my e-mail and Bank website to verify. I didn't give them any info other than my name, but they also knew the last 4 digits of my card number. This stuff is scary.

You're right they are looking out for you. And if you don't want to input your info to the automated service you can just press 0 to talk to a representative, as someone also said. They don't ask you for too much, they just want to make sure that your credit/debit charges are accurate. They are there to help you, not steal information

I received a call and they left a message to call them back. I do use a Credit Union and when I gave them the info they required, they wanted me to verify that I made a couple of transactions that looked suspicious to them because I was spending a lot of money during December 2010.

They were nice people and professional, and they wanted to make sure that I was making those transactions and that my card was not stolen since it was the holiday season and I had an unusual amount of transactions. I also talked to my credit union and they verified that they use this company to service my account.

If it looks suspicious, please talk to your Credit Union. IMO they were looking out for me, the consumer.

The two credit unions I've been with do not handle security in-house. My current CU (Premier America) happens to use this one; in fact, calling Premier America for card-related issues usually gets me redirected to this number. I've been getting phone calls for at least 5 yrs from this number if there's a sudden string of small charges (e.g. a bunch of iPhone apps) or an abnormally large one. None of my information's been compromised in that entire time.

Contrary to what's been said, you do NOT have to give all the digits to your CC--the phone # I received the call on, last 4 of SSN, and last 6 digits of CC. Immediately following, the automated dialer starts listing all recent transactions, which you can confirm or deny. I actually ignored calling back once, and my CC was locked out as a result.

Finally, and this should go without saying, if you've never received a call from the number, verify with your bank's card security #. If they don't clearly state who you'll receive calls from (or who you should place them to), you really ought to be switching banks and spending less time calling these guys frauds on the Internet.

Jack, (and to anyone else who thinks so) these people are NOT frauds.  I am not an employee of the service, nor one of "the same ones trying to convince you or us they are real and really do exist when in reality they don't and are phony and fraudulent 100%."
     I am a member of a credit union and they use this third pary to monitor activities on your account.  Now granted, when they first started calling me, I ignored the calls (and had my card on hold and a transaction declined because of it) but when I called my credit union they told me that it was a legitimate service that they used and that I should call the number, which I did.  And I am very, very, VERY glad they called me because someone stole my debit card number and used it to make online purchases.  I am so very glad that they are all the ball because the thief could have bilked me out of several hundred dollars and put me in a world of hurt financially.
                   THIS IS NOT A SCAM!!!  IT IS LEGIT!!!!

Seems pretty simple, check you balance and activity yourself, if there is fraud contact your bank if there is not then ignore it...!

They're real! They wanted to check if the card was use for fraudulent activity. They confirmed my recent transactions and had all of the information from the last 3 purchases.

I just called San Diego Credit Union, they told me that the number that called me was the company they use for fraud detection.  

I called them back, and they found 4 attempted charges in the UK, which is troubling because I live in California.  They canceled my current card and directed me to my credit union for a new card.

If you have any doubts, call the number on the back of your card and tell them that they called you.

Had some fraudulent charges a few states away. They called before it registered on my account online. No complete information is given. Just the last 4 of your social, last 6 of your card and verify your d.o.b.

Caller asks for my birthdate and account # and  SSN.  Says there is supicious activity on a card I don't use.   I don't have a Platinum card.  They give me the name of an unknown person when I ask them who they were calling for here at this number.  They have called 5 times in the last few days..

Screwed up phishing company, asking to find out our information.

I received the phone call as well. It is important to call. They will have you verify the number they called and go over your last couple transactions with you just to make sure it's you. They just have you verify information. They already know it. The security on my card was reset. So yes, call, or your security of your card may be blocked.

I got a call from this number asking to verify some charges on my SDCCU issued credit card. They had my current card and my previous card on record, and went over a list of charges that had been flagged suspicious.

It turns out the charges had been flagged as suspicious activity because the card was new and therefore had no usage history, so naturally the current activity didn't match the historical activity.

They're definitely legit as they had a bunch of information that, had it been in the hands of a scammer, would have meant I was screwed anyway.

As far as we know this number is legit. there were charges on our card that we didn't spend. My husband ended up calling Master Card so he could talk to a real person though, automated part didn't help. We're getting new cards. Damn people who use other people's credit cards. I'm so sick of it.

I could describe my (positive) experience like the other UNFCU member did on 20 May 2010, except that in my case there was actually a $282 fraudulent transaction charged against my card. The person instructed me on whom from my FCU to call, who in turn sent me a packet to initiate a fraud investigation.

Was a legit call from a company verifying a purchase I made from canada, they even had the name of the place. They had too much of my information already infront of them to be "random" and never asked for my account number, only the number they called me at and the last 4 of my SS

I got the same call on my cell, and called back from another phone. They asked for the # of the phone the message was left on, it is the same as registered to my account. Asked for the last 6 digits of the account, made sense to confirm who I was since they left the last 4 digits in their message. Asked for last 4 of my SSN, another confirmation of info that is easily available from alot of sources. They then had me confirm some purchases and asked if I wanted to confirm more. So I confirmed the last 20 purchases I made while I had my account info on screen from the banks internet site. They had every one of them corrrect. Conclusion: they already had my full account information and if they were frauds they wouldn't have bothered to call, they would have been making purchases.

This IS legit!  I didn't think so at first, but then I read these blogs and tried it and there were transactions on my account that I did NOT make.  THANK YOU card servics!

It does seem like a scam, but after recieving it I immediately called my credit union and they verified it was a third party company contracted by them...

Hi All,

Received message described above and went to look at my balance. I have nothing noted on the card, and found the following message from my credit union when I looked at their Fraud page:

"We’re also working hard to make sure every credit card transaction is valid. If we flag your transaction as being potentially fraudulent, you will be contacted by someone at the credit union to verify the charges. We will NOT, however, ask you for personal financial information or card numbers."

I think that this call is sketch, as they asked for my full CC information in the message.