800-355-1837

Holy Crud! So my hubby comes home absolutelly infuriated about having overdraft charges on his bank account that he had closed months ago! Come to find out that he was continuously recieving charges on his account month to month in the 14.95-14.99 range, we have had overdraft charges, and just charges from month to month! All for sending flowers to some one at one time! I am so calling this company tomarrow, they are gonna get an ear full, then I am going to be faxing them our bank statements, then I am going to report them to the Better Business Bureau

I have also received seven charges of $14.95. When I called, the person said she could reimburse me for two months but I have only received one installment of $14.95 so far. I'm calling again today.

My wife ordered flowers from Pro Flowers in May. They then charged my credit card a additional $1.95 and 6 months charges of $14.95. We have called and they have said they will credit our account for the captioned charges.

I also got a debit from my checking account from EZ Saver.  I called their 800 number & requested that they credit the money back.  The girl started giving me some song & dance about how ProFlowers gave me this opportunity last time I ordered from them, whereupon I told her I had not signed up for anything and had not given authorization for them to debit my account, and if the money was not immediately returned I would go to my bank Monday (this was on a Friday) & report it as fraudulent activity.  Then I sent an email to ProFlowers:  
"Dear Sir/Madam:  
I have been a repeat customer of ProFlowers for awhile now.  The last time I ordered from
your website, I received a solicitation from a company called "EZ Saver" which offered me
services I decided I did not want.  I did not sign up for their services, nor did I give them any
information regarding my personal financial accounts.  And yet the other day, they debited
my checking account $14.95.  
I have talked to a representative of the company who has promised me that the money will
be put back into my account.  I have to say to ProFlowers, however, that I am significantly
LESS THAN PLEASED that my personal financial information was given to this company,
obviously by ProFlowers.  I further question the legality of this.  Kindly DO NOT share ANY of
my personal financial information with another company EVER AGAIN."
If I can find an email for EZ Saver I will send those lovelies an email along the same lines.

I was charged 14.95 2 times on one credit card bill from EZSVER. I typed in the phone number on google and it led me here.  Thank you for all the comments.  I called Proflowers and they removed both charges of 14.95 and will refund.  Please call them and they will help.

I also 'signed up' for this service back in October for a $15 discount and I just got off the phone with proflowers.  I wanted to speak to someone and as this is Thanksgiving time, the easysaver office is closed.  The lady I spoke to told me that they have a no hassle policy regarding this company and that they will contact Easy Saver to disenroll me and get a full refund of the three months that I've been charged for.  She said that Easy Saver will call me and give me a confirmation number on Monday.  I hope this is oveer with how shady can they get. I won't be shopping with proflowers again. Obviously they know something is underhanded because they didn't kick up a fuss about getting my money back.  I just wish that it hadn't put my account overdrawn.  I'm a college student with limited resources and a mother who has a thing for flowers, it's a shame because she always liked the flowers I'd send from them but I don't feel comfortable with them sharing my personal back account numbers with third parties.  Call Proflowers and make sure they know that this isn't appropriate.  Hopefully this will all be handled with efficiently, if not BBB is next on my list of visits.

A lot of you are saying that you can't get through to anyone when you call the 877 numbers to cancel (877.564.8538/877.844.9554). I did a little research it turns out that they're owned/operated by a company called Encore Marketing International.

So... let's CALL THEM and tell them how big of scumbags they are for perpetuating these frauds/scams... below is a list of employees and the main number to Encore; if you call a receptionist will put you through to them... CALL THEM NOW IF YOU'RE FURIOUS ABOUT THEM STEALING FROM YOU:

http://www.boriskan.com

4501 Forbes Blvd
Lanham, MD 20706
Phone: 301-459-8020***
Business Development: contactus@encoremarketing.com

Stanley Plotnick — Chief Executive Officer
Steve Klein — President
Kimberli Files — Chief Operating Officer
David Gallimore — Executive Vice President, Sales & Marketing
Michael Dubrow — Executive Vice President, Partnership Development
Sondra Diggs — Chief Financial OfficerSondra Diggs — Chief Financial Officer

---------

This is the contact information of the CEO of Encore Marketing who's behind American Leisure and EZ Saver Scams... contact him to let him know how you feel about him cheating you and stealing your money:


Chief Executive Officer
Stanley Plotnik

   +1.301.459.8020
   splotnick@encoremarketing.com

Encore Marketing 4501 Forbes Blvd
Lanham, MD 20706
USA

A lot of you are saying that you can't get through to anyone when you call the 877 numbers to cancel (877.564.8538/877.844.9554). I did a little research it turns out that they're owned/operated by a company called Encore Marketing International.

So... let's CALL THEM and tell them how big of scumbags they are for perpetuating these frauds/scams... below is a list of employees and the main number to Encore; if you call a receptionist will put you through to them... CALL THEM NOW IF YOU'RE FURIOUS ABOUT THEM STEALING FROM YOU:

http://www.boriskan.com

4501 Forbes Blvd
Lanham, MD 20706
Phone: 301-459-8020***
Business Development: contactus@encoremarketing.com

Stanley Plotnick — Chief Executive Officer
Steve Klein — President
Kimberli Files — Chief Operating Officer
David Gallimore — Executive Vice President, Sales & Marketing
Michael Dubrow — Executive Vice President, Partnership Development
Sondra Diggs — Chief Financial OfficerSondra Diggs — Chief Financial Officer

---------

This is the contact information of the CEO of Encore Marketing who's behind American Leisure and EZ Saver Scams... contact him to let him know how you feel about him cheating you and stealing your money:


Chief Executive Officer
Stanley Plotnik

   +1.301.459.8020
   splotnick@encoremarketing.com

Encore Marketing 4501 Forbes Blvd
Lanham, MD 20706
USA

hi, i've the same problem: i ordered some flowers from PROFLOWERS.COM in july '08 and i got extra-charges from "EZSVER RW ID*********** 800-355-1837" of 1.95 in july and 14.95 usd every mounths.

did anybody got the money back?

               **** I WILL NEVER DO BUSINESS WITH THEM ****

I just called the number provided above and they canceled my account and issued a credit for past charges. So if you are have had these charges and want to cancel your account, try calling 1-800-355-1837

Was checking out a weird $14.95 charge and found this site! I looked back at last month's CC statement and found a charge for $1.95 charged THE DAY BEFORE I was charged for the chocolates. Oh yes, I didn't even buy flowers! I bought chocolates through Secret Spoon which appears to be owned by Pro-Flowers!So watch out for them too! Like everyone else, I did not sign up for anything - not even emails, although the customer service person at Pro-Flowers claims that I must have done. I told her that I have  a policy never to sign up for these things, so I KNOW I didn't sign up for anything! She was as sweet as can be and told me to call back tomorrow and I will get a full refund as EZ whatever is only open during normal business hours!

Pro Flowers is owned by Provide Commerce, Inc., 5005 Wateridge Vista Drive
San Diego, CA 92121.  In addition to owning ProFlowers.com they also own CherryMoonFarms.com, SecretSpoon.com, UptownPrime.com, Sharis Berries, and Red Envelope.  If you order from any of these companies you may get tricked into "signing up" for a recurring charge (I was suckered in for $121.55 for a $20 order).

Here is what I did;

e-mailed Secret Spoon (my scammer) at wecare@SecretSpoon.com with no responce.

Reported them to the Better Business Bureau at www.sandiego.bbb.org

Reported them to the Internet Crime Complaint Center (IC3), a branch of the FBI at http://complaint.ic3.gov

e-mailed Provide Commerce, Inc.at info@providecommerce.com and got the same form letter as others listed in this thread.  I told them that I had reported them to the BBB and to the FBI.  Their response was "You're  welcome. We are working hard to resolve these issues."

I will be calling EZ Saver direct on Monday morning.

Here is more information from the BBB...

BBB Reliability Report for
Proflowers.com Inc

Rating: F

   * Ratings Explanation...

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about this business:

   * BBB Accreditation
   * BBB Rating
   * Business Contact & Profile
   * Products & Services
   * Business Management
   * Customer Complaint History

   * Government Action(s)
   * Advertising Review
   * BBB Copyright and Reporting Policy

BBB Accreditation
Back to Top

This business is not a BBB Accredited Business.
BBB Rating
Back to Top

Based on BBB files, this business has a BBB Rating of F

Reasons for this F rating include:

   * Number of complaints filed against business
   * Failure to respond to complaints filed against business

Click here for an explanation of BBB Ratings.
Business Contact & Profile
Back to Top
Business Name:     
Proflowers.com Inc
Cherry Moon Farms
Proflowers
ProFlowers (Provide Commerce)
Provide Commerce
Secret Spoon
Uptown Prime
Business Address:     5005 Wateridge Vista Dr
San Diego, CA 92121
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date:     11/1/1998
Type of Entity:     Corporation
Principal:     
Bill West , Manager
Number of Employees:     200
Phone Number:     
(858) 729-2800
(800) 638-4725
(858) 909-4247
Fax Number:     
(858) 638-4725
Email Address:     
wecare@proflowers.com
BBB Accreditation:     This business is not a BBB Accredited Business
Type of Business:     
FLORISTS - RETAIL
Website Address:     
http://www.proflowers.com
http://www.providecommerce.com
Products & Services
Back to Top

This company offers flower orders through the internet.
Business Management
Back to Top

BBB has no information regarding Business Management at this time.
Customer Complaint History
Back to Top

When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 201 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 201 complaint(s) closed in the last 36 months, 138 were closed in the last 12 months.

These complaints concerned:
1         regarding
1         regarding
32         regarding Advertising Issues
1         regarding
1         regarding Advertisement misrepresented a product
25         regarding Advertising Issues
5         regarding None of the Above - Indicate Advertising Complaint
42         regarding Billing or Collection Issues
1         regarding
34         regarding Billing or Collection Issues
3         regarding Failure to correct billing errors
4         regarding Unauthorized credit card charges
4         regarding Contract Disputes
3         regarding Contract Disputes
1         regarding None of the Above - Indicate Contract Complaint Is
6         regarding Customer Services Issues
6         regarding Customer Services Issues
44         regarding Delivery Issues
8         regarding
10         regarding Delivery Issues
13         regarding Late delivery of products
1         regarding Non-delivery of products
12         regarding None of the Above - Indicate Delivery Complaint Is
7         regarding Product Issues
1         regarding Defective product
1         regarding None of the Above - Indicate Product Quality Compl
5         regarding Product Issues
21         regarding Refund Or Exchange Issues
1         regarding
1         regarding Failure to honor promised refunds, exchanges, or c
3         regarding None of the Above - Indicate Refund or Exchange Co
16         regarding Refund Or Exchange Issues
42         regarding Selling Practices
42         regarding Selling Practices
2         regarding Service Issues
1         regarding
1         regarding Service Issues

These complaints were closed as:
2         No Response
2         No Response
199         Resolved

Waht you have to do is file a fraud complaint with your CC so that they charge back to the company. Enough of this will hurt their merchant status and hopefully eliminate the scam.

Unfortunately, I hadn't been paying attention to my monthly credit card account.  I, too had ordered flowers through Proflowers who sneakily set up some authorization form which easy saver states gave them electronic permission to bill me.  I spoke with Easy Saver and they assure me I will be refunded for the 7 payments they have charged to my account.  I am furious with Pro Flowers and will never utilize their services again for this reason and the fact that they sent my Aunt a beareavement bouquet  and card for her 82nd birthday instead of what I ordered - good thing my Aunt had a sense of humor and understanding.

Yes...they are still doing this. They have been charging my account for the past 7 months already, after the purchase from proflowers.com

yup. just looked at my bank account. 14.95 the past 6 months. had to call the bank to get more records. placed the order may 07. awesome. too early there to call now.. will call later.

yup. just looked at my bank account. 14.95 the past 6 months. had to call the bank to get more records. placed the order may 07. awesome. too early there to call now.. will call later.

I think thier targeting the colledge students . they(Pro Flowers) advertise on KLOS (Kelly Gates and Mark & Brian) radio station in southern california. My husband heard it on thier and then ordered online flowers for me for valintines day, then i saw the $1.95 deducted from our bank account  .After research into it i found this.Sure ruined the suprise my husband had planned. Anyway we went ahead and canceled our debit card. Can't trust them with that kind of info when they blatantly rip you off.

We just found out today that these SOB's have been charging my wife's card since May, after she made an order with ProFlowers. I called EZ Saver and they said they'd only credit us with two months, then my wife called and they offered her two extra months, at which point she asked to speak to the mananger and fianlly got him to agree to refund the whole amount. So if you're trying to get more than just two months back, just keep pressuring them til you do!