8009788664

It's definitely Chase Fraud Prevention calling.  My card was turned down for a subsequent purchase, and when I called the number back (800-978-8664) I was transferred to a guy that was able to make a quick change on the status of my card so that I could then use it once again, within about 2 mins.  I have been making several large purchases over the last couple of days and that's why they were calling.  Good to know they're watching out for me!

Got an automated call from this number that left a voicemail saying I had a suspicious activity on my Chase account. The call sounded very official (gave me a 6 digit ref # and said my name) and instructed me to call another number than the one that left the automated message so I could speak to someone and verify my account info and keep my card from having fraudulent activity. The other number they gave had tried me twice, once earlier in the day, once after this call. I called Chase using the number on the back of my card, and they said I had no fraudulent activity, no history of Chase calling me or reporting any problems, and that Chase would not ask for information like this over the phone! Chase keeps track of any times they try and contact you, and they had no record of of trying to contact me. Further, they instructed me that if they suspect fraud charges, they call you typically right at the time of the charge - not later. This number is absolutely a scam - Do NOT give them your information! If you suspect problems, call Chase directly, but do NOT call this number or give them your info!

This number is ABSOLUTELY the Chase Fraud number. Prove it to yourself - Call the number on the back of your card and ask them to transfer you to the Fraud Prevention department. Then, ask the person who answers for a number that you can use to call them back. They will give you the 800-978-8664 number.

This number is completely safe.

It is legitimate chase call. I called the number on the back of the card and in fact my debit card had been compromised. Don't give out the info, call Chase directly. I'm glad they let me know.

This is a legitimate Chase call.   I called the online Chase customer service line (not this number) and they confirmed that my card was compromised....so this is a legitimate call from Chase customer service.

This number is ABSOLUTELY VALID.  I received a letter in the mail telling me that a temporary hold had been placed on my debit card because of possible fraud.  They said they had tried to contact me by phone several times, which is quite possible.  The letter directed me to call the 800-978-8664 number to verify some transactions.  I called the number on the back of my debit card instead.  The person I spoke to at Chase transferred me to the Debit Card Fraud Prevention department.  The representative wanted to verify a transaction I made while out -of-town last weekend.  I haven't used my debit card out of town for probably two years, so my recent transaction looked suspicious.  I verified the transaction, and the hold was removed in a matter of seconds.  The representative told me if I have any other problems in the future, I could call her back at 800-978-8664. Feel free to call the number if you receive a message from Chase.  It is not a scam.

The following phone numbers are for the

Chase Debit Card Fraud Prevention Department - Short DCFP

800-978-8664
800-355-5265

If you guys get a call from either of those numbers and are not comfortable please hang up and
call the customer service number on the back of your Chase Debit Card

800-935-9935

and ask to be transferred to the Debit Card Fraud Prevention (DCFP) Department.

The call center is open 24 hours a day.

They will attempt to contact you a couple of different ways.


1. Text SMS
- If you have a valid cell phone on file you will receive a text message asking you to confirm if recent transactions were authorized by yourself.

2. Phone Call
- If you have valid numbers on file the automated system will attempt to contact you (make sure your voicemail box/answering machine is not full or you won't be left a message)

3. Email
- If you have a valid email on file you will receive a communication from Chase Debit Card Fraud Prevention advising you that there is an issue regarding recent activity and for you to contact them.
****Always remember Chase will not ask for your Password or PIN number via email EVER!!! DO NOT GIVE THAT INFORMATION OUT!!****

4. If all of the above methods are unsucessful your debit card will be temporarily blocked and a letter will be physically generated and sent to the address you have on file for your account.

Keep in mind the letter will generate even if you speak with a representative, just bear in mind if you have already spoken with a representative and resolved any issues you can disregard the letter.

Another issue to consider the letter and phone calls come with a reference number. This reference number is for entry in the automated system only!! If you try to give that number to an analyst they WILL NOT be able to assist you because that information does not populate on their side. The reference number is used as part of your phone authentication for the automated system so that when your call is transferred to a live representative they will already have your account information up.

Finally as always if you are suspicious of the call HANG UP AND CALL THE CUSTOMER SERVICE NUMBER ON THE BACK OF YOUR DEBIT CARD!!

I hope this provides some clarity to the process we follow to try and mitigate fraud and protect your account and the phone numbers above.

It is a phishing scheme. Do not call them and do not give them your information.

Fake call claiming to be from Chase bank - I verified with Chase that this is indeed a phishing fraud and has nothing to do with them.

Notice all the shill postings claiming that the call is real - a sure sign of a fraud.  There are numerous reports on 800notes of numbers claiming to be "fraud alerts" from a number of different financial institutions, all with large numbers of shill postings very similar to the ones here - likely part of a widespread fraud campaign:

Numerous other fake number all claiming to be from various banks - all with the same shill postings:


https://800notes.com/Phone.aspx/1-302-731-1166/2

https://800notes.com/Phone.aspx/1-800-555-0433

https://800notes.com/Phone.aspx/1-800-454-9078

https://800notes.com/Phone.aspx/1-302-731-1166

https://800notes.com/Phone.aspx/1-800-669-0102

https://800notes.com/Phone.aspx/1-866-255-3409/3

https://800notes.com/Phone.aspx/1-904-954-7500

https://800notes.com/Phone.aspx/1-402-935-7733/2

https://800notes.com/Phone.aspx/1-800-830-8574

http://geekery.davidherron.com/2011/09/is-800 ... -citicards.html

And many more .... the LL Bean Credit Card, etc., etc.

Just called Chase Bank at 1-800-935-9935, they have confirmed that 800-978-8664 is indeed their legitimate number for the Fraud Department.

Anyone claiming this number is fake is a scam artist themselvs. Dont listen to the ones saying its a fake number, call chase and verify yourself! They will confirm that it is.

all lies.....I got a call from this number twice now with no message left...I called my bank and all is fine with my account AND debit card........thieving deceitful people need to spend more time fining an honest living rather than scamming hard working  honest people out of their kids grocery money ...disgusting!!!

Offshore VOIP call who could hardly speak English claiming my card was locked and looking for card number to unlock it.  The bank has confirmed this is not them calling ...

I got a text from 95686 telling me that it was chase and the card may have been compromised; I went to a landline and called the number on the back of the card and they said the card may have been compromised. While I was on the phone the 800 number called me and left me a message that I should call the 800 number or the number on the back of my card if I have any questions. The fraud department said that somebody tried to make a purchase that exceeded the limits, which is what caused the alert. So if you get a notice like this, call the number on the back of your card!

All you guys this is a real chase number! What a bunch of paranoid freaks!

This number is NOT LEGITIMATE! IT'S A SCAM: PLEASE READ BELOW.

1) CHASE would not ask you for any of your card information; they have all of this information so any entity purporting themselves as CHASE is not. Period!
2) This number is NOT listed as related to CHASE on their official secure site. Please verify!
3) You cannot determine if something is legitimate based on what number it comes from. Technology allows for the re-routing of numbers so a scammer can easily mask themselves as CHASE if they wanted to (including official letter head, recordings, etc.) so please always remember...
    A. Chase would never ask you for your card / banking account information.
    B. Don't call numbers (go to websites) that are nested in messages. Use numbers / links you know!
    C. Pay attention to details. Spammers are becoming notorious for changing URLs by just one character or replicating letterheads, etc. If you are ever in doubt, go to your CHASE representative directly!

Thank you and be careful!

Looks like the shill's upset now that this fraud has been spotted folks!!

Confirmed with Chase - this number is 100% FRAUDULENT.

Don't be fooled by the shill postings folks - this is a phishing fraud!!

I got this message to call this number about my compromised card and I don't have a Chase card soooooo would have to believe that this is a a fake message.

This is a Chase number but believe what you want.

I got a call from this number, googled it, came to this page and then called the number on the back of my Chase card instead. They told me the call was legitimate and that they were shutting down my debit card and issuing me a new one because mine may have been potentially compromised.

She explained that sometimes if there is some sort of information or security breach with a company you use your debit card with they will take proactive measures to protect your account.

The phone call is legit, but as another stated, it's best to not give your information out and just call the number on the back of the card.